About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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260 Consumer Reviews for FixMeStick

Average Consumer Rating: 3.9
Rating Snapshot:
5 star: 157 4 star: 33 3 star: 7 2 star: 19 1 star:  44
Bottom Line: 75% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • FixMeStick is ok

    • Texas,
    • Feb 17, 2019
    • Verified Reviewer

    I ran FixMeStick on one machine and it worked fine. When I ran it on the second one it could not find a virus and it left me with a white screen. Not telling me what to do next. I thought my system was lost. Playing with it I was able to get it back. You need more instructions. I'm not sure it's worth the money.

    Bottom Line: No, I would not recommend this to a friend

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  • FixMeStick is not a gimmick, it actually really works!

    • Vancouver, British Columbia, Canada,
    • Feb 17, 2019
    • Verified Reviewer

    My computer was running slow and kept freezing up. I have an updated version of Kaspersky anti-virus and Maleware bytes on my computer. I used FixMeStick and it found two viruses and one maleware file on my computer which it was able to remove. Now my computer runs perfectly as it did before I had these virus files. I don't know why my antivirus software let these files through but FixMeStick worked and I couldn't believe it. I will definitely use FixMeStick again and highly recommend this product.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great product

    • Newmarket, Ontario, Canada,
    • Feb 16, 2019
    • Verified Reviewer

    What can I say about FixMeStick? I bought two FixMeSticks when I saw them on the Shopping Channel. I have 6 computers and FixMeStick (one) does three computers, so I bought two of them. When I started to use FixMeStick I had some trouble with FixMeStick and some of my computers. But the people at FixMeStick got me up and running. The people at FixMeStick stayed with me all the way. It did not matter if it took 5 minutes or two hours. They stuck with me until I was up and running. The staff was very polite and knowledgeable. I could call anytime and they helped me. I am glad that I bought the product and have no regrets what so ever. The FixMeStick does what it promises to do and that is to get rid of virus and malware.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent

    • Sainte-Anne-de-Madawaska, New Brunswick, Canada,
    • Feb 15, 2019
    • Verified Reviewer

    I was very impressed with the easy instructions and also how easy it was to use. I would definitely recommend this to all my friends. I also think the price was not bad and that it was worth it.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amerin2

    • Ontario, Canada,
    • Feb 15, 2019
    • Verified Reviewer

    Amerin2 stands for American Indian 2 which is the name of my computer. I found the process the FixMeStick used was an excellent tool, it managed to get rid of some demons that I never knew attached themselves is hidden places. I knew the scan would take a bid and glad it did because I knew then that the product lived up to its name. I have a couple of other computers that are sitting here and will be using them with the stick. Thank you for the product and I look forward to hearing from you lot again with an even better product. Cheers guys.

    Bottom Line: Yes, I would recommend this to a friend

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  • Lost the FixMeStick

    • Montreal, Quebec, Canada,
    • Feb 15, 2019
    • Verified Reviewer

    The FixMeStick somehow fell out of my pocket and I couldn't find it. I notified customer support and was told a replacement would be delivered in 6 to 10 days. It came within 3 days. Support from FixMeStick could not be better. I wish other companies had as good of support.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product

    • Grand Rapids, MI,
    • Feb 14, 2019
    • Verified Reviewer

    Not sure when I purchased my FixMeStick, so do not know when it expires.

    I used it yesterday, on my home and laptop computers. Worked very well, found problems on both, cleaned them out. One on my laptop was never found by my WebRoot software.

    Once again, great product. I would recommend to anyone that asked.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Hang on in there!

    • Brighton, United Kingdom,
    • Feb 14, 2019
    • Verified Reviewer

    When I received the FixMeStick I did exactly what it said on the packet, but unfortunately, it would not work on my Windows 10 PC. I rang the helpline and got through to a very pleasant agent who talked me through the procedure. I must admit it took 3 attempts for it to work, but it did state that this can happen, anyway we finally got there, in all fairness it took around 30/45 minutes to work, but we got there in the end. My agent, Alexandra, was so patient talking me through this, I cannot thank her enough. So if you have any problems, do not hesitate getting in touch with Support, which is free-phone.

    Bottom Line: Yes, I would recommend this to a friend

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  • Prior use and feedback

    • Rochester, NY,
    • Feb 12, 2019
    • Verified Reviewer

    I first tried the FixMeStick in 2015, and successfully cleaned up my desktop computer. It took a few hours, but was totally worth the wait. I'm happy to hear that it's still available for reactivation. I have been recommending it since my first time using it.

    Bottom Line: Yes, I would recommend this to a friend

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  • Helped, but not great

    • Illinois,
    • Feb 11, 2019
    • Verified Reviewer

    This is the second computer I have used it on. The first was an older laptop that an IT person told my daughter was "toast," not worth working on. It got that laptop up and running pretty good for a 10-year-old laptop.

    My desktop is just running slow all the way around. I had cleaned out a lot of files, done disk cleanup and defrag, run cleaning software and malware programs. After using the FixMeStick, the speed improved a bit, but not near as much as I was expecting it to.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 11, 2019

      Claire M.,

      Hi Becky,

      Thanks for reaching out. I'm glad to hear the FixMeStick helped your computers!

      If you're still experiencing a slow-running computer, try the steps in our blog article about how to speed up a slow computer here: https://www.fixmestick.com/blog/speed-up-your-computer/

      There may be some steps you missed that could help speed it up! Further, we have a partnership with System Mechanic for all FixMeStick customers. You can find out more information about that here: https://www.fixmestick.com/system-mechanic/

      If you'd like an agent to take a look at your computer to see if he can help, don't hesitate to send us an email at support@fixmestick.com and we'd be more than happy to help you!

      Best,

      Claire

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  • GREAT SERVICE!

    • Langley, British Columbia, Canada,
    • Feb 10, 2019
    • Verified Reviewer

    I recently moved (November 1, 2018) after I sold my half of my townhouse to my sister. Unfortunately, I had some unwanted help in packing. When I began to unpack at my new place, putting my comp, stereo, and TV together, both remotes for my DVD Players, my TV, and stereo were missing from my electronics boxes along with my FixMeStick. The reason I waited so long before contacting FixMeStick was the forlorn hope they would turn up eventually. (That, and I had surgery in December and was in the hospital for 22 days.)

    Now, I am not a geek. I can surf the net, send emails and go on eBay and Amazon and buy some things, but without FixMeStick or another good program, like it, my computer is filling up with unwanted junk. Having given up on finding any of them, I phoned FixMeStick and begged for help. The call was accepted by Jessica Szarek, and in a most pleasant voice, she quickly reassured me that things would get better fast and that they would mail me a new FixMeStick promptly, and that I would get it in the next five business days. GREAT SERVICE! Five stars out of five.

    Bottom Line: Yes, I would recommend this to a friend

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