About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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Read 534 FixMeStick Customer Reviews and Complaints

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Average Consumer Rating: 4.2
Rating Snapshot:
5 star: 360 4 star: 66 3 star: 21 2 star: 27 1 star:  60
Bottom Line: 82% would recommend it to a friend
Showing 1-11 of 534
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Customer service

    • Grande Prairie, Alberta, Canada,
    • Aug 21, 2019
    • Verified Reviewer

    I used FixMeStick for 2 years and performed many scans, however, I never saw any report saying it fixed anything. This has led me to cancel, I also wasn't aware there was an automatic renewal, as a result, I was given an automatic renewal, which I did not want as I have a new laptop protected by Norton. When I got notice of renewal I emailed FixMeStick about my concern and they agreed to give me a 25% reduction on my renewal or an outright cancellation. I opted for the cancellation as Norton seems to be doing a very good job of protecting my computer.

    Bottom Line: Yes, I would recommend this to a friend

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  • Effortless

    • Campbell River, British Columbia, Canada,
    • Aug 19, 2019
    • Verified Reviewer

    FixMeStick was so easy to use and cleaned up my computer effortlessly. Would highly recommend it to anyone who is wondering if they should try it. It is so easy to use and does clean up your computer. You can't go wrong trying it.

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick is #1

    • Bloomington, IL,
    • Aug 16, 2019
    • Verified Reviewer

    FixMeStick works very well. My computer was running slow but after running FixMeStick now it is running fast like it is new again. If your computer is slow, do not buy a new one, use FixMeStick, you and your computer will love it.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product!

    • Washington,
    • Aug 16, 2019
    • Verified Reviewer

    Been fighting WiFi issues dropping out for over a month. Found 4 malware issues on a full scan. Removed all, I now have a fully functional laptop.

    This product is worth the price.

    Instructions are excellent, kept to the point.

    Bottom Line: Yes, I would recommend this to a friend

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  • Worked very well

    • Vegreville, Alberta, Canada,
    • Aug 15, 2019
    • Verified Reviewer

    FixMeStick worked very well - my computer runs a lot faster now. I would recommend it to others. It was easy to use and gave step by step instructions. I'm glad I purchased it. I will use it monthly to keep my computer running smoothly.

    Bottom Line: Yes, I would recommend this to a friend

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  • Sow laptop and PC after running FixMeStick

    • Illinois,
    • Aug 14, 2019
    • Verified Reviewer

    After running FixMeStick on my laptop and 1 of my desktops I noticed they both took a long time to start up and shut down.

    After the support people worked very hard to get me satisfied, they gave me the name of some software to buy (System Mechanic) that should fix my problems.

    They displayed a great deal of patience making sure I understood what they were needing me to try as a fix.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great customer service, great product

    • Cherry Hill, NJ,
    • Aug 14, 2019
    • Verified Reviewer

    Ever since I first purchased my FixMeStick several years ago, I have been extremely pleased with its ability to rid my computer of viruses and trojans which even my antivirus programs could not always fix. Truly one of the best computer protections I've ever bought.

    Recently I moved and in the process misplaced my FixMeStick. I was crushed! But Linda of customer service offered to replace my product for free, and as quickly as possible. I highly recommend this wonderful company and their terrific product, and intend on keeping mine up to date forever!

    Bottom Line: Yes, I would recommend this to a friend

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  • It did help

    • Charlotte Hall, MD,
    • Aug 13, 2019
    • Verified Reviewer

    My current virus protection notified me an attachment contained a FixMeStick and it removed enough of the problems that I could make progress. I did, however, still have issues and one of the downloads that I could not remove, so I downloaded Malwarebytes and it cleaned up everything on my computer. All in all the FixMeStick did help and it was worth what I paid for it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Good

    • Bowling Green, OH,
    • Aug 12, 2019
    • Verified Reviewer

    I am very pleased with the FixMeStick. I would have given it five stars but I have not had it long enough. The people are very courteous, and extremely knowledgeable. I will updated my review as I learn more about it.

    Bottom Line: Yes, I would recommend this to a friend

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  • Wonderful job

    • Surrey, British Columbia, Canada,
    • Aug 12, 2019
    • Verified Reviewer

    I was thinking about getting a new laptop because mine was very slow and nothing seemed to work but decided to try the FixMeStick as a last resort, and I'm glad I did!

    After one application of FixMeStick, my laptop is running like the day I bought it. Thanks a lot.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great

    • Dyersville, IA,
    • Aug 12, 2019
    • Verified Reviewer

    Great support. I was really happy with the support I received. I would recommend this to all that I know, and those I do not know as well. Great, great, great, great, great, great, great, awesome, awesome awesome, awesome, unsurpassed, custom support. Also, very efficient and very polite with total respect.

    Bottom Line: Yes, I would recommend this to a friend

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