Planet Fitness Review: Is It the Right Gym for You?

By J.R. Duren
HighYa Staff
Updated on: Dec 13, 2019

Planet Fitness is a budget gym offering memberships for as little as $10.

The company’s philosophy focuses on making members feel welcome. “Judgement Free Zone” is the motto of each gym. If working out intimidates you and you want to sign up for a gym where you can be yourself, this focus on judgment-free fitness is very appealing.

Joining a gym is more than just finding the right philosophy, though. Our review will help you decide if Planet Fitness is right for you by analyzing key aspects of its membership.

Pros
  • Affordable monthly payments
  • Low-pressure, welcoming atmosphere
  • Free fitness training
  • 30-minute workout circuit simplifies weight training
  • TRX area
  • Massage chairs and hydromassage beds
Cons
  • Cheapest membership requires a 12-month contract
  • No group exercise classes
  • No pools or saunas
  • No child care

Membership Tiers, Fees, and Features

Planet Fitness offers the following three membership tiers:

  • Classic: $10/mo with 12-month contract
  • No Commitment: $15/mo with no contract
  • PF Black Card: $22.99/mo with 12-month contract
Classic No Commitment PF Black Card
Annual fee $39 $39 $39
Cancellation fee $58 None $58
Sign-up fee $29 $39 $0

If you want to save money on the sign-up fee, clubs in your area will run promotions. You should be able to capitalize on a $0, $0.25 or $1 promotion around January when sign-ups hit their peak.

Classic and No Commitment Plan Features

The Classic and No-Commitment plans give you access to:

  • One PF club you choose
  • Free weight training sessions
  • Free Wi-Fi at PF clubs

PF Black Card Features

Black Card gets you the three perks of the lower membership along with the use of all PF gyms across the country, discounts on food and drinks at PF gyms and the following complimentary perks:

  • Bring a guest for free every time you go to the gym
  • Free tanning bed access (first come, first served)
  • Free use of massage chairs (first come, first served)
  • Free hydromassage beds (first come, first served)

Black Card members also get 10% off at the Planet Fitness online store and 20% off purchases at Reebok.com. Additional discounts include:

  • 15% off at 1800Flowers.com
  • $80 off at BlueApron.com
  • $10 credit for Audible
  • Up to 60% off hotel bookings through PF’s travel site
  • 12% off at Shoebacca.com

How to Cancel Your Membership

You have to cancel your membership in-person at your local club. If you have a 12-month contract, you’ll pay the cancellation fee. To avoid making your next monthly payment (usually billed on the 17th) or the annual fee (Feb. 1), you have to cancel at least seven days before those dates.

If you don’t live near a Planet Fitness location, you’ll need to send a letter requesting cancellation to the club where you signed up.

PF recommends sending a certified letter via the USPS. A certified letter provides proof that you sent the letter and requires the recipient to sign for the mail.

Amenities

Most Planet Fitness gyms feature the following amenities:

  • Cardio machines: treadmills, ellipticals, bikes, stair climbers
  • Free weights: dumbbells, benches, squat racks
  • 30-minute Express Circuit
  • Medicine ball/resistance band area
  • TRX station
  • Locker rooms with showers
  • Free weight training sessions
  • Open 24 hours, in most cases

If you’re new to working out, Planet Fitness’ 30-minute weight circuit is a good fit for you. You’ll work through 10 weight machines and 10 step platforms, switching to each one according to a prominent flashing light in the circuit room.

The workout combines aerobic exercise (step stations) with resistance training (weight machines), two keys to burning fat and building endurance.

Another valuable benefit is that PF’s free weight training is a great way to learn how to lift weights with the right form. Good form helps you avoid injury. You can sign up for a session at the front desk. The sessions are organized by body region: arms, core, legs, etc. Trainers will also lead you through PF’s 30-minute Express Circuit.

Also, your trainer can help you learn how to use the various weight machines in your club.

Finally, Planet Fitness focuses on giving you a non-judgemental, welcoming workout environment. If you’re new to working out, this is a key advantage, as it’s easy to be intimidated and feel defeated in your first few weeks at the gym.

Analysis of Customer Review

Common Compliments:

  • Cheap: Many reviewers said they were amazed at how affordable Planet Fitness was compared to other gyms.

  • Friendly Staff: We saw multiple reviews from customers who enjoyed their interactions with PF staff. The praise covered interactions with managers as well as front desk staff.

