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Hubble Contacts

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Hubble Contacts

Overall Rating

4.1

1464 Customer Reviews

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Summary

Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.

Pros

  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles

Cons

  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

Hubble Contacts Review - Is This Brand Worth It?

By Lydia Noyes

Updated on: Jul 1, 2020

Hubble is a direct-to-consumer contact company that claims to make it easier than ever to ensure you always have high-quality contact lenses on hand at an affordable price.

Established in 2016, the company claims that it's working to break the monopoly on US contact manufacturers by offering customers cost-effective alternatives that are delivered straight to your home. Since its start, Hubble claims to have sold more than $20 million in contact lens subscriptions and continues to expand each year.

Should you also consider switching over your eye care needs to this online brand? In the following analysis, we’ll look closer at Hubble’s business model, contact lens quality, and company reputation to help you decide.

How It Works

When you first navigate to the Hubble website, you’ll first choose whether you want Hubble-brand contacts or a different type.

Hubble Brand Contacts

You can start the signup process for receiving Hubble Contacts by taking the company’s online quiz. It asks for information about whether you usually need a mirror for putting on contacts, whether you sleep in your contacts, how long you have been wearing them, and whether you deal with dry eye issues.

All quiz answers seem to lead to the same outcome—a recommendation you purchase Hubble-brand contacts.

After sharing this information, you’ll receive an offer for an initial box containing two weeks of contacts for $1. If you accept this offer, you are committing to pay for 30 pairs of daily contact lenses on a subscription basis for $36 plus $3 shipping every four weeks.

You’ll need to share your prescription information for each eye and share your doctor’s contact. The fine print states that submitting your order means that you commit to having Hubble Contacts verify your prescription with your doctor both at payment and again if it expires.

According to the Federal Trade Commission’s rules for contact lenses, sellers like Hubble must give doctors at least eight business hours to respond to a prescription authorization request before they can act on it. If Hubble doesn’t receive a response, the company is then free to fulfill the prescription anyways.

Other Brand Contacts

It’s also possible to purchase other contact brands like Acuvue, Biotrue, or Biofinity through Hubble Contact’s partner site, ContactsCart. Your initial order will be 20% off, and it’s possible to sign up for auto-ship programs of varying frequencies.

You can cancel these subscriptions at any time through your online account. All orders also qualify for a 30-day refund policy, so long as you return the contacts unopened.

Contact help@contactscart.com for any further help with ordering or your account setup.

Looking Closer at Hubble Brand Contacts

The lenses are made by Hubble’s manufacturing partner, a Taiwanese-based contact lens supplier called St. Shine.

These lenses are purportedly made from high-grade methafilcon A with a 55% water content that offers UV protection, clear vision, easy insertion, and a thin edge that stays comfortable all day long.

This was once a common material for daily contact lenses, but it’s fallen out of favor as better material options have reached the market. The main problem with methafilcon A seems to be that it’s not as permeable as other materials, which means that it affects how much oxygen can get into your cornea.

Dr. Yuna Rapoport, an ophthalmologist and founder and director of Manhattan Eye, shared her concerns about contacts made with this material.

“It was noted early on that methafilcon A caused corneal hypoxia, or lack of oxygen to the cornea,” she told us. “There is a marker, Dk, that represents the amount of oxygen a certain contact lens lets through to the cornea. You want the Dk to be as high as possible, and most contact lenses these days are at least 50. Hubble contacts have a Dk of 18, and this is related to the methafilcon.”

Over time, this can lead to oxygen deprivation for your eye, which can trigger serious problems like swelling, irritation, and even permanent damage. Today, few contacts are still made from this material, and it’s unlikely your optometrist will recommend a product that contains it.

Another negative factor is that all Hubble contacts are one-size-fits-all. The brand doesn’t offer options based on different eye shapes or styles, which means they aren’t likely to work for everyone, despite what your quiz results may indicate.

Subscription Management and Fine Print

All trial offers of Hubble Contacts will automatically enroll you in a monthly subscription program. Sixteen days after you place your first order, the company will charge you and send you a new supply of contacts, and then again every 28 days.

You can pause or cancel your subscription at any time by calling the company at (844) 334-1640 on weekdays between 9 am-5 pm EST.

