Hubble Contacts Review - Is This Brand Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Jul 1, 2020

Hubble is a direct-to-consumer contact company that claims to make it easier than ever to ensure you always have high-quality contact lenses on hand at an affordable price.

Established in 2016, the company claims that it's working to break the monopoly on US contact manufacturers by offering customers cost-effective alternatives that are delivered straight to your home. Since its start, Hubble claims to have sold more than $20 million in contact lens subscriptions and continues to expand each year.

Should you also consider switching over your eye care needs to this online brand? In the following analysis, we’ll look closer at Hubble’s business model, contact lens quality, and company reputation to help you decide.

Pros
  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles
Cons
  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

How It Works

When you first navigate to the Hubble website, you’ll first choose whether you want Hubble-brand contacts or a different type.

Hubble Brand Contacts

You can start the signup process for receiving Hubble Contacts by taking the company’s online quiz. It asks for information about whether you usually need a mirror for putting on contacts, whether you sleep in your contacts, how long you have been wearing them, and whether you deal with dry eye issues.

All quiz answers seem to lead to the same outcome—a recommendation you purchase Hubble-brand contacts.

After sharing this information, you’ll receive an offer for an initial box containing two weeks of contacts for $1. If you accept this offer, you are committing to pay for 30 pairs of daily contact lenses on a subscription basis for $36 plus $3 shipping every four weeks.

You’ll need to share your prescription information for each eye and share your doctor’s contact. The fine print states that submitting your order means that you commit to having Hubble Contacts verify your prescription with your doctor both at payment and again if it expires.

According to the Federal Trade Commission’s rules for contact lenses, sellers like Hubble must give doctors at least eight business hours to respond to a prescription authorization request before they can act on it. If Hubble doesn’t receive a response, the company is then free to fulfill the prescription anyways.

Other Brand Contacts

It’s also possible to purchase other contact brands like Acuvue, Biotrue, or Biofinity through Hubble Contact’s partner site, ContactsCart. Your initial order will be 20% off, and it’s possible to sign up for auto-ship programs of varying frequencies.

You can cancel these subscriptions at any time through your online account. All orders also qualify for a 30-day refund policy, so long as you return the contacts unopened.

Contact help@contactscart.com for any further help with ordering or your account setup.

Looking Closer at Hubble Brand Contacts

The lenses are made by Hubble’s manufacturing partner, a Taiwanese-based contact lens supplier called St. Shine.

These lenses are purportedly made from high-grade methafilcon A with a 55% water content that offers UV protection, clear vision, easy insertion, and a thin edge that stays comfortable all day long.

This was once a common material for daily contact lenses, but it’s fallen out of favor as better material options have reached the market. The main problem with methafilcon A seems to be that it’s not as permeable as other materials, which means that it affects how much oxygen can get into your cornea.

Dr. Yuna Rapoport, an ophthalmologist and founder and director of Manhattan Eye, shared her concerns about contacts made with this material.

“It was noted early on that methafilcon A caused corneal hypoxia, or lack of oxygen to the cornea,” she told us. “There is a marker, Dk, that represents the amount of oxygen a certain contact lens lets through to the cornea. You want the Dk to be as high as possible, and most contact lenses these days are at least 50. Hubble contacts have a Dk of 18, and this is related to the methafilcon.”

Over time, this can lead to oxygen deprivation for your eye, which can trigger serious problems like swelling, irritation, and even permanent damage. Today, few contacts are still made from this material, and it’s unlikely your optometrist will recommend a product that contains it.

Another negative factor is that all Hubble contacts are one-size-fits-all. The brand doesn’t offer options based on different eye shapes or styles, which means they aren’t likely to work for everyone, despite what your quiz results may indicate.

Subscription Management and Fine Print

All trial offers of Hubble Contacts will automatically enroll you in a monthly subscription program. Sixteen days after you place your first order, the company will charge you and send you a new supply of contacts, and then again every 28 days.

You can pause or cancel your subscription at any time by calling the company at (844) 334-1640 on weekdays between 9 am-5 pm EST.

Hubble Contacts terms and conditions state that the company doesn’t accept returns. If, however, you are not satisfied with your order due to quality issues, you can reach out to the company at help@hubblecontacts.com or through the previously mentioned phone number to request a replacement pack.

