About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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41 Consumer Reviews for FixMeStick

Average Consumer Rating: 3.2
Rating Snapshot:
5 star: 20 4 star: 3 3 star: 0 2 star: 2 1 star:  16
Bottom Line: 56% would recommend it to a friend
Showing 1-11 of 41
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  • I tried the FixMeStick once and I like it.

    • Port Alberni, British Columbia, Canada,
    • Oct 16, 2018
    • Verified Reviewer

    I'm running an older computer and it started to slow down, so I got the FixMeStick and tried it and it helped. I plan on running it every 2-3 weeks.

    I need to upgrade my computer soon but plan to use the FixMeStink on my future computers to keep them uncluttered.

    They have a good product.

    Bottom Line: Yes, I would recommend this to a friend

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  • Customer service

    • Saint Albans, WV,
    • Oct 16, 2018
    • Verified Reviewer

    These guys have some flaming customer service. I had a problem and did a chat online with them and they resolved my problem immediately. Thank you so much. Kudos to you! I will definitely renew when the time comes. Thanks again for your help! It is much appreciated.

    Bottom Line: Yes, I would recommend this to a friend

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  • Clean computer!

    • Texas,
    • Oct 16, 2018
    • Verified Reviewer

    Boy, it really helped my computer run a lot better! It took about five hours - I had so many threats on it! I used it on my desktop and my laptop and they are running like brand new computers.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazing FixMeStick

    • Arizona,
    • Oct 15, 2018
    • Verified Reviewer

    I followed the on-screen directions, and a couple of hours later it was done! It told me to take a break as it could take hours. It was better than I expected! Thank you! I only wish they offered an adapter for a tablet!

    Bottom Line: Yes, I would recommend this to a friend

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  • Wondering if my FixMeStick is working

    • Ottawa, Ontario, Canada,
    • Oct 15, 2018
    • Verified Reviewer

    I wondered why I keep getting no issues found in response after running my FixMeStick. The Helpdesk had much more intel than I did and assured me that the stick was functioning properly and they did that within 24 hours. That was good work.

    Bottom Line: Yes, I would recommend this to a friend

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  • Problem quickly resolved

    • New Jersey,
    • Oct 14, 2018
    • Verified Reviewer

    I was becoming a little disenchanted with FixMeStick because the outer case was continually coming off and I had to super glue it, but the representative told me they would replace it, which made me feel better because I was concerned that the stick could become damaged. I also don't know how well this stick is working in regards to PC threats because every time after using the stick the final analysis states there are no threats, yet other devices I have show there were virus attempts, so I'm depending on the stick for protection based on the TV ads, which I really don't know, so I'm assuming this is protecting me.

    Bottom Line: Yes, I would recommend this to a friend

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  • Service evaluation

    • Calgary, Alberta, Canada,
    • Oct 13, 2018
    • Verified Reviewer

    I am personally satisfied with their product, and I would definitely refer my friends to them. I have had great service from FixMeStick. I have also installed System Machinic, another one of their products. I am satisfied so far. Thanks to all.

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick

    • Quebec, Canada,
    • Oct 12, 2018
    • Verified Reviewer

    I am very satisfied with the FixMeStick. My brother comes to my home with his infected computer. We install FixMeStick and the computer was repaired. My brother was so impressed, he bought his own FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • Unable to use Dashlane due to problems I cannot fix

    • Saskatchewan, Canada,
    • Oct 12, 2018
    • Verified Reviewer

    Though the service was greatly helpful, I spent hours trying to hook up to Dashlane without success. Then the technical help led me along and still I could not complete the sign in. I then had to leave abruptly as I had a medical appointment, and by this time I had spent 3 hours on this dang thing.

    Being as I cannot use it and it seems a hopeless case, I wish to cancel the order. I shall delete all downloads. Thank you.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Oct 15, 2018

      Claire M.,

      Hi Gene,

      I'm sorry to hear you weren't able to get Dashlane installed successfully on your computer. Please contact support@fixmestick.com or visit our website www.fixmestick.com to chat with someone here and resolve your issue!

      Looking forward to hearing from you.

      Best, Claire

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  • Great service from FixMeStick

    • Vancouver Island, British Columbia, Canada,
    • Oct 11, 2018
    • Verified Reviewer

    My husband has been using FixMeStick for a year after many viruses and malware attacks on his PC, I just ordered one for my MAC after the spam had increased in my emails. The day after I ordered and paid for it, I saw an offer for $10 off through their website, and inquired about a refund through their support dept. The reply was immediate, and I had my refund that day. They did the right thing and have a very happy customer. I am happy to spread the word about a very reliable product.

    Bottom Line: Yes, I would recommend this to a friend

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  • My 1st time experience

    • Illinois,
    • Oct 5, 2018
    • Verified Reviewer

    I came across an help ad to load the FixMeStick on the computer. I then got it, loaded and followed the directions, and it was off and running. My computer took about 3 hours to scan. I'm glad I did it because I know now that my computer is clean. I've got another computer that needs help! I will have to get back with them on that. By all means, I'm happy. Thank you FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 41

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