Hubble Contacts terms and conditions state that the company doesn’t accept returns. If, however, you are not satisfied with your order due to quality issues, you can reach out to the company at help@hubblecontacts.com or through the previously mentioned phone number to request a replacement pack.

Analysis of Customer Reviews

Here at HighYa, we have over 1,300 verified customer reviews from people who have tried Hubble Contacts. These reviews average 4.1 stars, and an impressive 81% of users say they would recommend the product to a friend. Here’s a deeper dive into what these reviewers are actually saying.

Common Compliments:

  • Great initial signup deals
  • Affordable, easy to use
  • Very comfortable compared to standard contacts

Common Complaints:

  • Some users didn’t expect to be enrolled in an auto-ship program
  • Made some user’s eyes sting, dried out partway through the day
  • Difficult to cancel the auto-ship subscription
  • Some customer service complaints

There are numerous blog reviews of Hubble Contacts that dive into some of the problems that customers have with the brand. For example, Hollis Johnson reported in Business Insider that many eye doctors shared that they never received the prescription requests from Hubble the brand claims it sent out.

Likewise, Alison Griswold wrote in a review for Quartz that she succeeded in getting Hubble to ship her prescription-strength contacts even after creating a made-up eye doctor.

Alternatives to Hubble Contact

If the idea of getting your contacts online is appealing to you, there are other options in addition to Hubble Contacts. The following chart highlights some of the differences between some key players in the industry:

Hubble Contacts Lens.com 1-800-Contacts Lens Direct
Lens Type 1-day lens Two dozen+ brands of contact lens, variety of styles and usage instructions Two dozen+ brands of contact lens, variety of styles and usage instructions 19 contact lens brands, each offering a variety of styles
Pricing for Daily Lenses $36 plus $3 shipping for 30 pairs Pricing varies based on brand and how many boxes you order at once (no subscription option). 1-Day Acuvue Moist 30pk: $30.99/mo. Pricing varies based on the brand. Save 5% on every order with a subscription. 1-Day Acuvue Moist 30pk: $35.09/box. Pricing varies by brand. Save 20% on some orders by signing up for a subscription. 1 Day Acuvue Moist 30pk: $32.39/box ($25.91 with subscription).
Details Methafilcon-A, 55% water content 42% Polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content
Refund Process No refunds, the company will replace inferior products Contacts can be returned for a full refund if in original, unopened packaging Free exchange process for different lenses, unused lenses can be returned for full refund Orders can be returned within 120 days of shipment so long as they are in original packaging

Hubble Contacts stands out from these other three companies because it primarily sells its own brand of contacts. With the others, the chances are good that you can find your preferred brand without a problem.

Each company also offers slightly different pricing structures as well. With Hubble Lens, you’ll pay a flat rate per month and receive the same lenses like everyone else. Lens.com allows you to receive a bulk discount for larger orders, and Lens Direct and 1-800-Contacts let you save with an auto-ship plan.

1-800-Contacts and Lens direct do offer refunds on your contacts, while Hubble doesn't.

Another factor is that each Hubble Contacts alternative seems to have a clear advantage in regards to material.

For example, the daily Acuvue Moist lenses are made with 42% etafilcon A, a substance that has a Dk rating around 25–28, which is higher than Hubble’s estimated 18 (though still lower than the 50 Dr. Rapoport recommended for optimal oxygen permeability).

The Bottom Line

Hubble Contacts have a sleek advertising campaign and an appealing price tag, but the evidence is mixed on whether this is a contact lens brand worth subscribing to.

Lack of product options, no return policy, and inferior materials in the lenses all make us shy away from suggesting this company.

“I do not recommend Hubble contacts because of lower quality material,” concludes Dr. Rapoport. “I would recommend Acuvue, Johnson & Johnson, or performing LASIK and not wearing contacts altogether.”

If you like the convenience that Hubble Contacts claims to offer, we think that there are other ways to have contacts shipped directly to you that might lead to a better long-term outcome. Talk with your eye doctor and explore the options available on the other sites mentioned before deciding which brand and style of contact makes the most sense for you.

But if these lenses do work for you, then you’ll benefit from cost savings compared to most other brands.

