About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.


Read 601 FixMeStick Customer Reviews and Complaints

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Average Consumer Rating: 4.2
Rating Snapshot:
5 star: 408 4 star: 73 3 star: 24 2 star: 30 1 star:  66
Bottom Line: 82% would recommend it to a friend
Showing 1-11 of 601
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  • Excellent product

    • Alberta, Canada,
    • Oct 21, 2019
    • Verified Reviewer

    If you have a computer the FixMeStick is a must. The best investment I've ever made. I run it at least once a month on all three of my computers and never have any major issues anymore. It's simple and easy to use. I just plug it in and go to bed. In the morning it's done and my computer is cleaned and working great. Would also make a wonderful gift.

    Bottom Line: Yes, I would recommend this to a friend

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  • Live-in technician...

    • Ontario, Canada,
    • Oct 18, 2019
    • Verified Reviewer

    Trying to stay on top of things is not easy when everything you touch today is electronic and seems to update/change without prior knowledge. At least for my computer, I have a "live-in technician" available to put me back on track and remove my frustration. The minute I ask FixMeStick for help, they appear like magic and sort out my problem instantly. I haven't had to lug my tower into town for repair once since I got my STICK. With 3 computers in the house I wouldn't be without FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • A product well worth the money.

    • Lubbock, TX,
    • Oct 17, 2019
    • Verified Reviewer

    I have been impressed with FixMeStick from the first time I ran it. It exposed several malwares that other programs missed. I would feel vulnerable without it.

    Any time I have contacted support, they have been courteous and very professional. They have never failed to answer my question or solve my problem.

    You cannot go wrong with this product.

    Bottom Line: Yes, I would recommend this to a friend

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  • It works!

    • Kingston, TN,
    • Oct 16, 2019
    • Verified Reviewer

    I have an old desktop computer that had been running slow and crashing - blue screen, black screen, no screen - and I was seriously considering a new computer when a friend of mine told me about FixMeStick. He had used it and liked the results so I decided to try it - and I am glad I did. That old computer runs so much better and starts faster. FixMeStick really works and I would recommend it to anyone!

    Bottom Line: Yes, I would recommend this to a friend

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  • MONEY SAVER!

    • Gravenhurst, Ontario, Canada,
    • Oct 15, 2019
    • Verified Reviewer

    FixMeStick SAVED ME A LOT OF MONEY! I was going to the computer shop 2 times a month for viruses, saved me big bucks. $50 a shot computer experts were charging me, until I got FixMeStick. I'm a lucky guy, thanks!

    Bottom Line: Yes, I would recommend this to a friend

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  • What a great tool

    • Middlesex, England,
    • Oct 15, 2019
    • Verified Reviewer

    Hi, I'm a 75-year-old gent. FixMeStick is a super tool but not only that, and just as important, is the first-class customer support you get with this product if you are not very good with the new technology. It is a wonderful backup and in my eyes, the best on the market. So do not wait until you have a problem buy one now.

    P.S. I hope you don't wait until it's too late.

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick

    • North Las Vegas, NV,
    • Oct 14, 2019
    • Verified Reviewer

    Great help in updating my Stick. The follow-up of the FixMeStick team was first-rate. They care about their customers.

    Bottom Line: Yes, I would recommend this to a friend

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  • Rep was gracious and efficient

    Great protection, which I have used for years, and now I added StartMeStick for even greater uses I plan.

    One of the few security products I completely trust.

    It just gets better.

    If you haven't tried their products you are truly missing out.

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick review

    • Southington, CT,
    • Oct 13, 2019
    • Verified Reviewer

    I am happy with the FixMeStick and have used it a few times after which I can notice an improvement in my PC response time, so I feel it is a worthwhile investment. To show that I really like the item, I recently responded to the ad for a new item StartMeStick and expect to have good results with that also.

    Bottom Line: Yes, I would recommend this to a friend

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  • Corrupt FixMeStick

    • Ottawa, Ontario, Canada,
    • Oct 11, 2019
    • Verified Reviewer

    In August 2019, I ran my FixMeStick routine and to my surprise, I received an error stating that my FixMeStick was corrupted. Thus I could not run any virus checks at all. I made several email attempts to FixMeStick Support Team which did NOT resolve my condition. While I tried to execute the options that the FixMeStick sent, I was not successful in fixing my problem. I decided to call the FixMeStick Help Line and after two hours on the telephone with the dedicated, patient and unrelenting FIXMeStick Support team, I am happy to say that my problem HAS BEEN RESOLVED by the FixMeStick team who stuck with me until it was resolved and I am now able (once again) to resume my routine of running the FixMeStick virus checker on a weekly basis on both my computers.

    A big thank you to the FixMeStick Support team and I can't say enough good things about them. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product - did what it promised, plus great customer service

    • Ontario, Canada,
    • Oct 10, 2019
    • Verified Reviewer

    I purchased the FixMeStick after a cyber-attack revealing knowledge of passwords and more. Ran it on my iMac and it found a few infections or attempts. Removed them all. Had used it once in a while after the troubleshoot but all was good and I have been cautious about all things opened. That said, I was billed for a renewal when I had not asked for one - no worries, within minutes of reaching out they were in the process of refunding my PayPal. Class acts through and through, great product and terrific systems for support...tech to billing. Feel safe in using the product. Good people behind it.

    Bottom Line: Yes, I would recommend this to a friend

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