Nella E.
FinlandMember since February 2019

Reviews (1)

    • Feb 22, 2019
    • Verified Reviewer


    Service bad as can be

    Overall Experience:

    I ordered only one hair serum from Focallure a very long time ago. I still haven't got it, and they also made me pay for monthly beauty boxes. I didn't even know what they were until I saw that every month they took my account like 40€. Then I stopped it and they refuse to return my money. I haven't even got beauty boxes, so this feels like stealing.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Nella,

      I am from customer happiness team. I see you have left a negative review about Focallure.

      We are sorry that you had to face issues with our company.

      I just confirmed with the warehouse, both your orders are shipped and subscription is canceled.

      Our company values put customer satisfaction as a top priority, and we are committed to our customer.


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