Customer Reviews

4.1 Stars out of 1464 Reviews
5 Star:67% 4 Star:12% 3 Star:2% 2 Star:3% 1 Star:14%
80% Recommend This Brand
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Posted on May 6, 2021

Hope you don't ever plan on canceling because it takes at least 3 tries for them to figure it out

By Theresa H., Gainesville, TX, Verified Reviewer

I used Hubble for a while. The contacts are fine, just customer service is terrible. Tried canceling 3 times and still getting charged. They will ignore emails until they ship the contacts so that you have to call again to get postage and send back for a refund, which can take a while so they don't have to give a refund when you call to cancel.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Cheap

Won't cancel your subscription

Poor customer service

Charge your account even after canceling

Company Response from Hubble Contacts

May 7, 2021

Hi, Theresa,

Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates, which you also had some trouble canceling your subscription and getting your order refunded. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!

Best,

Sophia

Posted on May 4, 2021

I like my contact lenses

By Suzanne N. , Douglas City, CA

This time I get to wear one-two a week. I put on my makeup and everything first then put in my contact lenses. And wear my lenses almost all day.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They are comfortable

Easy to wear

A great price

Hard to get apart

3 sets missing out of a box

Company Response from Hubble Contacts

May 4, 2021

Hi, Suzanne,

Thank you for taking the time to leave this review. We're so happy to hear that you're using Hubble lenses as part of your makeup routine as well as you feel comfortable with our lenses. We would like to discuss your concern that 3 sets were missing in your box please send us an email at help@hubblecontacts.com with the subject line "ATTN: Highya" to further assist you.

Best,

Sophia

Posted on May 4, 2021

Hubble’s brand for lenses is old and cheap.

By Brooklyn K. , Kirbyville, MO

I went into my eye doctor and I told him I had been using Hubble, then he proceeded to look at my eyes to see how irritated and swollen they were. My last check-up was a year ago and my vision from the years prior hadn’t experienced such a dramatic change. When I purchased Hubble Contacts and started wearing them I noticed they weren’t that strong, but I was using the same prescription that my doctor had written for me but my vision extremely worsened within a couple of months. So I canceled it, so I thought, and I am still being charged and receiving contacts that just go into my garbage can. So this company may be good if you don’t have serious vision problems like myself, but if you do just stick with the expensive brands because they won’t damage your eyes even more so than they already are.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Eye infections

Not my prescription

I asked to cancel my subscription months ago and I still get contacts and money taken out of my account

Company Response from Hubble Contacts

May 4, 2021

Hi, Brooklyn,

Thank you for taking the time to leave this review. I am sorry to hear you have not had a great Hubble lenses experience and which the contact did not work for you. I'd like to find out what happened and see what I can do to help. Please send us an email at help@contactscart.com with the subject line "ATTN: Highya" and we'll be happy to help! Thank you!

Best,

Sophia

Posted on May 4, 2021

Quality and value

By James K. , Pflugerville, TX

I have been more than pleased with the price and quality of the contacts I've received. I get 2 boxes every 2.5 months. Have thought about canceling since I have a lot of stock of them, but decided to keep since I really like having my subscription. Not had any problems with my Hubble service. Would recommend to anyone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Price and fit

Quality

Durability

No “cons” were specified in this review

Company Response from Hubble Contacts

May 4, 2021

Hi James,

Thanks for the lovely review and recommendations! So glad you're having a great Hubble experience! So glad to have you on board.

Best,

Sophia

Posted on May 4, 2021

Terrible

By Marie C., Union, NJ, Verified Reviewer

I find that the lens is thicker than the brand-name ones I was prescribed. My vision was blurry all day with the Hubble lens and my eyes were very itchy. I have a million boxes of these lenses and I only used 1 set of lenses.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Blurry with these lenses

Cannot cancel the subscription without calling

Company Response from Hubble Contacts

May 4, 2021

Hi, Marie,

Thank you for taking the time to leave this review! I’m sorry to hear that these lenses were not comfortable for you which you found it blurry and itchy. I’d like to chat about your experience and see what I can do to help, I send a private message to help you resolve this! Thank you!

Best,

Sophia

Posted on May 3, 2021

Eye irritation/infection

By Sarah J. , Boise, ID

Anytime I wear these contacts, despite proper wear time and hygiene, I get painful styles and chalazions. I’ve never had this problem with any other contacts. My doctor says not to use this brand anymore and I had to get eye drops.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Price

Irritated my eyes badly

Company Response from Hubble Contacts

May 4, 2021

Hi, Sarah,

Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. I'd like to find out more about what happened. Please send us an email at help@hubblecontacts.com with the subject line "Attn: HighYa" and we'll be more than happy to help out. so we can discuss your account details from there. Thank you!

