Hubble Contacts Review - Is This Brand Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Jul 1, 2020

Hubble is a direct-to-consumer contact company that claims to make it easier than ever to ensure you always have high-quality contact lenses on hand at an affordable price.

Established in 2016, the company claims that it's working to break the monopoly on US contact manufacturers by offering customers cost-effective alternatives that are delivered straight to your home. Since its start, Hubble claims to have sold more than $20 million in contact lens subscriptions and continues to expand each year.

Should you also consider switching over your eye care needs to this online brand? In the following analysis, we’ll look closer at Hubble’s business model, contact lens quality, and company reputation to help you decide.

Pros
  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles
Cons
  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

How It Works

When you first navigate to the Hubble website, you’ll first choose whether you want Hubble-brand contacts or a different type.

Hubble Brand Contacts

You can start the signup process for receiving Hubble Contacts by taking the company’s online quiz. It asks for information about whether you usually need a mirror for putting on contacts, whether you sleep in your contacts, how long you have been wearing them, and whether you deal with dry eye issues.

All quiz answers seem to lead to the same outcome—a recommendation you purchase Hubble-brand contacts.

After sharing this information, you’ll receive an offer for an initial box containing two weeks of contacts for $1. If you accept this offer, you are committing to pay for 30 pairs of daily contact lenses on a subscription basis for $36 plus $3 shipping every four weeks.

You’ll need to share your prescription information for each eye and share your doctor’s contact. The fine print states that submitting your order means that you commit to having Hubble Contacts verify your prescription with your doctor both at payment and again if it expires.

According to the Federal Trade Commission’s rules for contact lenses, sellers like Hubble must give doctors at least eight business hours to respond to a prescription authorization request before they can act on it. If Hubble doesn’t receive a response, the company is then free to fulfill the prescription anyways.

Other Brand Contacts

It’s also possible to purchase other contact brands like Acuvue, Biotrue, or Biofinity through Hubble Contact’s partner site, ContactsCart. Your initial order will be 20% off, and it’s possible to sign up for auto-ship programs of varying frequencies.

You can cancel these subscriptions at any time through your online account. All orders also qualify for a 30-day refund policy, so long as you return the contacts unopened.

Contact help@contactscart.com for any further help with ordering or your account setup.

Looking Closer at Hubble Brand Contacts

The lenses are made by Hubble’s manufacturing partner, a Taiwanese-based contact lens supplier called St. Shine.

These lenses are purportedly made from high-grade methafilcon A with a 55% water content that offers UV protection, clear vision, easy insertion, and a thin edge that stays comfortable all day long.

This was once a common material for daily contact lenses, but it’s fallen out of favor as better material options have reached the market. The main problem with methafilcon A seems to be that it’s not as permeable as other materials, which means that it affects how much oxygen can get into your cornea.

Dr. Yuna Rapoport, an ophthalmologist and founder and director of Manhattan Eye, shared her concerns about contacts made with this material.

“It was noted early on that methafilcon A caused corneal hypoxia, or lack of oxygen to the cornea,” she told us. “There is a marker, Dk, that represents the amount of oxygen a certain contact lens lets through to the cornea. You want the Dk to be as high as possible, and most contact lenses these days are at least 50. Hubble contacts have a Dk of 18, and this is related to the methafilcon.”

Over time, this can lead to oxygen deprivation for your eye, which can trigger serious problems like swelling, irritation, and even permanent damage. Today, few contacts are still made from this material, and it’s unlikely your optometrist will recommend a product that contains it.

Another negative factor is that all Hubble contacts are one-size-fits-all. The brand doesn’t offer options based on different eye shapes or styles, which means they aren’t likely to work for everyone, despite what your quiz results may indicate.

Subscription Management and Fine Print

All trial offers of Hubble Contacts will automatically enroll you in a monthly subscription program. Sixteen days after you place your first order, the company will charge you and send you a new supply of contacts, and then again every 28 days.

You can pause or cancel your subscription at any time by calling the company at (844) 334-1640 on weekdays between 9 am-5 pm EST.

Hubble Contacts terms and conditions state that the company doesn’t accept returns. If, however, you are not satisfied with your order due to quality issues, you can reach out to the company at help@hubblecontacts.com or through the previously mentioned phone number to request a replacement pack.

Analysis of Customer Reviews

Here at HighYa, we have over 1,300 verified customer reviews from people who have tried Hubble Contacts. These reviews average 4.1 stars, and an impressive 81% of users say they would recommend the product to a friend. Here’s a deeper dive into what these reviewers are actually saying.

