About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.


Read 628 FixMeStick Customer Reviews and Complaints

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Average Customer Rating: 4.2
Rating Snapshot:
5 star: 432 4 star: 75 3 star: 24 2 star: 30 1 star:  67
Bottom Line: 83% would recommend it to a friend
Showing 1-11 of 628
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  • Best one

    • Wisconsin,
    • Dec 12, 2019
    • Verified Reviewer

    I have had FixMeStick for a number of years now. It always tells me when my system is clean. One of the best things about it are the reminders FixMeStick sends me. They remind me to use otherwise I often forget.

    Bottom Line: Yes, I would recommend this to a friend

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  • Customer service

    • British Columbia, Canada,
    • Dec 12, 2019
    • Verified Reviewer

    Customer Service was 10 out of 10. I think that FixMeStick is worth the money. It also turned out to be very helpful if there arises an issue to resolve that Customer Service was very capable, polite, efficient and helpful.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Wouldn't work

    • Lewiston, NY,
    • Dec 10, 2019
    • Verified Reviewer

    I had purchased the FixMeStick to speed up my laptop, but when I used it for the 1st time on 12/2/19, it stalled. I called the customer service line and the representative was very helpful, BUT the stick wouldn't work. The rep showed me how to clean up my laptop without the stick since it wasn't working. Why did I pay for this when I could have done the work myself and did. Very unhappy and would like my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Exceptional technical support!

    • Montreal, Canada,
    • Dec 6, 2019
    • Verified Reviewer

    Because of my old computer, I had an issue with having my FixMeStick work properly. The agent at technical support chatting was perfect. She offered multiple ways to resolve the issue and stayed with me even if it took a long time. That is the type of customer service I always look for.

    Bottom Line: Yes, I would recommend this to a friend

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  • Top notch

    • Ione, CA,
    • Dec 5, 2019
    • Verified Reviewer

    The FixMeStick works just as it was supposed to. I needed to talk to support and they got back to me right away and answered all questions. Finally a company that cares about its customers.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product

    • Calgary, Alberta, Canada,
    • Dec 3, 2019
    • Verified Reviewer

    My computer was hit by malware and viruses. I couldn't even log in.

    FMS was able to detect and delete all viruses, as an external device, it did a fantastic job. Tech support is outstanding.

    Bottom Line: Yes, I would recommend this to a friend

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  • Thank you Team FixMeStick

    • Cincinnati, OH,
    • Nov 25, 2019
    • Verified Reviewer

    My computer got a virus in it and I couldn't keep it running. At first I couldn't even get my FixMeStick going. I got ahold of the support team and they walked me through the process of manually booting it up. After the FixMeStick scan ran, my computer is now running fast and clean. Thank you team FixMeStick, I don't know what I would do without this device...

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    MY REVIEW

    • Alberta, Canada,
    • Nov 25, 2019
    • Verified Reviewer

    FixMeStick is the only protection I use. I have found it to be thorough and fast, I have never had a problem signing in, and I have to leave my computer while it is doing its thing, never came back to a problem. I suggest it to all my family and friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • Not connecting to WiFi

    • Calgary, Alberta, Canada,
    • Nov 24, 2019
    • Verified Reviewer

    Was really happy with the support I got. I could not get the FixMeStick to connect to WiFi on my new computer. I am not very computer savvy but the girl I chatted with was very understanding and patient, and walked me through what I had to do - factory upgrade - to solve the problem, it worked. Thank you again for the excellent support.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Satisfied with FixMeStick.

    • Mississauga, Ontario, Canada,
    • Nov 24, 2019
    • Verified Reviewer

    Have used FixMeStick for some years now. Although I still use Norton's AV program the periodic use of the FixMeStick program provides additional comfort to know that my system is clean. But be prepared to walk away from it when it runs as, depending on the size of your database, etc., it can take several hours for each and every file to be examined - it is that thorough.

    Bottom Line: Yes, I would recommend this to a friend

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  • Problem after upgrade to Windows 10

    • Manitoba, Canada,
    • Nov 18, 2019
    • Verified Reviewer

    I recently switched our computer operating system to Windows 10. When I then attempted to run our FixMeStick, I ran into a problem. The problem was that the FixMeStick would start and then stop indicating there was a problem that was being reported to Microsoft. I contacted FixMeStick support and they provided the solution; and now all is fine and working great.

    Bottom Line: Yes, I would recommend this to a friend

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