Hubble Contacts Review - Is This Brand Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Jul 1, 2020

Hubble is a direct-to-consumer contact company that claims to make it easier than ever to ensure you always have high-quality contact lenses on hand at an affordable price.

Established in 2016, the company claims that it's working to break the monopoly on US contact manufacturers by offering customers cost-effective alternatives that are delivered straight to your home. Since its start, Hubble claims to have sold more than $20 million in contact lens subscriptions and continues to expand each year.

Should you also consider switching over your eye care needs to this online brand? In the following analysis, we’ll look closer at Hubble’s business model, contact lens quality, and company reputation to help you decide.

Pros
  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles
Cons
  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

How It Works

When you first navigate to the Hubble website, you’ll first choose whether you want Hubble-brand contacts or a different type.

Hubble Brand Contacts

You can start the signup process for receiving Hubble Contacts by taking the company’s online quiz. It asks for information about whether you usually need a mirror for putting on contacts, whether you sleep in your contacts, how long you have been wearing them, and whether you deal with dry eye issues.

All quiz answers seem to lead to the same outcome—a recommendation you purchase Hubble-brand contacts.

After sharing this information, you’ll receive an offer for an initial box containing two weeks of contacts for $1. If you accept this offer, you are committing to pay for 30 pairs of daily contact lenses on a subscription basis for $36 plus $3 shipping every four weeks.

You’ll need to share your prescription information for each eye and share your doctor’s contact. The fine print states that submitting your order means that you commit to having Hubble Contacts verify your prescription with your doctor both at payment and again if it expires.

According to the Federal Trade Commission’s rules for contact lenses, sellers like Hubble must give doctors at least eight business hours to respond to a prescription authorization request before they can act on it. If Hubble doesn’t receive a response, the company is then free to fulfill the prescription anyways.

Other Brand Contacts

It’s also possible to purchase other contact brands like Acuvue, Biotrue, or Biofinity through Hubble Contact’s partner site, ContactsCart. Your initial order will be 20% off, and it’s possible to sign up for auto-ship programs of varying frequencies.

You can cancel these subscriptions at any time through your online account. All orders also qualify for a 30-day refund policy, so long as you return the contacts unopened.

Contact help@contactscart.com for any further help with ordering or your account setup.

Looking Closer at Hubble Brand Contacts

The lenses are made by Hubble’s manufacturing partner, a Taiwanese-based contact lens supplier called St. Shine.

These lenses are purportedly made from high-grade methafilcon A with a 55% water content that offers UV protection, clear vision, easy insertion, and a thin edge that stays comfortable all day long.

This was once a common material for daily contact lenses, but it’s fallen out of favor as better material options have reached the market. The main problem with methafilcon A seems to be that it’s not as permeable as other materials, which means that it affects how much oxygen can get into your cornea.

Dr. Yuna Rapoport, an ophthalmologist and founder and director of Manhattan Eye, shared her concerns about contacts made with this material.

“It was noted early on that methafilcon A caused corneal hypoxia, or lack of oxygen to the cornea,” she told us. “There is a marker, Dk, that represents the amount of oxygen a certain contact lens lets through to the cornea. You want the Dk to be as high as possible, and most contact lenses these days are at least 50. Hubble contacts have a Dk of 18, and this is related to the methafilcon.”

Over time, this can lead to oxygen deprivation for your eye, which can trigger serious problems like swelling, irritation, and even permanent damage. Today, few contacts are still made from this material, and it’s unlikely your optometrist will recommend a product that contains it.

Another negative factor is that all Hubble contacts are one-size-fits-all. The brand doesn’t offer options based on different eye shapes or styles, which means they aren’t likely to work for everyone, despite what your quiz results may indicate.

Subscription Management and Fine Print

All trial offers of Hubble Contacts will automatically enroll you in a monthly subscription program. Sixteen days after you place your first order, the company will charge you and send you a new supply of contacts, and then again every 28 days.

You can pause or cancel your subscription at any time by calling the company at (844) 334-1640 on weekdays between 9 am-5 pm EST.

Hubble Contacts terms and conditions state that the company doesn’t accept returns. If, however, you are not satisfied with your order due to quality issues, you can reach out to the company at help@hubblecontacts.com or through the previously mentioned phone number to request a replacement pack.

