I went through the process of paperwork and getting 3rd party financing for a car that I really had my mind set on. I received a signed Retail Purchase Agreement and was about to sign the paperwork through my bank when I received a call from an underwriter at Carvana. He stated the car was actually purchased by someone else and they unlocked the car by mistake.
I had reserved this car, but without hesitation, they removed the lock and deleted my paperwork and moved on. they did say "Sorry for the trouble, go to our site and find another car, we have many more."
Before this fiasco, I talked to three separate reps regarding this particular car within 24 hours of reserving the car. No one mentioned any issues leading up to an hour from finalizing the deal and getting the car shipped. I am very disappointed, this should never happen to any customer. The $500 they offered me for compensation was actually an insult.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Omar, we are so sorry for the experience you had working with Carvana. We completely agree that this is unacceptable and we sincerely apologize for this. We know this technical issue was a large inconvenience and understand if you sought looking for a vehicle elsewhere. If there is any way that you are willing to give us another chance, we would love to turn your experience around and find you the right vehicle with Carvana. We encourage you to contact us at (800) 333-4554 so we can further help. Thank you for taking the time to provide us with your review.