  • Clean: There is a lot of praise for how clean PF locations are. However, cleanliness will vary from location to location.

Common Complaints:

  • Hard to Cancel: There are dozens of reviews from consumers noting how difficult it was to cancel a membership and how, in some cases, they were required to send a certified letter to the gym at which they signed up to cancel. We also read complaints about Planet Fitness’s unwillingness to budge on their cancellation fee, regardless of the circumstances of the cancellation (illness, injury, etc.).

  • Poor Customer Service: There are numerous accounts of PF customer service reps being rude and unhelpful. Many of the complaints we read pointed out staff was unhelpful and aloof when the customer tried to cancel their membership.

Takeaways:

First, you can avoid most of the issues customers complain about by signing up for the $15 no-commitment plan. You won’t have to worry about cancellation fees or club staff that slow down the process because they don’t want to lose your membership.

Second, factors like cleanliness and customer service will vary by location. Head to the Planet Fitness club you’ll most likely use. Talk with the staff there and get a feel for their attitude. Read reviews for that specific club.

Finally, if you choose to do a 12-month contract, ask for a copy of the contract before you sign. Read through all the fine print. Make sure you understand how you cancel your membership and when you’d need to cancel to avoid the annual fee charged in February.

Planet Fitness vs. LA Fitness and 24 Hour Fitness

Planet Fitness LA Fitness 24 Hour Fitness
Cheapest single-gym membership $10 $34.99 $31.99
Cheapest multi-gym membership $22.99 $39.99 $31.99
Sign-up fee Up to $29.00 Up to $99 Up to $29.99
Annual fee $39.99 $49.00 $49.99
Cancellation fee $58.00 None Remaining months on contract
Free classes No Yes Yes
Child care No Yes Yes

Planet Fitness’s low-cost model makes it the most economical choice. However, its amenities aren’t nearly as diverse as LA Fitness and 24 Hour Fitness.

Many LA Fitness and 24 Hour Fitness locations have pools, saunas, and basketball courts.

Planet Fitness provides free weight training sessions but does not offer the variety of dance, HIIT and cardio group classes you get with LA Fitness and 24 Hour Fitness.

The Bottom Line

Planet Fitness is a low-cost option whose facilities are tailored to newcomers or average people who aren’t looking for specialized workouts and just want to get some cardio and weightlifting in.

Who Is Planet Fitness Good For?

So, if you’re the kind of person who hasn’t been to the gym in years, or has never had a gym membership, we think that Planet Fitness will meet your needs.

If you’re a regular gymgoer but you feel intimidated at your current gym, Planet Fitness is an excellent alternative where you’ll feel more comfortable.

Also, if you have a busy work schedule or odd working hours, Planet Fitness’ emphasis on clubs being open 24 hours will give you time to work out. In some cases, though, clubs will not have 24-hour schedules on the weekend.

Who Planet Fitness May Not Be Good For?

If you’re someone who values group exercise and thrives on it, Planet Fitness is not a good fit.

Gyms with free classes usually have dance, HIIT, senior-focused and spin classes. Planet Fitness’ only “class” is its free daily weight training sessions that focus on learning and using weight machines.

Second, you won’t enjoy Planet Fitness if you want a high-end gym experience. PF’s amenities and fees are stripped down. Other gym chains provide a more upscale experience.

Finally, Planet Fitness isn’t good for you if you have kids and need to bring them with you when you workout. PF locations don’t offer childcare in order to keep membership fees low.

FAQ

What Is the Planet Fitness Lunk Alarm?

Planet Fitness activates a light- and sound-powered “lunk” alarm whenever members slam weights down and/or make loud grunting noises. This alarm is part of Planet Fitness’ emphasis on making their gyms non-intimidating and welcoming.

What Is Planet Fitness Hydromassage?

The hydromassage beds that Black Card members have access to are open-top beds that massage your back via pressurized water shooting below the bed’s surface.

Does Planet Fitness Have Showers?

Yes.

Does Planet Fitness Have a Sauna?

No.

Does Planet Fitness Have Pools?

No.

Does Planet Fitness Have Free Weights?

Yes. PF locations have a wide variety of free weights.

Does Planet Fitness Have Classes?

No. The gym has no group fitness classes. However, they do small-group weight training sessions through which trainers show you how to use weight machines effectively.

Is Planet Fitness Open 24 Hours?

Most locations have a 24-hour schedule. In some cases, clubs will do 24 hours during the week and have shorter hours on the weekend.

