Reviews (1)

During my last session there, I was amazed at the lack of concern of the staff with regard to refilling the sanitizing stations. I stayed there doing my cardio for 55 minutes and noticed at least 3 sanitizing stations had been empty the whole time, only because people were going around trying to find paper towels to clean their equipment. And of course, people gave up trying to clean because they could not find any paper. This was not the first time, I had noticed in the past the staff's lack of concern, and I had made them aware several times of the need to refill paper towels. But this time, it was really frustrating. The country is gripped by Covid and we are facing an enormous surge of cases everywhere. People are asked to do the right things, wear masks, socially distance, and on and on. And here at the gym, where people sweat, cough, breath heavily, not one staff did the round of the gym and checked the sanitizing stations the whole time I was there, at least 55 minutes. And yes, I checked the staff desk from time to time. There was always at least one staff doing nothing. When I left, I pointed out to them that some stations had been out of paper for a long time.

But wait, the story does not end there! Then a couple of days later, the most outrageous thing happened. I received a phone call from a prickly manager from the gym telling me that I should not tell the staff what they should do because it was his job. See, he did not call me to apologize or at least explain that they were concerned for health safety and the staff was reminded to do their best for "our" safety in these dire times where people are at risk of being infected by a lethal virus. No, no! He called to give me, a worried and helping customer, a teenager-like power struggle down talk. Ooh boy! I was not a happy camper, to say the least...

Very wrong business practice and attitude!