Reviews (1)

A company is weighed on 2 topics - first, how efficient is the product, and 2nd (and most important), how does the company treat their customers. FixMeStick failed me miserably. For some unknown reason, the product crapped out on me. Prior to this experience, it worked fine. When it crapped out on me I tried contacting the company but you can only chat with them for customer support. That is a terrible unprofessional way to conduct customer support. I explained to them the problem that the scan would not work or update and they gave me some instructions that had to do with BIOS. I am not a computer expert. I followed their instructions and they only exasperated the problems. I had to have a pro come to my house and analyze the problem.

Maybe if I had someone to talk to and walk me through the process, maybe the problem would have been resolved. I asked them to replace the stick, seeing how it was not working properly and the answer was NO! This is a client who had to buy additional licenses and did so without hesitation. If I would have known what I learned the hard way about their customer service I would have never bought the product to begin with. I have dealt with other companies who stand behind their products and offer 1000 times better customer support. Most companies will offer to fix the product or problem by simply connecting to your computer while you are on the phone with them and fix the problem right in front of your face. FixMeStick doesn't offer any professional support. It's downright pathetic!

In closing, don't waste your money with these money-hungry people. They don't stand behind their product and don't offer ANYTHING remotely called professional customer service!