Common Compliments:

  • Great initial signup deals
  • Affordable, easy to use
  • Very comfortable compared to standard contacts

Common Complaints:

  • Some users didn’t expect to be enrolled in an auto-ship program
  • Made some user’s eyes sting, dried out partway through the day
  • Difficult to cancel the auto-ship subscription
  • Some customer service complaints

There are numerous blog reviews of Hubble Contacts that dive into some of the problems that customers have with the brand. For example, Hollis Johnson reported in Business Insider that many eye doctors shared that they never received the prescription requests from Hubble the brand claims it sent out.

Likewise, Alison Griswold wrote in a review for Quartz that she succeeded in getting Hubble to ship her prescription-strength contacts even after creating a made-up eye doctor.

Alternatives to Hubble Contact

If the idea of getting your contacts online is appealing to you, there are other options in addition to Hubble Contacts. The following chart highlights some of the differences between some key players in the industry:

Hubble Contacts Lens.com 1-800-Contacts Lens Direct
Lens Type 1-day lens Two dozen+ brands of contact lens, variety of styles and usage instructions Two dozen+ brands of contact lens, variety of styles and usage instructions 19 contact lens brands, each offering a variety of styles
Pricing for Daily Lenses $36 plus $3 shipping for 30 pairs Pricing varies based on brand and how many boxes you order at once (no subscription option). 1-Day Acuvue Moist 30pk: $30.99/mo. Pricing varies based on the brand. Save 5% on every order with a subscription. 1-Day Acuvue Moist 30pk: $35.09/box. Pricing varies by brand. Save 20% on some orders by signing up for a subscription. 1 Day Acuvue Moist 30pk: $32.39/box ($25.91 with subscription).
Details Methafilcon-A, 55% water content 42% Polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content
Refund Process No refunds, the company will replace inferior products Contacts can be returned for a full refund if in original, unopened packaging Free exchange process for different lenses, unused lenses can be returned for full refund Orders can be returned within 120 days of shipment so long as they are in original packaging

Hubble Contacts stands out from these other three companies because it primarily sells its own brand of contacts. With the others, the chances are good that you can find your preferred brand without a problem.

Each company also offers slightly different pricing structures as well. With Hubble Lens, you’ll pay a flat rate per month and receive the same lenses like everyone else. Lens.com allows you to receive a bulk discount for larger orders, and Lens Direct and 1-800-Contacts let you save with an auto-ship plan.

1-800-Contacts and Lens direct do offer refunds on your contacts, while Hubble doesn't.

Another factor is that each Hubble Contacts alternative seems to have a clear advantage in regards to material.

For example, the daily Acuvue Moist lenses are made with 42% etafilcon A, a substance that has a Dk rating around 25–28, which is higher than Hubble’s estimated 18 (though still lower than the 50 Dr. Rapoport recommended for optimal oxygen permeability).

The Bottom Line

Hubble Contacts have a sleek advertising campaign and an appealing price tag, but the evidence is mixed on whether this is a contact lens brand worth subscribing to.

Lack of product options, no return policy, and inferior materials in the lenses all make us shy away from suggesting this company.

“I do not recommend Hubble contacts because of lower quality material,” concludes Dr. Rapoport. “I would recommend Acuvue, Johnson & Johnson, or performing LASIK and not wearing contacts altogether.”

If you like the convenience that Hubble Contacts claims to offer, we think that there are other ways to have contacts shipped directly to you that might lead to a better long-term outcome. Talk with your eye doctor and explore the options available on the other sites mentioned before deciding which brand and style of contact makes the most sense for you.

But if these lenses do work for you, then you’ll benefit from cost savings compared to most other brands.


Customer Reviews

Start your review of Hubble Contacts:
  • 1392 Customer Reviews
  • 80% Recommend This Brand
4.1 out of 5
5 star: 66% 4 star: 12% 3 star: 2% 2 star: 3% 1 star: 14%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Wishing I could cancel, but no one ever answers!

    • By Cyndi G.,
    • Newberg, OR,
    • Sep 23, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    I’ve tried countless times to cancel my subscription and cannot ever get anyone to answer the phone! A customer sits in complete silence for a very long time to have no one greeting them on the other end. Month after month, the $39 comes out, and I call and get nothing. Finally, my bank was gracious enough to block any future charges from you. The contacts are “ok” - my Acuvue Oasis are what I’m so excited to return to!

