Stephen T.
Lubbock, TXMember since February 2021

Reviews (1)

    • Feb 10, 2021
    • Verified Reviewer

    Planet Fitness

    Fraudulent use of saved credit card used to buy beverage then used to renew membership

    • Length of Use: 2+ years
    Overall Experience:

    Planet Fitness fraudulently saved credit card information when purchasing a beverage years ago, and saved it in their database without my consent nor knowledge. As you know, Planet Fitness only accepts routing number/account number for membership fees on Autopay.

    I canceled the membership on July 30, 2020. Returned on August 16th to verify this was done. Requested deletion of all personal and financial information from the Planet Fitness database. Assured this was done by Alan. Initially frozen, but immediately returned to desk to do a FULL cancel/delete all data. Membership was fraudulently renewed without my knowledge and used a credit card they saved in their database without my consent nor knowledge. After canceling on July 30, 2020 Planet Fitness renewed my membership using the original agreement and altering the information saying it was a requested renewal. This is fraud. This was in November 11, 2020, and charged as if a NEW member the $39.99 fee plus monthly fee, total of $52.22. Then, again charged my credit card, for the next 3 months before I noticed the fraudulent use of my credit card I had no idea Plant Fitness had stolen the information and saved it permanently in their database. They do not accept credit cards as payment for fees, and Planet Fitness retrieved an old beverage purchase to do this. I contacted the credit card company and uploaded all documentation and all fees charged were reversed to my account, and, I was told that they have been having difficulty nationwide with such Planet Fitness activity.

    My advise is, do not allow them to have your routing number nor use a credit card to purchase anything at Planet Fitness, as they will save all this information in their database, and, anyone working there can fraudulently use the information as they please.

    Pros and Cons:

    • Clean
    • Pleasant atmosphere
    • Cannot trust them with any personal data
    • Saved credit card info used to buy beverage, then used to make a fraudulent membership without my knowledge nor consent

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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