Reviews (1)

I called in advance of starting a membership. I was told my son, under 16, was able to use my membership (homebound and disabled) without me present. I started a membership and was then told he could not attend without me. I am now told I have to pay for a full year's charges before canceling. On top of that, I was given three options: come in to cancel, go to a post office and get a certified letter, or go to a doctor's office and pay for an appointment in order to get a medical exemption - all inconvenient, unacceptable and/or an unnecessary expense for a disabled person. If they allow you to sign up online with an e-signature, why is that not sufficient to cancel a membership?

The managers at the Airport location in Colorado Springs, Jill, and Miguel, said they need a "real" signature. E-signatures are sufficient for withdrawing the membership fees (or for taxes and legal documents), why are they not sufficient for Planet Fitness? They throw the contract in my face, but then say they would violate it by allowing a hand-carried, uncertified letter from me - so why throw the contract up in my face? They can violate it "a little to help me," but we cannot violate it at all? Violating a contract 1% is legally the same as violating it 100%. They dared to threaten me if I cancel the charges through my bank. They play by their own rules, so what is to stop them from violating ANY CONTRACT?

They should have been honest from the start...before taking hundreds of dollars from my account without one day of use. This company is not honest, cannot be trusted, and takes advantage of disabled people. DO NOT TRUST THEM!