Reviews (1)

Just like several comments on here, I was very excited after leaving a Smile Direct Club center for my initial consultation. The sales rep was great and I was confident this was the right decision following my consultation. The next few days, I received non-stop calls and emails until I finally decided to place an order. I was originally told my order would be received in 4-5 weeks. I'm now going on week 8 and haven't received any updates since January 18th, when I was sent an email saying my aligners were printed and now in the trimming process. I let it go for the next few weeks thinking my order would arrive, but now we're into 8 weeks and I have no idea where my aligners are. I sent 3 follow up emails in total, but no response. I called 5 days ago and was told the rep needs up to 72 hours to receive confirmation from the lab, which is pretty ridiculous. Five days later and still no response via email or phone.

Also - I was told my insurance might cover aligners from Smile Direct. I tried to coordinate with customer service immediately after placing my order, but was told to expect a response in the next 72 hours. Eight weeks and several email follow-ups later, still no response.

At this point, I feel like I've been scammed and strongly considering canceling my order all together. Overall I am disappointed with Smile Direct.