Alexandra B.
Takoma Park, MDMember since February 2019

Reviews (1)


    • Feb 25, 2019
    • Verified Reviewer

    Carvana

    Avoid Carvana drama

    Overall Experience:

    Do not purchase a car from this company. They clearly have several details in their policies that need ironing out. My car was expected several days ago and I have not received the vehicle. The car is a 2014 Honda CR-V. I have been sharing a vehicle for the past month because of another car crashed into me and totaled my car. I was excited about the opportunity Carvana presented - purchasing a vehicle online, having it delivered right to my door! However, if it sounds too good to be true, it is! This company is a scam.

    First, delivery was delayed because they heard a rattling noise. They gave me the option of receiving the car, then going to the shop on my own time to fix the rattling noise. They would have covered the cost. What working professional has time to do that, although it sounds like a great idea? I chose the other option - having them fix it before delivery.

    On the NEW date of delivery, they called me two hours before it was supposed to be delivered and said they made the decision to change the tires and it will now be available the next day. The representative said it was a decision her manager made and that was when I cut her off and asked to speak to someone else. I also explained everything here and was put on hold.

    They are not experienced enough to have all of these details ironed out. Do not choose them. It's more of a headache than not. Just go to the dealership and avoid the Carvana drama.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Feb 26, 2019

      Company Response from Carvana

      Alexandra, thank you for providing a detailed review of your experience working with Carvana to purchase a vehicle. The information provided will be used to improve on our current processes. We want to apologize for the delays in delivery that you experienced and know this was a large inconvenience. We want to ensure all of your concerns have since been addressed but have been unable to locate your account. We encourage you to reach out to us at (800) 333-4554 if there are any outstanding concerns that we can assist with further.


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