Matteo S.
United KingdomMember since February 2019

Reviews (1)


    • Feb 16, 2019
    • Verified Reviewer

    Piping Rock

    Unfair online shopping setting for non-US customers

    Overall Experience:

    I am based in the UK and I have recently searched for some probiotics, got a good deal with Piping Rock and made a purchase online. Prices were in British pounds and there was no indication my items would have been shipped from the US. Nor was there a mention to the fact that I might have incurred in customs taxes, once I entered my address in the UK. A few weeks later I was asked to pay almost the entire price of my order again to cover for customs duty. Got in touch with Piping Rock and was told there was nothing they could do for me but for a partial refund if I wanted to send the items back. Plus, they refuse to provide me with the contact of the customer service manager. All in all, this was an awful experience and Piping Rock has obviously demonstrated to have a misleading and not transparent online shopping system, well designed to trick non-US customers. Never again with Piping Rock!

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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