Flaviar sells their membership (at a high price) as high end for those with discriminating taste and then cut all kinds of corners to get the cheapest possible shipping with long ship times, poor tracking, the inability to redirect to a hold location (I can't take off work to wait for liquor). This is bad customer service and does not invoke customer loyalty. This approach causes me to question what benefit am actually receiving from the high cost. Note, it did not start out this way but now feels like they are harshly cutting corners to save money.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Flaviar Ltd.
Hey Carolyn,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Let me provide additional insight into the problems you've faced with our service.
We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
Moreover, there seems to be some confusion regarding our service. The perks and benefits available to club members are thoroughly described in our FAQ if there is still any confusion by now.
Please write to us at hello@flaviar.com if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!