Day 2.
Tia was of no help. Tons of attitude and rude. Carried the company's attitude of take it or leave. Got the money, now run. Could not fix the problem. The longer I have this software, the less compatible this is with Windows 10. Every update makes it more difficult to run. At first, autorun would bring up the main menu, then next time we have to look for the EXE file with the file explorer to start the program. Now we have to do a Bios boot to start the program. Still, it cost the same money but is losing some of the features as we go along. Is this what we are paying for? Her point is software changes with fewer features and that's ok for the same money. Having to teach other users that I talked into buying this thing how to Bios boot is not what I signed up for when you can't keep up with the OS changes.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this ReviewPeople were good and polite, but the company's policy on trial stick need some work. 30 days from the day you buy, two weeks to ship leaves two weeks to use. 14 days does not equal 30 days.
Hi Richard,
Thanks for reaching out! I completely understand your frustration. Typically, the shipment time is not 2 weeks. If you send us an email at support@fixmestick.com with your order number (FMO) or your email, we would be more than happy to extend your trial subscription to make up for the shipment delay!
Looking forward to hearing from you.
Best,
Claire
Company Response from FixMeStick Technologies Inc.
Hi Richard,
I've been following your correspondences with Tia and I apologize for your frustrations. It's possible your computer upgraded to a newer version of Windows that made booting from the boot menu necessary to get FixMeStick started on your computer. I assure you, we are hard at work to make sure that the FixMeStick works smoothly on as many operating systems and their updates as possible. We are only 25 people here! It's likely that with future updates to our program, you'll again be able to boot into the FixMeStick through Windows (per option 1 in the instructions). For now, it seems you will have to use the BIOS boot method as described in option 3 on your instructions.
Please don't hesitate to let us know if you have any further questions or require assistance.
Best,
Claire