About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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Read 475 FixMeStick Customer Reviews and Complaints

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Average Consumer Rating: 4.2
Rating Snapshot:
5 star: 317 4 star: 58 3 star: 18 2 star: 26 1 star:  56
Bottom Line: 81% would recommend it to a friend
Showing 1-11 of 475
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • So far so good

    • Whiting, NJ,
    • Jun 24, 2019
    • Verified Reviewer

    I have to admit I was skeptical, but I needed a solution so I bought the FixMeStick. I am really happy with it. It was easy to use and did a good job.

    However, even after cleaning the computer it required a tune with the Oilo mechanical tech, which I purchased. It is all good now.

    Would recommend the FixMeStick without hesitation.

    Bottom Line: Yes, I would recommend this to a friend

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  • Questions answered!

    • San Diego, CA,
    • Jun 22, 2019
    • Verified Reviewer

    The representative was both thorough and efficient in addressing my questions. The service was exceptional, and the chat option was very easy to use! Overall, the FixMeStick adds yet another layer of security given the exponential increase in computer viruses. An excellent product, indeed!

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product

    • Portland, OR,
    • Jun 21, 2019
    • Verified Reviewer

    I had a virus on my laptop that several virus protection programs failed to detect, much less fix. A friend recommended the FixMeStick, which I had never heard of.

    The instructions were clear and included things like, "If you don't see this on your screen, try that," and "Make sure your computer is plugged in so you don't lose power during the (overnight) scan." It took a few steps to get started, probably because my computer was so compromised, but then it worked beautifully.

    I ended up uninstalling my other virus protections and will rely on this to keep my computer free from harm and in good shape.

    Bottom Line: Yes, I would recommend this to a friend

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  • Getting the FixMeStick to work when it didn't want to

    • Naples, FL,
    • Jun 21, 2019
    • Verified Reviewer

    I had been trying to use FixMeStick to no avail. I never used to have a problem using it. Thank heavens I still had the card that came with it. After a few hiccups, with your help, I was finally able to scan my computer. I am not tech savvy at all so without your support I would have been totally lost.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    FixMeStick

    • Emmaus, PA,
    • Jun 20, 2019
    • Verified Reviewer

    I'm afraid I must give the FixMeStick a poor review. I have been on the phone with multiple techs three times and we were unsuccessful in starting a scan. All the techs were knowledgeable, friendly, and very helpful but still, we failed. I am convinced my next step will be tossing my two sticks in the trash and exploring another avenue to clean my PC laptop.

    Bottom Line: No, I would not recommend this to a friend

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    • Jun 20, 2019

      Company Response from FixMeStick Technologies Inc.

      Hi Barry,

      I'm sorry to hear you weren't able to get FixMeStick working on your computer! I can see you worked with several agents to try and get it started. It can be tricky to get started on certain computers, but typically it gets going once the correct combination of procedures has occurred. Please let us know if there's anything else we can help with! Or if you'd like to continue troubleshooting to get it started on your Toshiba laptop.

      Best,

      Claire


  • Click, click, wait, click, wait, done!

    • New Jersey,
    • Jun 19, 2019
    • Verified Reviewer

    I was shocked how easy it was...read this, do that or this, and wait...

    I figured maybe a few hours (haha), no way, maybe an hour and a half from start to finish...

    GREAT TOOL TO HAVE. If you don't have one, GET ONE.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Slow computer

    • Denver, CO,
    • Jun 13, 2019
    • Verified Reviewer

    Got rid of 9 infected malware's and viruses...even AFTER I bought 360 antivirus, I paid for a year of protection. And 360 virus protector just never seemed to get ALL the viruses. I bought and installed Viper antivirus, and this product still did not find the viruses affecting my computer...but, I love that FixMeStick CLEANED my Windows 7 computer.

    Bottom Line: Yes, I would recommend this to a friend

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  • Works great

    • Spokane Valley, WA,
    • Jun 12, 2019
    • Verified Reviewer

    My computer was acting up so I remembered I had purchased the FixMeStick from HSN back in January I used it following the instructions and now my computer is working great. The instructions were a piece of cake.

    Bottom Line: Yes, I would recommend this to a friend

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  • Customer service

    • Michigan,
    • Jun 11, 2019
    • Verified Reviewer

    I have called for customer service a few times, basically I am a novice with anything tech related. They have always been very helpful. If you don't have FixMeStick you should try it!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    FixMeStick experience

    • Newfoundland and Labrador, Canada,
    • Jun 10, 2019
    • Verified Reviewer

    I need assistance renewing my subscription for FixMeStick and I found it in Linda L. Thank you, Linda, for your wonderful professionalism in providing me with a great discount so that I could renew. Also, I needed assistance with the scans not being recorded and I found that fantastic assistance from Alexandra who chatted with me online concerning the problem and why it was happening. Alexandra took the time to provide me with the info needed to fix this situation and displayed excellent ability to guide me through the problem. Both Linda and Alexandra displayed a strong desire to be of assistance to me and I am very thankful that these two professionals were the ones I reached and who didn't hesitate to ensure my concerns were answered. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Help for an old dummy

    • Ontario, Canada,
    • Jun 8, 2019
    • Verified Reviewer

    I have just purchased a stick and have yet to install it (still in the post) but the whole idea appeals to me firstly because the idea of an external source uncontaminated seems utterly sensible to me. Now I realize that without understanding computer speak I probably have it all wrong but I will report back once I have my stick in operation. Interesting to note that the current grounding of the Boeing aircraft is a result of trying to use AI without allowing for sufficient Pilot i.e. human brain interface! Secondly I like the price, good value for money, and lastly and most importantly, their Customer Service is EXCELLENT. Fast and efficient direct connection with a human, not around in circles AI response. I have already sent out some emails to friends making them aware of FixMeStick for them to check it out.

    Bottom Line: Yes, I would recommend this to a friend

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