Ryan C.
WisconsinMember since February 2019

Reviews (1)


    • Feb 22, 2019
    • Verified Reviewer

    Flaviar

    Disappointed

    Overall Experience:

    Going on week 4, no shipment of an Irish whiskey I've ordered. Responses have taken several days each time and the reasoning was that vendors were moving buildings. The customer service representative in each email was polite, which is appreciated, but Flaviar overall should be disgusted with a 72-hour or longer response time and for what is going on 4 weeks with no delivery date set yet, all on a bottle of Irish whiskey that I should've just driven two hours south to purchase in person. I thought I'd give the service a shot, but warning to all, until they get their ducks in a row and logistics figured out, it ain't worth the money.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Feb 26, 2019

      Company Response from Flaviar Ltd.

      Dear Ryan,

      Thank you for sharing your experience. Apologies for not serving you better.

      I've investigated your case, and it seems we have resolved your request to your full satisfaction by now and reimbursed you for the order.

      Let me provide additional insight into the problems you've faced with our service.

      We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

      Please write to us at hello@flaviar.com if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!


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