Their refund policy sucks, to say the least. They have no Customer Service number and everything is done through email. Their representatives don’t have any first-hand knowledge of how to resolve issues, deal and respond to customers appropriately. Shipping is slowwww, even with the "skip the line" expedited shipping additional fee of $5.00. Also, watch out for the BabeBox subscription that shows up at checkout automatically. Before you purchase from this company, read their reviews on BBB and refund policy.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Focallure, LLC
Hello Sylvia,
I am from customer happiness team. I see you have left a negative review about Focallure.
We are sorry that you had to face issues with our company.
I can see that your order is delivered and subscription canceled, please let me know the refund issue?
Our company values put customer satisfaction as a top priority, and we are committed to our customer.
Thanks.