    Pros and Cons:

    • Initially, the delivery during COVID
    • No customer service

    Bottom Line: No, I would not recommend this to a friend


  • Customer service sucks

    • By Sarah C.,
    • Forked River, NJ,
    • Sep 16, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    Spoke to several customer representatives that refuse to help me with questions and answers to technical issues. They were rude and unhelpful. I like the contacts themselves, but do not like how their customer service representatives speak to people so I'm unsure if I'll ever use this brand again.

    Pros and Cons:

    • Contacts feel comfortable
    • Customer service
    • Lack of assistance
    • Not helpful

    Bottom Line: No, I would not recommend this to a friend

    • Sep 17, 2020

      Company Response from Hubble Contacts

      Hi, Sarah,

      Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates. I would like the opportunity to investigate your feedback further. I sent a PM here in HighYa to further assist you.

      Best,

      Sophia


  • These contacts are terrible. They pop out of my eyeballs and are so dry.

    • By Giorgia L.,
    • Toronto, Ontario, Canada,
    • Aug 24, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    Awful contacts. Divina O. didn’t take my reviews seriously and just told me that Hubble isn’t for everyone. Product is flawed and customer service is not existent.

    Pros and Cons:

    • No “pros” were specified in this review
    • Eyes burn
    • Dry
    • Randomly fall out of the eye

    Bottom Line: No, I would not recommend this to a friend

    • Sep 9, 2020

      Company Response from Hubble Contacts

      Hi, Giorgia,

      So sorry to hear that the lenses are not satisfactory and to have a hard time contacting our team. But no worries, I reached out to you via private message for your information details to assist you with your concern. Thank you!

      Best,

      Sophia


  • Please cancel

    • By Jessica H.,
    • Campbell, NY,
    • Aug 22, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    Cancel my subscription, please. I've tried constantly to cancel my subscription, please.

    Pros and Cons:

    • Convenient
    • Been wanting to cancel and no one has canceled, I've tried to contact people and no one responds

    Bottom Line: Yes, I would recommend this to a friend

    • Sep 9, 2020

      Company Response from Hubble Contacts

      Hi, Jessica,

      Thank you for reaching out to us with this concern. I’m sorry to hear that you have had some trouble cancelling your subscription. I just sent you a private message about this so we can get it sorted.

      Best,

      Sophia


  • Loving the contacts

    • By Tammy B.,
    • Dalton, GA,
    • Aug 8, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    Although I do love the contacts I have been having some issues with the last few orders I have received, meaning I have had to use 3 contacts, sometimes 4, in the morning because some of the contacts don't feel right, they feel like they are poking my eyes, so I have to remove them and replace them with another one. So I have been wasting quite a few of them recently in the last few boxes I have received.

    Pros and Cons:

    • They were easy to use
    • Like that they recycled the box
    • Inexpensive
    • I'm seeing more defects than usual
    • Not made in the USA

    Bottom Line: Yes, I would recommend this to a friend

    • Sep 9, 2020

      Company Response from Hubble Contacts

      Hi, Tammy,

      Thank you for taking the time to leave this review. I'm sorry about your experience with the contact lenses. We reached out to you via private message to find out more about what happened so that we can make this right. Thank you for your patience!

      Best,

      Sophia


  • Love the contacts

    • By Debbie P.,
    • Armstrong, British Columbia, Canada,
    • Aug 8, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    Haven't had any problems. At one point I needed to cancel a shipment and it was re-shipped when we agreed on the date.

    Very happy with Hubble!

    Pros and Cons:

    • Price
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend

    • Sep 2, 2020

      Company Response from Hubble Contacts

      Hi, Debbie,

      Thank you for taking the time to leave this review. So glad that you were happy and you haven't had any problem with us. If in case that you want to get back us and you need some assistance just feel free to contact our team at help@hubblecontacts.com and they'll be happy to assist you. Thank you and stay safe!

      Best,

      Sophia


  • I go through a lot

    • By Brandy H.,
    • Vancouver, British Columbia, Canada,
    • Aug 7, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    Contacts are great, when they work. I find every day when I put a set in I often have to replace one completely because it’s scratchy, won’t sit right, I try both sides of the contact in case I have accidentally flipped it around. But no, at least 4 out of 7 days I have to throw away one (sometimes both) completely and put in a new one.

    Pros and Cons:

    • Price
    • Convenience
    • Not consistent

    Bottom Line: No, I would not recommend this to a friend

    • Sep 2, 2020

      Company Response from Hubble Contacts

      Hi, Brandy,

      Thank you so much for sharing your experience! I'm sorry about your experience with some of the contact lenses. We reached out to you via private message for more information.