Analysis of Customer Reviews

Here at HighYa, we have over 1,300 verified customer reviews from people who have tried Hubble Contacts. These reviews average 4.1 stars, and an impressive 81% of users say they would recommend the product to a friend. Here’s a deeper dive into what these reviewers are actually saying.

Common Compliments:

  • Great initial signup deals
  • Affordable, easy to use
  • Very comfortable compared to standard contacts

Common Complaints:

  • Some users didn’t expect to be enrolled in an auto-ship program
  • Made some user’s eyes sting, dried out partway through the day
  • Difficult to cancel the auto-ship subscription
  • Some customer service complaints

There are numerous blog reviews of Hubble Contacts that dive into some of the problems that customers have with the brand. For example, Hollis Johnson reported in Business Insider that many eye doctors shared that they never received the prescription requests from Hubble the brand claims it sent out.

Likewise, Alison Griswold wrote in a review for Quartz that she succeeded in getting Hubble to ship her prescription-strength contacts even after creating a made-up eye doctor.

Alternatives to Hubble Contact

If the idea of getting your contacts online is appealing to you, there are other options in addition to Hubble Contacts. The following chart highlights some of the differences between some key players in the industry:

Hubble Contacts Lens.com 1-800-Contacts Lens Direct
Lens Type 1-day lens Two dozen+ brands of contact lens, variety of styles and usage instructions Two dozen+ brands of contact lens, variety of styles and usage instructions 19 contact lens brands, each offering a variety of styles
Pricing for Daily Lenses $36 plus $3 shipping for 30 pairs Pricing varies based on brand and how many boxes you order at once (no subscription option). 1-Day Acuvue Moist 30pk: $30.99/mo. Pricing varies based on the brand. Save 5% on every order with a subscription. 1-Day Acuvue Moist 30pk: $35.09/box. Pricing varies by brand. Save 20% on some orders by signing up for a subscription. 1 Day Acuvue Moist 30pk: $32.39/box ($25.91 with subscription).
Details Methafilcon-A, 55% water content 42% Polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content
Refund Process No refunds, the company will replace inferior products Contacts can be returned for a full refund if in original, unopened packaging Free exchange process for different lenses, unused lenses can be returned for full refund Orders can be returned within 120 days of shipment so long as they are in original packaging

Hubble Contacts stands out from these other three companies because it primarily sells its own brand of contacts. With the others, the chances are good that you can find your preferred brand without a problem.

Each company also offers slightly different pricing structures as well. With Hubble Lens, you’ll pay a flat rate per month and receive the same lenses like everyone else. Lens.com allows you to receive a bulk discount for larger orders, and Lens Direct and 1-800-Contacts let you save with an auto-ship plan.

1-800-Contacts and Lens direct do offer refunds on your contacts, while Hubble doesn't.

Another factor is that each Hubble Contacts alternative seems to have a clear advantage in regards to material.

For example, the daily Acuvue Moist lenses are made with 42% etafilcon A, a substance that has a Dk rating around 25–28, which is higher than Hubble’s estimated 18 (though still lower than the 50 Dr. Rapoport recommended for optimal oxygen permeability).

The Bottom Line

Hubble Contacts have a sleek advertising campaign and an appealing price tag, but the evidence is mixed on whether this is a contact lens brand worth subscribing to.

Lack of product options, no return policy, and inferior materials in the lenses all make us shy away from suggesting this company.

“I do not recommend Hubble contacts because of lower quality material,” concludes Dr. Rapoport. “I would recommend Acuvue, Johnson & Johnson, or performing LASIK and not wearing contacts altogether.”

If you like the convenience that Hubble Contacts claims to offer, we think that there are other ways to have contacts shipped directly to you that might lead to a better long-term outcome. Talk with your eye doctor and explore the options available on the other sites mentioned before deciding which brand and style of contact makes the most sense for you.

But if these lenses do work for you, then you’ll benefit from cost savings compared to most other brands.


Customer Reviews

Start your review of Hubble Contacts:
  • 1374 Customer Reviews
  • 80% Recommend This Brand
4.1 out of 5
5 star: 67% 4 star: 12% 3 star: 2% 2 star: 3% 1 star: 14%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • This is a scam

    • By Dina H.,
    • Boston, MA,
    • Jun 13, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    This is a subscription service that you cannot cancel without being charged. I tried. The contacts are too thick to be wearable. They don't accept returns and they will charge you immediately, even if you contact them to cancel. This company is bad news and the products will damage your eyes.

