Theresa H.
Gainesville, TXMember since May 2021

Reviews (1)

    • May 6, 2021
    • Verified Reviewer

    Hubble Contacts

    Hope you don't ever plan on canceling because it takes at least 3 tries for them to figure it out

    • Length of Use: 1–2 years
    Overall Experience:

    I used Hubble for a while. The contacts are fine, just customer service is terrible. Tried canceling 3 times and still getting charged. They will ignore emails until they ship the contacts so that you have to call again to get postage and send back for a refund, which can take a while so they don't have to give a refund when you call to cancel.

    Pros and Cons:

    • Cheap
    • Won't cancel your subscription
    • Poor customer service
    • Charge your account even after canceling

    Bottom Line: No, I would not recommend this to a friend

    • May 7, 2021

      Company Response from Hubble Contacts

      Hi, Theresa,

      Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates, which you also had some trouble canceling your subscription and getting your order refunded. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!



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