Analysis of Customer Reviews

Here at HighYa, we have over 1,300 verified customer reviews from people who have tried Hubble Contacts. These reviews average 4.1 stars, and an impressive 81% of users say they would recommend the product to a friend. Here’s a deeper dive into what these reviewers are actually saying.

Common Compliments:

  • Great initial signup deals
  • Affordable, easy to use
  • Very comfortable compared to standard contacts

Common Complaints:

  • Some users didn’t expect to be enrolled in an auto-ship program
  • Made some user’s eyes sting, dried out partway through the day
  • Difficult to cancel the auto-ship subscription
  • Some customer service complaints

There are numerous blog reviews of Hubble Contacts that dive into some of the problems that customers have with the brand. For example, Hollis Johnson reported in Business Insider that many eye doctors shared that they never received the prescription requests from Hubble the brand claims it sent out.

Likewise, Alison Griswold wrote in a review for Quartz that she succeeded in getting Hubble to ship her prescription-strength contacts even after creating a made-up eye doctor.

Alternatives to Hubble Contact

If the idea of getting your contacts online is appealing to you, there are other options in addition to Hubble Contacts. The following chart highlights some of the differences between some key players in the industry:

Hubble Contacts Lens.com 1-800-Contacts Lens Direct
Lens Type 1-day lens Two dozen+ brands of contact lens, variety of styles and usage instructions Two dozen+ brands of contact lens, variety of styles and usage instructions 19 contact lens brands, each offering a variety of styles
Pricing for Daily Lenses $36 plus $3 shipping for 30 pairs Pricing varies based on brand and how many boxes you order at once (no subscription option). 1-Day Acuvue Moist 30pk: $30.99/mo. Pricing varies based on the brand. Save 5% on every order with a subscription. 1-Day Acuvue Moist 30pk: $35.09/box. Pricing varies by brand. Save 20% on some orders by signing up for a subscription. 1 Day Acuvue Moist 30pk: $32.39/box ($25.91 with subscription).
Details Methafilcon-A, 55% water content 42% Polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content
Refund Process No refunds, the company will replace inferior products Contacts can be returned for a full refund if in original, unopened packaging Free exchange process for different lenses, unused lenses can be returned for full refund Orders can be returned within 120 days of shipment so long as they are in original packaging

Hubble Contacts stands out from these other three companies because it primarily sells its own brand of contacts. With the others, the chances are good that you can find your preferred brand without a problem.

Each company also offers slightly different pricing structures as well. With Hubble Lens, you’ll pay a flat rate per month and receive the same lenses like everyone else. Lens.com allows you to receive a bulk discount for larger orders, and Lens Direct and 1-800-Contacts let you save with an auto-ship plan.

1-800-Contacts and Lens direct do offer refunds on your contacts, while Hubble doesn't.

Another factor is that each Hubble Contacts alternative seems to have a clear advantage in regards to material.

For example, the daily Acuvue Moist lenses are made with 42% etafilcon A, a substance that has a Dk rating around 25–28, which is higher than Hubble’s estimated 18 (though still lower than the 50 Dr. Rapoport recommended for optimal oxygen permeability).

The Bottom Line

Hubble Contacts have a sleek advertising campaign and an appealing price tag, but the evidence is mixed on whether this is a contact lens brand worth subscribing to.

Lack of product options, no return policy, and inferior materials in the lenses all make us shy away from suggesting this company.

“I do not recommend Hubble contacts because of lower quality material,” concludes Dr. Rapoport. “I would recommend Acuvue, Johnson & Johnson, or performing LASIK and not wearing contacts altogether.”

If you like the convenience that Hubble Contacts claims to offer, we think that there are other ways to have contacts shipped directly to you that might lead to a better long-term outcome. Talk with your eye doctor and explore the options available on the other sites mentioned before deciding which brand and style of contact makes the most sense for you.

But if these lenses do work for you, then you’ll benefit from cost savings compared to most other brands.


Customer Reviews

Start your review of Hubble Contacts:
  • 1408 Customer Reviews
  • 80% Recommend This Brand
4.1 out of 5
5 star: 66% 4 star: 12% 3 star: 2% 2 star: 3% 1 star: 14%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Best contacts ever!

    • By Betina S.,
    • New York City, NY,
    • Nov 26, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I have worn many brands of contacts since I’ve been wearing contacts since 1990. Hubble Contacts are so comfortable that sometimes I forget to remove them, unlike other contacts that by the end of the day you are just dying to remove them as they feel so dry. Plus with the monthly price, it can’t be beat! So economical and convenient with monthly delivery to your mailbox!

