I was nervous about buying a car from Carvana, but I couldn't find exactly what I wanted anywhere else. I felt good about the return process so I pulled the trigger and bought my car, a Mazda CX 5 grand touring. It had higher mileage than I wanted, but the price was right, and the car looked in and was described as being in great condition. I live chatted with two reps through the process, and they were both friendly and helpful.
I picked it up at the Nashville dealership and the guy at the front desk was so professional and seemed truly happy to see me. The car's appearance inside and out was better than I expected. There were no imperfections that hadn't been noted in the listing. I test drove it and started to love it. Took possession and drove it 35 miles home and it performed fantastically. I've been over it with a fine tooth comb, and my husband has inspected fluids, brakes, tires, etc. and he's happy.
I used a referral I got from a nice stranger in Arizona for $500 off. I recommend Carvana. Just remember, you don't have to accept it if you're not happy, and you have 7 days to change your mind. Take it to a local garage and give them $50 to look it over if you need reassurance. I have never had a dealership tell me to bring a car back I didn't like, so I feel like they are standing behind their sale. I do wish someone would text, email or call to make sure I'm happy, things like that go a long way for customer satisfaction.
In closing, I love my Mazda and enjoyed the whole Carvana experience!
Bottom Line: Yes, I would recommend this to a friend
