About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.


Read 664 FixMeStick Customer Reviews and Complaints

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Average Customer Rating: 4.3
Rating Snapshot:
5 star: 466 4 star: 77 3 star: 24 2 star: 30 1 star:  67
Bottom Line: 84% would recommend it to a friend
Showing 1-11 of 664
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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • After paying for and trying to instal a special computer utility program (System Mechanic), I thought I was in real trouble until...

    • By Mike F.,
    • Toronto, Canada,
    • Jan 24, 2020
    • Verified Reviewer

    ...my (Montreal-developed) FixMeStick came to the rescue. Not only did I get my operating system back but I also got a refund on my purchase.

    Bottom Line: Yes, I would recommend this to a friend

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  • Best support and product.

    • By Maralyn J.,
    • Toronto, Canada,
    • Jan 23, 2020
    • Verified Reviewer

    I needed to review information re the FixMeStick renewal. The support team were (and are) very helpful and prompt with their replies. I bought my first FixMeStick back in 2018 and I'm very happy with this product!

    Bottom Line: Yes, I would recommend this to a friend

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  • Very satisfied

    • By Leonard D.,
    • Brentwood Bay, British Columbia, Canada,
    • Jan 23, 2020
    • Verified Reviewer

    I saw the intro about FixMeStick on Dragon's Den and bought it right away. I have used FixMeStick since 2016 and am very satisfied with it. I am renewing for 2020, I have been satisfied with the support I have received.

    Bottom Line: Yes, I would recommend this to a friend

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  • Fantastic

    • By Lois H.,
    • Abbotsford, British Columbia, Canada,
    • Jan 22, 2020
    • Verified Reviewer

    I use the FixMeStick every month. When the new year came my computer would not accept it. After contacting the company, they gave me help and all is good again. They are excellent in dealing with frustrated people. I highly recommend their help, and their product.

    Bottom Line: Yes, I would recommend this to a friend

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  • Once I got the stick installed, it stalled and just circled around and around, until I hit an icon (and I don't know which one) and it started to work as a new browser

    • By Christa F.,
    • Claresholm, Alberta, Canada,
    • Jan 20, 2020
    • Verified Reviewer

    From what I can understand now, once the stick is installed, IT STAYS IN MY COMPUTER.

    Now I have a new "browser." I had to re-start FB and SKYPE...my saved bookmarks have not transcribed over.

    I think this is a great DEVICE, one must realize that it is a new browser so just be aware.

    I am truly grateful because it has probably saved my old computer. JUST realize that you are starting on a new canvas...you have to re-create your old bookmarks.

    I am brand new and so as I use it more, more will come to light.

    THANK YOU FixMeStick!

    Bottom Line: Yes, I would recommend this to a friend

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  • Very pleased

    • By Patricia N.,
    • Lancaster, OH,
    • Jan 20, 2020
    • Verified Reviewer

    I am very pleased with my lifetime FixMeStick, it has helped me multiple times with removing viruses. I lost my FixMeStick and wrote to customer service and got an immediate response and they are sending me another one free of charge. You cannot beat their customer service or protecting your computer.

    Bottom Line: Yes, I would recommend this to a friend

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  • Works great

    • By Mark L.,
    • British Columbia, Canada,
    • Jan 20, 2020
    • Verified Reviewer

    I got the FixMeStick home and used it on 3 computers. It worked as claimed, no problems at all, and cleaned up some malware.

    I will be using this device from time to time and see if anything has been missed by my Virus Checker and Spyware remover.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    My experience with FixMeStick chat.

    • By Daniel C.,
    • Oklahoma,
    • Jan 18, 2020
    • Verified Reviewer

    My chat with FixMeStick was a great experience. The chat person answered all my questions satisfyingly. I was very satisfied. The chatter was very punctual and courteous. I would recommend this to anyone that needs help with FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • Very happy with FixMeStick

    • By Kathleen A.,
    • New York,
    • Jan 16, 2020
    • Verified Reviewer

    I ordered this from HSN and have not been disappointed. It is very easy to use and should anything be found, it gets rid of it. The best part of all is it can be used on more than one computer AND you only need to pay one purchase price and you can continue to use it for years! Works easily and quickly. Give it a try!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    FixMeStick

    • By Evelyn B.,
    • Clive ,
    • Jan 16, 2020
    • Verified Reviewer

    FixMeStick that we purchased has gotten my husband and myself out of a few jams. I highly recommend this product. It is easy to use and really works well. So worth the money we spent on it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Money well spent.

    • By John G.,
    • Manchester, England, United Kingdom,
    • Jan 15, 2020
    • Verified Reviewer

    I would recommend FixMeStick to anyone with a computer - it gets rid of unwanted Malware that gets past your normal security, and keeps your computer clean from viruses. Use it once a month.

    Bottom Line: Yes, I would recommend this to a friend

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