    Pros and Cons:

    • No “pros” were specified in this review
    • Will damage your eyes
    • Will charge you for product you cannot use
    • Horrible customer service; will make it very hard for you to cancel

    Bottom Line: No, I would not recommend this to a friend


  • Easy and always on time

    • By J M.,
    • Stowe, VT,
    • May 21, 2020
    • Verified Reviewer
    Overall Experience:

    The contacts are great. I have never had any issues and they are comparable to name brand contacts. They always ship on time and I never have to worry about running out of contacts. The price is right too.

    Bottom Line: Yes, I would recommend this to a friend

    • May 25, 2020

      Company Response from Hubble Contacts

      Hi, J,

      Thank you so much for your awesome review! I'm glad to hear that you're enjoying our affordable prices and the subscription delivery system is working out so well for you. Happy to have you in the Hubble family :)

      Best,

      Sophia


  • Updated review

    Update

    • By Michael M.,
    • Chino Hills, CA,
    • May 8, 2020
    • Verified Reviewer
    Overall Experience:

    Nice personal relations Hubble Contacts. Your company loves to sing the praises of your fine print. At this point, if Hubble Contacts still thinks they have kind regards from my mouth they have another review coming. Everyone I know will hear my story.

    Bottom Line: No, I would not recommend this to a friend

    • Previous review
    • May 4, 2020

    Be sure to cancel the monthly auto pay before they charge you $39 per eye a month

    I felt like I got a deal for 30 days of disposable contacts for a dollar when I was buying them. However, it took them more than 15 days to get to me. Their comfort wasn't that great. I certainly wouldn't recommend them for their comfort. Furthermore, they do not offer a refund if the auto-pay goes through. Be sure to know when your day is otherwise you will be charged $39 per eye for disposable contacts.

    • May 6, 2020

      Company Response from Hubble Contacts

      Hi, Michael,

      Thank you for taking the time to write your review. I’m sorry to hear that these lenses were not comfortable for you and the subscription charge came as a surprise to you. We try to make it clear that your first paid order is shipped out 16 days after you place the initial free order during the ordering process. You are able to view and edit your delivery schedule by logging into your Hubble account. You are able to view and edit your delivery schedule by logging into your Hubble account.

      I can see that you've already canceled your subscription on April 30th. Rest assured, there will be no more transactions or charges that will be made on this account moving forward. If there’s anything else I can do for you today, please let me know by sending an email to help@hubblecontacts.com with the subject line "ATTN: Highya". I’m here to help.

      Best,

      Sophia

    (read moreread less...)

  • Could be better

    • By Teryn S.,
    • Largo, FL,
    • May 4, 2020
    • Verified Reviewer
    Overall Experience:

    I am a first-time contact user. Figured I would give Hubble a try. My eyes tend to sting after I put them in, and my eyes are usually goopy and gross if I sleep in them. They are nowhere near what I excepted.

    And another con is that I have to call in to cancel my "subscription" when I should just be able to push a button. I don't have the time to sit on hold all day to cancel a $39.00 monthly charge for contacts I can't even use.

    Bottom Line: No, I would not recommend this to a friend

    • May 6, 2020

      Company Response from Hubble Contacts

      Hi, Teryn,

      Thank you for taking the time to write this review and share your experience. I’m sorry to hear that you are dissatisfied with our lenses and unhappy with our cancellation policy. Please be reminded that contact lenses must not be worn when sleeping.

      I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.

      Best,

      Sophia


  • Good product

    • By Alejandra C.,
    • California,
    • Apr 24, 2020
    • Verified Reviewer
    Overall Experience:

    I first ordered Hubble Contacts because a friend recommended it to me. I did the 15-day $1 trial and right after a couple of days I signed up for a monthly prescription. I can't leave a 5-star review because to be honest I have not tried any other contacts so I can't compare, but I'm happy with these now.

