A L.
TexasMember since February 2019

Reviews (1)

    • Feb 25, 2019
    • Verified Reviewer


    Buyer beware!

    Overall Experience:

    My last car purchase (through SimpleCar.com) experience was excellent and easy, but this experience with Vroom was full of well-documented miscommunications and issues ranging from selling me a car leaking battery acid (and then their warranty company denying I had a warranty, though it is standard), to Vroom attempting to deliver my car to another city (not the driver's fault - he said he had been given the wrong info).

    While most of the staff are nice enough and are apologetic for their mistakes, it appears that the staff is poorly trained because you can talk to three different people and get three different answers. Most recently, they promised in writing they would reimburse me for the leaky battery and never sent the check as promised. When I inquired, they said I had to sign a document stating that's all they would pay for (the car still has plenty of time per the warranty), which an attorney has advised me is full of questionable language.

    The whole experience from the beginning has been time-consuming and frustrating and all the issues have been well documented. The car was a great price, but I had to drop $500 to get it road worthy (filthy air filter, burnt out spark plugs, aforementioned corroded and leaking battery) and now the mechanic is saying the lurching is caused by an axle that needs replacement (another $600). Frustrating when they refuse to honor their warranty. It would be better to go through a standard dealership where there is accountability as Vroom will not allow you to speak to a manager and says "that's not the way we do business."

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Feb 27, 2019

      Company Response from Vroom, Inc.

      Hi - thanks for taking the time to provide detailed feedback. We're sorry to hear you've had a poor experience and issues with your vehicle. If you want to email feedback@vroom.com with the name and phone # used for purchase, we can escalate your concerns to our team. Thanks - the Vroom team.

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