About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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Read 401 FixMeStick Customer Reviews and Complaints

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Average Consumer Rating: 4.1
Rating Snapshot:
5 star: 261 4 star: 52 3 star: 14 2 star: 22 1 star:  52
Bottom Line: 80% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Great product!

    • Michigan,
    • Apr 18, 2019
    • Verified Reviewer

    This is one investment I am glad I made. This is a great product and it does what it says it is supposed to do. I used to have a lot of viruses but since I purchased the FixMeStix my PC runs faster, better, and not one virus. I was like a lot of you afraid that this was a get quick scam so I kept trying other ones and found out the other ones I was using were the scams! So I thought well, let me try the FixMeStix, and am very glad I did. It works great. Thank you FixMeStix for saving my PC.

    Bottom Line: Yes, I would recommend this to a friend

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  • Quality software and needed to address possible malware issues.

    • Marseilles, IL,
    • Apr 16, 2019
    • Verified Reviewer

    I've been using this software for the last three years, even though most of the time I haven't had a malware issue. Until recently when I used the FixMeStick on my wife's laptop, a malware issue was found and removed. It's always better to be careful than have your computer to crash and that too happened to me in the past before using FixMeStick. I will continue using my FixMeStick and will always feel protected by its use.

    Bottom Line: Yes, I would recommend this to a friend

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  • Outstanding, 5 STARS.

    • Quebec, Canada,
    • Apr 16, 2019
    • Verified Reviewer

    Laura was great!

    Not the most savvy guy on a computer but she fixed everything, got rid of viruses that the FixMeStick did not pick up.

    So far my computer is working great.

    Give this girl a raise! Thanks.

    Bottom Line: Yes, I would recommend this to a friend

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  • Getting back on track

    • Richmond, British Columbia, Canada,
    • Apr 15, 2019
    • Verified Reviewer

    My FixMeStick had crashed on me. I couldn't get it to work anymore. I contacted FixMeStick support. Alexandra came to my aid and walked me through the steps to get it up and running again.

    Bottom Line: Yes, I would recommend this to a friend

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  • No help

    • Greenville, OH,
    • Apr 13, 2019
    • Verified Reviewer

    It did NOTHING for my computer. NO DIFFERENCE AT ALL. I followed the instructions to the letter. My computer is still SLOW! Just how many more dissatisfied things do you want me to say?

    Bottom Line: No, I would not recommend this to a friend

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  • Awesome

    • Boston, MA,
    • Apr 13, 2019
    • Verified Reviewer

    The FixMeStick did what it said it would do, and I’m totally satisfied. The only thing is that I had to do some weird rebooting and changing of settings in order for it to work. I don’t feel that the instructions were really helpful in overcoming the permission error I kept getting, but I googled the error and extrapolated from other sites, and was able to make the changes necessary. Otherwise, it worked exactly as promised!

    Bottom Line: Yes, I would recommend this to a friend

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  • Works as advertised

    • Ohio,
    • Apr 13, 2019
    • Verified Reviewer

    I bought a FixMeStick to see if it could help my very slow running computer...and it did!

    My computer is running much faster and the pop-up ads have disappeared. I bought a FixMeStick for my husband and he has gotten the same results.

    Total "FixMe" time was about four hours. Easy peasy.

    Bottom Line: Yes, I would recommend this to a friend

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  • Worked exactly as described and was easy to use

    • Barre, VT,
    • Apr 13, 2019
    • Verified Reviewer

    I received it in a few days and immediately tried on my desktop. As explained it took a long time to scan and remove viruses and Trojans. I let it run overnight and the next morning I checked all the files it found to be removed and it cleaned them all up. Once clean and rebooted, my PC worked much faster than it has in many months. It is a great product and I would recommend it to anyone who has a problem with a slow computer. I have used it with great success in both my desktops now and am very satisfied with the product.

    Bottom Line: Yes, I would recommend this to a friend

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  • I was able to use FixMeStick easily and successfully

    • Tennessee,
    • Apr 12, 2019
    • Verified Reviewer

    I was able to use FixMeStick successfully on three separate laps. I was reading to go out and buy another computer as a computer doctor quoted me an outlandish fee to fix it. This product caught my eye on a Walmart shelf. I said why not?! So I did, and it worked. The only problem (if I can refer to it as that) was the amount of "data" it used, which was substantial, so be prepared for that. The bottom line, I simply skipped and used it on my other laptops on separate monthly allotments. That way my data didn't exceed what I'm paying for. Great product, served me well. Thanks to unmentioned issues, I was able to chat with their rep. Kyrstin Richardson and she took care of me professionally, compassionately and quickly.

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick would not load

    • Loon Lake, British Columbia, Canada,
    • Apr 12, 2019
    • Verified Reviewer

    When I tried to load the FixMeStick it would go as far as a blinking fix me stick logo and freeze, I couldn't do anything except to shut down my computer with the off button on the tower. I would also get a message showing which said "desktop manager not active."

    I was told the issue was typically corrected by a factory update. I did the factory update and the problem was solved, I was able to do a complete scan with the FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • Not so impressed

    • Baxter, TN,
    • Apr 11, 2019
    • Verified Reviewer

    It was very simple to use and it took all day to run and I still have viruses. I'm going to run it again in the morning. Maybe it takes a few times. If it did take a few times I would be very pleased with it and would recommend it to everyone I know, but right now not so impressed.

    Bottom Line: No, I would not recommend this to a friend

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