    Pros and Cons:

    • Economical
    • Comfortable
    • Convenient
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend


  • Love it! Comfortable and soft.

    • By Alice T.,
    • Illinois,
    • Nov 3, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I've been using Hubble for quite a few years. Some lens might be split but by the time the month is up I have a new box. Delivery is always on time.

    Pros and Cons:

    • Comfortable
    • Clear
    • Perfect fit
    • Sometimes you might come across a defective lens but it's a given

    Bottom Line: Yes, I would recommend this to a friend

    • Nov 5, 2020

      Company Response from Hubble Contacts

      Hi, Alice,

      Thanks so much for your honest review and for sticking with us for so long! I'm so happy to hear you're able to experience the comfort of our lenses and the delivery is always on time.

      Then, I would love to know your concern about the defective lens that you came across. I've reached out privately, here on HighYa, and look forward to hearing back from you!

      Best,

      Sophia


  • Convenient when it’s convenient

    • By Kateland A.,
    • Federal Way, WA,
    • Nov 2, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I continue to use Hubble because when it is convenient, it is convenient. It is nice having contacts show up at my door every so many days. However, the quality of the contacts has gotten worse over the last year or so. I have received SEVERAL contacts that were torn/ripped prior to me opening the seal. After waiting on hold to talk to someone they always send out a replacement, but it shouldn’t happen to begin with.

    Pros and Cons:

    • Convenient
    • Price
    • Ease
    • Quality
    • Customer service wait times

    Bottom Line: No, I would not recommend this to a friend

    • Nov 5, 2020

      Company Response from Hubble Contacts

      Hi, Kateland,

      Thank you for taking the time to leave this review. It's wonderful to hear that the subscription delivery system is working out so well for you and I am so sorry if you have any quality issues. We take it very seriously so I would love to find out more about what happened. I've reached out privately so we can discuss your account details from there. Thank you!

      Best,

      Sophia


  • Great product and great price

    • By Adrian H.,
    • Oxnard, CA,
    • Nov 2, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    Great price, they feel comfortable. I have really enjoyed using these contacts. They feel just as good as the name brands but way less money. Thanks.

    Pros and Cons:

    • Price
    • Comfort
    • Service
    • No name brand

    Bottom Line: Yes, I would recommend this to a friend

    • Nov 5, 2020

      Company Response from Hubble Contacts

      Hi, Adrian,

      Thank you for taking the time to leave this review. I'm glad to hear you're having a great Hubble Contacts experience and that our affordable prices working out so well. If there's anything we can do for you, please feel free to reach out to my team at help@hubblecontacts.com with the subject line "ATTN: Highya" and we'll be happy to help!

      Thank you,

      Sophia


  • Your service is horrible

    • Length of Use: 1–2 years
    Overall Experience:

    I've tried to cancel one of my two orders multiple times. I never submitted a second order. When I called in they let me know I only can cancel both, not just one. Your company is a joke.

    Pros and Cons:

    • No “pros” were specified in this review
    • Quality on how thick
    • Rolls in my eye
    • Service

    Bottom Line: No, I would not recommend this to a friend

    • Nov 5, 2020

      Company Response from Hubble Contacts

      Hi, Maximiliano,

      Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your order and that the subscription charge came as a surprise to you, as we try to be as transparent as possible that this is a subscription service by stating it on our web page and upon checkout. We also provided you with access to skipping orders on your online account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed upon signing up.

      I'd love to assist you further so I reached out privately so we can discuss your account details from there.

      Looking forward to hearing back from you.

      Best,

      Sophia


  • Love them!

    • By Jackie W.,
    • Greenville, SC,
    • Nov 1, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    I’ve been getting Hubble Contacts in the mail for a couple of years! I love the convenience of being able to buy them only when I need them, and having them shipped directly to my home!

    Pros and Cons:

    • Quality
    • Convenience
    • Price
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend

    • Nov 2, 2020

      Company Response from Hubble Contacts

      Hi, Jackie,

      Thanks for your lovely review and for sticking with us for so long! We're so happy you're loving our flexible subscription model and your deliveries are working out so well! Thanks for being a part of the Hubble family for a couple of years now. :)

      Best,

      Sophia


  • Helpful to everyday life

    • By Ellen C.,
    • Evansville, IN,
    • Oct 13, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    As a broke college student and an athlete it helped me be able to use affordable and useful contacts. Now I’m graduated and still using.

