Sylvia G.
Baltimore, MDMember since February 2019

Reviews (1)

    • Feb 19, 2019
    • Verified Reviewer


    Refund, customer service and shipping

    Overall Experience:

    Their refund policy sucks, to say the least. They have no Customer Service number and everything is done through email. Their representatives don’t have any first-hand knowledge of how to resolve issues, deal and respond to customers appropriately. Shipping is slowwww, even with the "skip the line" expedited shipping additional fee of $5.00. Also, watch out for the BabeBox subscription that shows up at checkout automatically. Before you purchase from this company, read their reviews on BBB and refund policy.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Sylvia,

      I am from customer happiness team. I see you have left a negative review about Focallure.

      We are sorry that you had to face issues with our company.

      I can see that your order is delivered and subscription canceled, please let me know the refund issue?

      Our company values put customer satisfaction as a top priority, and we are committed to our customer.


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