Does Planet Fitness Have Wi-Fi?

Yes. All members have access to PF’s free Wi-Fi.


Customer Reviews

Start your review of Planet Fitness:
  • 46 Customer Reviews
  • 20% Recommend This Company
1.9 out of 5
5 star: 17% 4 star: 0% 3 star: 2% 2 star: 15% 1 star: 65%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

Sort reviews by:

  • Disgusted with Planet Fitness

    • By Tia G.,
    • Pittsburgh, PA,
    • Jun 19, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    I am disgusted with Planet Fitness...you send an email out on June 10, 2020 and resumed BILLING ON JUNE 17. AS CUSTOMERS WE SHOULD HAVE HAD 30 DAYS NOTICE. PEOPLE ARE FURLOUGHED, LAID OFF, and trying to regroup after this crisis. I understand money was lost but you don't sabotage loyal customers to get it?!

    Bottom Line: No, I would not recommend this to a friend


  • Updated review

    Great atmosphere, no jerks

    • By Solomon J.,
    • Salt Lake City, UT,
    • Jun 18, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Made up with my gym. Talked it out. Long story short, I was being difficult and I wanted to undo any damage I did. Great customer service. Staff is extremely nice and helpful. Disregard my older one-star review. Convenient location. Not too crowded in the morning, and no gym jerks so far. I like the Planet Fitness crowd a lot more than Gold's Gym or VASA. 24 Hour Fitness is kind of a mix between Gold's and Planet if you want a nice middle ground.

    Love it here so far!

    Pros and Cons:

    • Good atmosphere for the most part
    • Other gym members very respectful
    • Trainer that I slighted is actually a really cool laid back guy
    • Both girls at the front desk are very friendly
    • Greeted on the way in and way out
    • Great location, right by tracks and bus on way to many employers
    • More options on equipment
    • Be the perfect gym if they just added a few more things
    • Definitely would want a little better equipment

    Bottom Line: Yes, I would recommend this to a friend

    • Previous review
    • Jun 10, 2020

    Harassing me while showering

    Right now in the Salt Lake City 4th South location, they have a guy going in the locker room to make sure people are not showering. It's a huge invasion of privacy and the guy was literally standing right outside of the showers. Threatened to take away my membership and was a complete jerk about it. When you trade the traditional jerk for this gym you are just getting the jerks from the other side. Complete invasion of privacy.

    (read moreread less...)

  • Horrible customer service

    • By Nancy K.,
    • Oklahoma,
    • Mar 7, 2020
    • Verified Reviewer
    Overall Experience:

    I had an annual membership and called to cancel. I was not told I needed to go in before February 27 or I would be billed another annual fee. When I went in to cancel I was not told I would still be charged another annual fee. I get emails all the time from Planet Fitness but never got a notice I would be billed another annual fee, like most places that offer annual subscriptions do. The manager said they have every legal right to charge that and it would not be refunded. I'm sure it is legal but customers should get a notification and charges like that should be refunded. The company lacks integrity.

    Bottom Line: No, I would not recommend this to a friend


  • Front desk personnel

    • By Sharon M.,
    • Winnipeg, Manitoba, Canada,
    • Feb 5, 2020
    • Verified Reviewer
    Overall Experience:

    Was not offered any kind of a tour by the fellow I spoke to at the front desk. That was a big-time disappointment and once he took my picture, did not even give directions to where the change rooms are. Not much of an area for the free weights. I go to another gym and was really considering Planet Fitness but was really bothered with the reception I received from this person. A person feels uncomfortable entering a new facility and it should be protocol to show that person around. Think I will stick with Shapes...

    Bottom Line: No, I would not recommend this to a friend


  • Incompetent manager Jaime

    • By Minnie M.,
    • La Puente, CA,
    • Feb 1, 2020
    • Verified Reviewer
    Overall Experience:

    I went to work out on 1/28 and I was told by Jaime, the manager, my stretch capri leggings were not in the dress code because they were denim material and I would need to change. I asked if I could just work out today and would not wear them again, worn them many times and never a warning, I went home to change. I handed my card to Jaime and when she said "thank you," I said "not welcome," that was her reason to terminate my membership, and even though I apologized many times she refused to accept my apology. I've read other reviews and she has been mentioned as incompetent, customers should not be treated like she treats people, I am a senior and have had a membership with Planet Fitness for about 7 years and this is how they repay my loyalty.

