I signed up four months ago...still haven't received the welcome box. I have asked twice now to have it sent. Email response times are really slow.
P.S. If you are unhappy, don't let them tell you to wait to "try the first box" before you cancel. I think it is a way to bide time. Since after a certain amount of time you are contractually unable to cancel and get a refund.
I'm going to try again today to get my first box.
All in all, I'm not impressed.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from Flaviar Ltd.
Dear Sarah,
Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.
Let me provide some insight into the problems you've faced with our service.
We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
The cancellation policy holds true but we're not trying to hold anyone in place just so they're unable to get their money back. We’d love to look at your case again but we are unable to find any conversations using the information we have on you from Highya. Kindly write to us at hello@flaviar.com again we’d love to take a second look.