When I purchased this, the ad stated that the bag would last four weeks if you only have one cat. After reading reviews, I see that a lot of people have to switch litter every three weeks. I have to change every two weeks! They will not refund or send any replacement bags since I have my bag in the laundry room. I should not have it in the laundry room, kitchen or bathroom! I guess they want it in the living room or dining room or maybe even your master bedroom. I like the litter but go through it too fast.
The customer service was the AWFUL part. Not to mention, if I ordered four bags and each should last four weeks, why did they do auto-replenish (which I didn't authorize) one month later? I shouldn't need for 3-4 months. Even in my case every two months. I would have liked to continue with the product, but cannot see how I possibly can with a company. Purchase at your own risk!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Pretty Litter Inc.
Thanks for sharing your experience Barb! We're sorry your experience was less than perfect. We try to make it clear that PrettyLitter is exclusively a subscription service. This is because we want members to enjoy the convenience of having litter delivered to their door each month. That being said, we'd love to make things right! Send an email to meow@prettylitter.com (attn: Marissa) and I'll be happy to help. Looking forward to talking with you!