    Bottom Line: Yes, I would recommend this to a friend

    • Apr 29, 2020

      Company Response from Hubble Contacts

      Hi, Alejandra,

      Thanks for taking the time to write a review! It's wonderful to hear that you're happy with our lenses. So glad to have you on board! :)

      Best,

      Sophia


  • I love wearing Hubble Contacts

    • By Carrie M.,
    • San Luis Obispo, CA,
    • Apr 22, 2020
    • Verified Reviewer
    Overall Experience:

    I love wearing Hubble Contacts. Hubble Contacts aren't only affordable but Hubble Contacts fit so much better than the brand name contacts that I used to wear. Since wearing Hubble Contacts, I don't ever see myself wearing any other contacts. I would recommend Hubble Contacts to my family and friends.

    Bottom Line: Yes, I would recommend this to a friend

    • Apr 29, 2020

      Company Response from Hubble Contacts

      Hi, Carrie,

      Thanks for the lovely review and recommendations! So glad you're loving the lenses and affordable prices. Happy to have you in the Hubble family :)

      Best,

      Sophia


  • I purchased the contacts and told a few friends about the $1 offer.

    • By Charity W.,
    • Virginia,
    • Apr 7, 2020
    • Verified Reviewer
    Overall Experience:

    We all received the boxes. I still received the contacts monthly at regular price. A few months later I saw the $1 offer and ordered via another email. They said they could not verify.

    Poor customer service guy was rude and wouldn't explain why they never verified the first time. My friends didn't have prescriptions either. It sucks you have to call to cancel subscription. Should be able to via website so we have evidence we canceled.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 14, 2020

      Company Response from Hubble Contacts

      Hi Charity,

      Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our team and dissatisfied with our cancellation process. We verify 100% of orders that come in. I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.

      Best,

      Sophia


  • Charged before finishing trial

    • By Dan B.,
    • Denver, CO,
    • Mar 31, 2020
    • Verified Reviewer
    Overall Experience:

    Tried Hubble Contacts and was charged for subscription 16 days after order when they gave me 15 pairs of contacts. They do not allow time for shipping of the contacts and enough days to use the contacts. I did not have time to use the full trial before I was charged. Called customer service and they said they could not do anything. Feel like I was forced to purchase something I do not want.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 31, 2020

      Company Response from Hubble Contacts

      Hi, Dan,

      Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. Please make sure to call our cancellation line at 1-844-334-1640‬ between 9 AM and 5 PM EST, Monday through Friday, or 1PM to 5PM EST, Saturdays excluding federal holidays. Thank you!

      Best,

      Sophia


  • Great price

    • By Abigail Y.,
    • Summerville, SC,
    • Mar 23, 2020
    • Verified Reviewer
    Overall Experience:

    Love that I don’t have to remember to reorder every month, they are right on time! I like the automatic payment method and it truly is worry-free. I would recommend these contacts to everyone.

    Bottom Line: Yes, I would recommend this to a friend

    • Mar 25, 2020

      Company Response from Hubble Contacts

      Hi, Abigail,

      Thank you for your lovely review! I'm so happy to hear that you're loving the Hubble Contacts service and that the subscription is working out perfectly for you! It's great to have you in the Hubble family :)

      Best,

      Sophia


  • Can't cancel when I wanted to

    • By Shailey G.,
    • Bedfordshire, England,
    • Mar 21, 2020
    • Verified Reviewer
    Overall Experience:

    I have tried to cancel on more than one occasion because I don't need any more contacts. Very difficult to do so. I would have appreciated more help from the customer service team. Would not recommend to friends as I have not found the service to be very good with half of the last order of contact lenses also being split and unusable.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 25, 2020

      Company Response from Hubble Contacts

      Hi, Shailey,

      Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I've sent you a private message to help you resolve this! Thank you!

      Best,

      Sophia


  • Upset customer

    • By Jennifer R.,
    • Liverpool, England,
    • Mar 21, 2020
    • Verified Reviewer
    Overall Experience:

    I had a Hubble subscription for a relatively long time, I tried to change my prescription and was met with an email. I expressed I didn’t understand so I sent a copy of the script in but then to receive a rude unsatisfactory email response. I gave up and canceled, taking my business elsewhere.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 25, 2020

      Company Response from Hubble Contacts

      Hi, Jennifer,

      Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates. I'd like to find out more about what happened. I've reached out privately so we can discuss your account details from there. Thank you!

      Best,

      Sophia


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