    Bottom Line: No, I would not recommend this to a friend


  • They ripped me off

    • By Jeremiah P.,
    • Kannapolis, NC,
    • Jan 16, 2020
    • Verified Reviewer
    Overall Experience:

    I joined at the end of October, I got 2 $10 a month memberships for my girlfriend and I. First month, November payment, they charged me $50 instead of $20. The next month, December, they charged me $50 instead of $20. Then the maintenance fees came and they charged me $54 two times for 2 memberships for a total of $108.00. What I should have been charged was in November $20 and December $20. Maintenance charges of $78.00. I called the manager, he said they don’t refund money. I called corporate, they said sorry. I went into the gym tonight to cancel both memberships and the guys at the desk were nice but just said sorry. What the heck does "sorry" do to me, you just stole my money and you say sorry? He claims he has been canceling my memberships. Hmmm, wonder why. This place is a scam. People, watch your accounts. They lie and steal your money.

    Bottom Line: No, I would not recommend this to a friend


  • Planet Fitness are liars and steal people's money

    • By Krystal W.,
    • Roseville, MN,
    • Jan 11, 2020
    • Verified Reviewer
    Overall Experience:

    Planet Fitness has lied and took money off my card without permission and on numerous occasions said they were going to refund it and it was never refunded. I talked to the manager Greg in the Roseville, Minnesota Planet Fitness on numerous occasions that said it was one in process back to my card and now I cannot seem to get ahold of him. They took off over $150 from my card. I'm a single mom of 3 on disability and they just stole my money right off my card and will not refund it. Do not use these people for the gym because all they do is steal from innocent people and lie.

    Bottom Line: No, I would not recommend this to a friend


  • They won’t cancel your membership and then go into your account

    • By Quiana R.,
    • Woodridge, IL,
    • Dec 19, 2019
    • Verified Reviewer
    Overall Experience:

    They won’t cancel your membership, then they tell me I have two accounts with them and take money out of my account for both of them. They go into your account whenever they feel like it and just put any amount in, then there’s no one you can talk to about it. They are a fraud company and please do not give them your money.

    Bottom Line: No, I would not recommend this to a friend


  • Attention members of Planet Fitness regarding the annual fee

    • By Marie I.,
    • Eatontown, NJ,
    • Nov 11, 2019
    • Verified Reviewer
    Overall Experience:

    Be aware there is no notification by way of e-mail or regular mail letting you know the annual fee is coming up and will be posted to your charge card for the coming year. Just received my American Express bill and saw the annual fee posted. Because of health issues, I went down to cancel my membership. I was told there was no refund or adjustment refund of the annual fee. Reading some reviews I read after cancellation they were still being billed. Beware.

    Bottom Line: No, I would not recommend this to a friend


  • Customer policy

    • By Farche K.,
    • Southbury, CT,
    • Sep 16, 2019
    • Verified Reviewer
    Overall Experience:

    I have been a member for a long time, probably about 8-9 years now. I have never been in this situation before, where employees go out of their way to look up customers' information and reaching out to you. It was not business-related, and wasn’t professional at all. Made me feel so uncomfortable that this person is comfortable of doing that. He doesn’t even know me, only saw me there a couple of times, doesn’t even know my name. I’m pretty sure, this person is okay by looking up customer information and getting their phone numbers. It looks like Planet Fitness has no customer policy at all. Very disappointing, and I wound never step into the door again. You would think they would have some kind of training for keeping the customers' information private. And this person should’ve known better than if it’s not business-related you don’t reach out to someone you don’t know from your personal phone. It is not professional at all. So my question is, if a random person walks up to the counter, you will just give them all my personal information thinking it is okay to do so? Or just show up at my house randomly? Definitely need to change your policy and train your employees better.

    Bottom Line: No, I would not recommend this to a friend


  • Lazy staff

    • By Mike M.,
    • State College, PA,
    • Sep 4, 2019
    • Verified Reviewer
    Overall Experience:

    I’m trying to get information about a membership and I can’t even get these people to email me back. Not only do you have to email your local club with questions, when you dig deeper into the site they offer a "higher" customer service to contact. When you click on it, it takes you to the same email form for your local club.

    Even their website is an atrocity. On their home page, they make the $10/month offer but the number one is actually the capital letter "I". If their lack of detail is that bad, their site is a work of futility and they can’t even bother to contact you back about a membership...why would you want to give them your money?

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 46

Write a Review for Planet Fitness!

Share your experience to help others discover great products!

Write a Review
Planet Fitness Review