      Best,

      Sophia


  • Great customer service!

    • By Jennifer P.,
    • Eden Prairie, MN,
    • Aug 7, 2020
    • Verified Reviewer
    • Length of Use: 6–12 months
    Overall Experience:

    This was the easiest thing I’ve ever done. Easy to sign up, easy to get, easy to pause service since I use "less than" recommended. So nice and helpful. I’m definitely sticking with Hubble!

    Pros and Cons:

    • Fast
    • Convenient
    • Easy
    • No astigmatism contacts

    Bottom Line: Yes, I would recommend this to a friend

    • Sep 2, 2020

      Company Response from Hubble Contacts

      Hi, Jennifer,

      Thanks for your lovely review and for sticking with us!! We're so happy to hear you're enjoying our subscription model and the options on modifying and skipping your shipments. Happy to have you in the Hubble family :)

      Best,

      Sophia


  • I have not received my contacts in 2 months

    • By Michelle C.,
    • Naples, FL,
    • Aug 6, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    I have NOT received my contacts in two months. Customer service is only available via email. I continue to be billed and I have verified my change of address and still cannot get this issue resolved! Waiting to hear back from someone via email is frustrating.

    Pros and Cons:

    • It was convenient when they actually come in the mail
    • Continuous shipping problems
    • Customer service is only available via email
    • Several emails and still no resolution to my problem
    • Unable to track packages accurately
    • Unable to speak to a live person to resolve my issue
    • I continue to be billed even though I have not received my contacts
    • Several times my contacts arrived late
    • Unable to overlap shipments to avoid running out of contacts
    • Customer service
    • Items late or lost in shipping should be sent rush or express mail

    Bottom Line: No, I would not recommend this to a friend

    • Sep 2, 2020

      Company Response from Hubble Contacts

      Hi, Michelle,

      Thank you for taking the time to leave this review. So sorry to hear you have been experiencing delays or you never received your order. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!

      Best,

      Sophia


  • Very comfortable

    • By Abel S.,
    • Toronto, Ontario, Canada,
    • Jul 30, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I started using Hubble Contacts because it was just more convenient for me. I can order what I need, instead of having to get a year's supply all at once. I will say they are a bit more costly than other options if using 365 days out of the year. I don't wear contacts every day so this isn't such a big deal for me. But something to consider if you're on a budget.

    I find the contacts to be very comfortable. A lot of daily lenses are incredibly thin, and I've actually had some other brands rip in half while in my eye or while trying to remove. These are the same thickness as reusable lenses, making them very comfortable and I haven't had any of them rip or tear while using. My eyes don't dry out while using these either. These are honestly the most comfortable lenses I've ever used, and I've been wearing contacts since 1995. I've tried a lot of brands, nothing else compares in my opinion.

    Aside from the actual contacts, the customer service has been really great as well. My package got lost in the mail a few months ago, and they did not hesitate to resend it, free of charge, as quickly as possible.

    I really love how easy the website is to use, and it's very easy to tell when you'll be getting your next order. If you need to cancel or pause a subscription, you can just do it on the website. They don't make it complicated or make you call them to do it. You're able to set the exact date you want the charge to occur and they are very quick with shipping.

    I really can't say enough great things about this company. Overall, I would absolutely recommend these contacts. I don't think I'll use any other brand again.

    Pros and Cons:

    • Comfortable
    • Thickness of contacts
    • Website ease of use
    • Customer service
    • Packaging
    • Fast shipping time
    • Cost is a little high

    Bottom Line: Yes, I would recommend this to a friend

    • Aug 28, 2020

      Company Response from Hubble Contacts

      Hi, Abel,

      Thank you so much for taking the time to leave us this amazing review and recommendation. So happy to hear that you have a great Hubble experience from our lenses, website, shipping down to our team which has been helpful along the way! Happy to have you in the Hubble family. :)

      Best,

      Sophia


  • Love the convenience

    • By Michael F.,
    • Bronx, NY,
    • Jul 29, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    My wife and I use Hubble all the time. They deliver on time and consistently. Customer service is excellent as well. I highly recommend their product.

    Pros and Cons:

    • Comfort
    • Price
    • Delivery
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend

    • Aug 28, 2020

      Company Response from Hubble Contacts

      Hi, Michael,

      Thanks for the lovely review and recommendations! We are happy to hear that you're loving the Hubble experience both on our delivery and that our team has been helpful along the way! We appreciate your positive feedback, thank you!

      Best,

      Sophia


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