Anna K.
Des Moines, IAMember since February 2019

Reviews (1)

    • Feb 26, 2019
    • Verified Reviewer


    Pre-shipping issues

    Overall Experience:

    It's frustrating that they don't tell you that you have to pay full price for the second box. Also, it took 12 days for them to process my order instead of 4, and I got no notice it was delayed. I emailed support to see what was going on (I didn't know if there was a product that was back-ordered) and I was told I was just going to have to wait. The only decent response was when I asked them if I could cancel all of my boxes (including the first month which hadn't shipped yet) to which they basically said no. We'll see if it's worth the hassle when it gets here.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Anna,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.

      I would be thankful to you if you can please share your order number so I can look into the matter.


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