Awful experience. Financing done, all paperwork in. Two weeks later I still don’t have my car. They keep saying it’s delayed. If they deliver by the latest BS date that they gave it will be a month from approval to receiving the car. Stay away from this place by all means. All the CS reps lie like they don’t care what happens. I have good credit too, just thought it would be nice to not have to fight with a dealership. But, at least the dealerships give you your car after the fight is done. This place makes me think I need an attorney.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to provide constructive feedback about your Carvana experience. We do our very best to make sure each customer’s vehicle is delivered on time, however delays do happen. We understand how much of an inconvenience this can cause and we would like to apologize for that. We do see your vehicle has been delivered and we're happy to see that! We hope you are loving your new ride, but please reach out at (800) 333-4554 if you need anything at all.