Since I have first ordered a box of Hubble Contacts lenses for $3.00 on my birthday, approximately two weeks after my birthday, without my authorization to reorder a second box of contact lenses, Hubble Contacts online just automatically charged my debit card $36.00 in their thievery. Hubble Contacts Customer Services are so horrendously the rudest and uncooperative not to refund my $36.00 through my bank when I have NEVER ordered another box of contact lenses. I am so angry to lose my money and will NEVER EVER recommend the Hubble Contacts scam again!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Hubble Contacts
Hi, Joyce,
Thank you for taking the time to leave this review. I'm so sorry to hear the subscription came as a surprise! We try to be as transparent as possible that this is a subscription service by stating it on our webpage and providing customers with access to canceling orders on their account page.
I have had a chance to check all the conversations you have with our team, and it seems that our customer support informed you that there is a package coming because you were charged on 02/18/2019 07:21 am and your subscription was canceled 02/20/2019 4:34 pm EST. We have provided you with all of the information necessary to resolve this issue, so, unfortunately, I am unable to provide any more helpful information. If you have any further questions or concerns, please send an email to vanessa@hubblecontacts.com with the subject line "ATTN: HighYa" and we'll get back to you ASAP!
Best,
Sophia