Bob H.
Dallas, TXMember since February 2019

Reviews (1)


    • Feb 21, 2019
    • Verified Reviewer

    Roman ED Meds

    Unresponsive ripoff after charging for consult

    I went online, answered the questions and was given the "medical consult" and charged for it. Told them I had a history with Sildenafil, 100mg pills. She prescribed 20 mg pills, 10/month.

    I asked for 30 of the 100 mg pills and asked them to be sent to my preferred pharmacy in Houston.

    The physician then went on to prescribe 150, 20 mg pills with the instruction to take them 5 at a time!

    My pharmacy sent back 2 requests with questions for clarification. One a day after receipt, the other 6 days later.

    36 days later, after multiple calls, I received a message from the doctor that she didn't deal with insurance questions. What the heck? (Never did respond to the pharmacy.)

    I told her that the pharmacy didn't have 20 mg pills and buying 150 of them at $5 would be a ridiculous $750. The 100mg tabs from my pharmacy are approximately $6 each, so even 30 would only be $180.00.

    They have 36, 55, 75, 100, 110, and 125 versions available from regular pills to under the tongue dissolvables.

    I've never heard of being prescribed to take (and pay for) 5 pills at a time when a single pill is available.

    When I confronted/queried the online physician, she took offense, still did nothing to solve the problem, and merely offered to send the 150 pill prescription to another pharmacy.

    This does not seem to represent standard medical practice to me nor does it represent ANY sort of responsive customer service, or individual/patient consideration. Just a money grab!

    I personally feel scammed by being charged for a "medical consultation" then not being offered standard, reasonable, approved and available therapy.

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

    Link to this Review
    • May 15, 2019

      Company Response from Roman Health

      Hi Bob - this is Mike with the Roman Care Team. I'm sorry this has been such a process. We've located your account and issued you a refund for your doctor's consult - please keep an eye out for an email at care@ro.co confirming receipt. We are still committed to providing you with the medical treatment you deserve, and are looking forward to resolving this issue with you.


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