Best,

Sophia

Posted on Mar 23, 2021

Late orders

By Sydney P., Rocky River, OH, Verified Reviewer

I have had Hubble for about 3 years. They have been great up until the last 6 months or so. I have received late orders several times. This is very problematic for me as this was the only method I was using for my vision, so if I don’t get the contacts, I can’t see. I recently called customer service, and they were unable to email me a copy of my prescription so I could go somewhere else. Now I am stuck with no contacts, and I was supposed to go out of town.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Low cost

Quality contacts

Available customer service

Late delivery times (1 week or more late)

Unable to receive prescription when requested

They don’t send an email when the delivery will be late, so I don’t know until I’m out of contacts before realize I have none left

Company Response from Hubble Contacts

Mar 25, 2021

Hi, Sydney,

Thanks for sharing your experience with us! So sorry to hear you have been experiencing delays. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. I have attempted to look into this for you. We do not have sufficient information to find your account on file so I reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!

Best,

Sophia

Posted on Feb 9, 2021

Excellent!

By Kayla R., Clovis, CA, Verified Reviewer

Contacts always come on time and customer service is always friendly and quick to respond. An effortless way to get contacts! Would recommend.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Good customer service

Inexpensive

No “cons” were specified in this review

Company Response from Hubble Contacts

Feb 11, 2021

Hi, Kayla,

Thank you so much for taking the time to leave us this amazing review. It's great to hear that you're loving the Hubble experience and that our team has been helpful along the way! We really appreciate the feedback :)

Thank you!

Best,

Sophia

Posted on Feb 2, 2021

Nice way to get contacts

By Amie C., Ohio, Verified Reviewer

I've been very pleased with the process as a whole. I like the ease of changing the frequency when needed. The only dislike I have at the moment is I wish it was easier to update my prescription. If there was an update option for that like updating your address. Being required to have to email someone means it can take longer. Other than that I've been happy.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

No “cons” were specified in this review

Company Response from Hubble Contacts

Feb 4, 2021

Hi, Amie,

Thank you for taking the time to leave this review. I'm glad to hear you're happy with your Hubble Contacts experience. As of the moment, it needs to be emailed or call our customer service line as we do only use their platforms to view the actual doctor's prescription and to make sure that it will be verified by a doctor. I appreciate you raised this concern and rest assured this will be noted. We are always doing our best to improve our products and services to ensure 100% satisfaction from all of our customers. Thanks and stay safe! :)

Best,

Sophia

Posted on Jan 28, 2021

Great company, awesome service!

By Mark J., Dayton, OH, Verified Reviewer

I needed to update my prescription. The customer service team was quick to respond and helped me update all of my information so I didn't miss a day without vision.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great fit

Recyclable containers

Good price

No “cons” were specified in this review

Company Response from Hubble Contacts

Jan 28, 2021

Hi, Mark,

Thank you for taking the time to leave this review. It's great to hear that you're that our team has been helpful along the way! We really appreciate the feedback :)

Thank you!

Best,

Sophia

Posted on Jan 26, 2021

Easy breezy daily lenses!

By Dave R., La Quinta, CA, Verified Reviewer

While cleaning my contacts in order to use the next day, my girlfriend's daughter said why don't you get Hubble daily contacts? I looked into it, and it sounded good, just toss the contacts at the end of the day, and put fresh new ones in the next morning. The process was easy breezy, I just sent my prescription to Hubble, and they sent a monthly supply. I can believe how wonderful it is to just take them out and night and have fresh ones in the morning. No scrubbing or rinsing or built up contaminates. I'm a believer! Thank you Hubble! Refreshing! Oh, and inexpensive as well.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Good quality daily wear lenses

Easy to use

Easy to get

You do need to be careful tearing one lense from the other as you could open the lenses next to it, hence the joining lense drying out

Company Response from Hubble Contacts

Jan 28, 2021

Hi, Dave,

Thank you for sharing such a positive experience and for believing in us. We are so grateful for the pleasure of serving you and for having a great experience with our lenses. If you ever need any help with anything or have any questions about our lenses please do not hesitate to reach out to us at help@hubblecontacts.com with the subject line "Attn: Highya".

Thanks,

Sophia

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