Julie B.
FranceMember since February 2019

Reviews (1)

    • Feb 17, 2019
    • Verified Reviewer


    Total scam! Be careful.

    Overall Experience:

    They make you pay about $18 for shipping. Only once you pay for the shipping and place your order that they send you an email informing you that you will pay the totality of about $187 after 30 days, and you will be automatically enrolled in a subscription where they send you the cream and charge you without taking your permission.

    I contacted them by emails several times to inform them not to send anything and to cancel my subscription until I had to stop my bank card to force them to cancel everything!

    Total scam, be careful!

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Jul 26, 2019

      Company Response from Cosmedique Cosmetics

      Here at Cosmedique we offer both regular purchases as well as 15 & 30 day trial offers for those that wish to partake in a try before you buy option.

      For those that opt to order a trial offer, all of the terms of our promotion are available on our website check out page for the customer's review prior to placing their order. They are also reiterated on the customer's order confirmation email. We encourage and hope that a customer will read the terms of their order prior to placing it.

      First orders with our company on the trial offer, come with both the trial time as well as a concurrent 100-day money-back guarantee.

      This reviewer in particular, emailed us twice after placing her order. The first emailed and asked for clarification of our trial offer terms and the second email requested a cancellation.

      We promptly placed her order on hold and attempted to reach out to her so that we could clarify the terms of her order with her as requested. We called her 6 times and emailed her 3 times however we never received any further response and this canceled her order prior to shipping as she requested in her second email.

      The reviewer was never charged for shipping (international) nor was she charged for the product at all and nothing was ever shipped to her. At no time was there any need to have her bank intervene. This review is incredibly misleading and inaccurate.

      Again, we encourage all potential customers to read what they are ordering from any company. This is why we offer both regular purchases as well as trial offers. And again, a first order with our company comes with a 100-day money-back guarantee whether you opt for the trial offer or purchase the product outright.

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