I finished my last tray and am so unhappy with the results. I did the impressions at home with the trays and think that was the worst decision. I should have driven to an actual SmileDirect location so that professionals could do my scan. Now I'm stuck with a bill and nothing to show for it.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Monica, thank you for taking the time to leave us a review. Our customers can notify us within 30 days of ending treatment that they aren't happy with results, or they can let us know during treatment, and we can move forward with a re-evaluation. If the customer is eligible for a refinement, we will be happy to provide that at no charge. After the 30 day window, customers may incur an additional fee for this. If you have any questions or concerns, please send us an email at grinners@smiledirectclub.com. We would be more than happy to help. Best, Madison.