    Pros and Cons:

    • Available
    • Inclusive
    • Helpful to its customers
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend

    • Oct 15, 2020

      Company Response from Hubble Contacts

      Hi, Ellen,

      Thank you for this lovely note and for being our valued customer. We are so grateful for the pleasure that we've been part of your journey as a student and until now! We look forward to serving you for many more years. Stay safe and well! :)

      Best,

      Sophia


  • Contacts arrived quickly and as ordered

    • By Scott R.,
    • Texas,
    • Oct 12, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    When I signed up I didn't realize that I would not need new contacts every month. There was not an option for having contacts sent every six months so I had to cancel my order.

    Pros and Cons:

    • Quick delivery
    • Order was accurate
    • Quality is good
    • Too frequent shipping options

    Bottom Line: Yes, I would recommend this to a friend

    • Oct 15, 2020

      Company Response from Hubble Contacts

      Hi, Scott,

      Thank you for taking the time to leave this review. We're so happy to hear that the deliveries have been arriving on time. With regard to your concern, Scott we can help you modify your frequency on how frequently you want to receive your lenses. I sent you a PM so I can help you with this. Thank you!

      Best,

      Sophia


  • Comfortable AND affordable!

    • By Nancy G.,
    • Sterling, VA,
    • Oct 12, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    Great customer service. Contacts fit well and are comfortable. I buy a 30 pack (one month supply) and I change them out once a week and they last me 6 months. So I get a year's worth of contacts for $66 (plus $6 shipping) for a total of $72 a year! I was paying at least $120 for a year's worth previously.

    With the Hubbles, my "6 months" supply has extras so if I get a little lazy now and then and use them as daily wear, I can do so. it is a treat. I also put a few in my purse and in my car for back up.

    Pros and Cons:

    • Comfortable
    • Inexpensive
    • Accurate prescription
    • I just have to remember to start and stop subscription since I don't use them as daily wear, I wear each contact for a week

    Bottom Line: Yes, I would recommend this to a friend

    • Oct 15, 2020

      Company Response from Hubble Contacts

      Hi, Nancy,

      Thank you for taking the time to leave this review. So glad to hear you're able to experience the comfort of our lenses and great customer service. With your concern, we can help you set your subscription, Nancy on how frequently you want to receive your lenses. So I'm sending you a private message so I can work with you on this directly. Thank you!

      Best,

      Sophia


  • Two suggestions

    • By Toshua R.,
    • Hurricane, WV,
    • Oct 10, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    1) Pay per year option, and 2) Make it easier to cancel. I pay my bills per year and this is the only one I have that I don’t have the option. And I read in FAQs that you have to call to cancel.

    Pros and Cons:

    • Easy, don’t have to think about it
    • Great quality
    • Yearly payment option
    • Cancel a little easier

    Bottom Line: Yes, I would recommend this to a friend

    • Oct 12, 2020

      Company Response from Hubble Contacts

      Hi, Toshua,

      Thank you for taking the time to leave this review. I appreciate your sharing your thoughts about having a yearly payment option and other options to cancel a subscription. I can understand how that feature would come in useful to everyone so I'd already forwarded your suggestion to our team. If you ever have any questions or concerns please send us an email to help@hubblecontacts.com with the subject line "ATTN: HIGHYA" and we'll be more than happy to help out.

      Best,

      Sophia


  • Good company

    • By Donna W.,
    • Norfolk, VA,
    • Oct 10, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I like this company, however, there has been an issue getting back into my account and ordering more contacts. Couldn't get back in, then had to start over, too much of a hassle, so I never ordered again.

    Pros and Cons:

    • The ease of getting contacts sent right to your door
    • They are comfortable
    • The price
    • Getting back into my account then having to start over, couldn't find prescription and then didn't order, too much hassle

    Bottom Line: Yes, I would recommend this to a friend

    • Oct 12, 2020

      Company Response from Hubble Contacts

      Hi, Donna,

      Thank you for taking the time to write your review and share your experience. So sorry to hear that you have a hard time getting back to your account to order more contacts. I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team so I reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!

      Best,

      Sophia


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