K K.
Columbus, OHMember since February 2019

Reviews (1)


    • Feb 27, 2019
    • Verified Reviewer

    SkinnyFit Detox Tea

    Dissatisfaction

    I ordered SkinnyFit from the site. It said "one-time trial." It was about $25 for the detox and bedtime tea. When I checked my credit card statements the next month, they charged me $99. When I called, I was told that I had to send back the unused tea to get my entire refund back ($99). Remind you, I paid $26 for the promotion they were having. Because I didn't want to go through the hassle of sending it back they only refunded me $49 of the extra $99 charges to my card. I am very disappointed! The tea was actually ok, but not for $99!

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

    Link to this Review
    • Feb 28, 2019

      Company Response from SkinnyFit

      Hi Karla!

      Thank you so much for your honest feedback and we do sincerely apologize for any misunderstanding.

      The way our trials work is you are given a full month supply of the product of your choice for an 18-day trial period. This trial period is meant to allow you to try the product and see how it works for you without committing to the retail price of the products just yet. After your trial ends, on the 18th day, you are billed for the product(s) in hand as they are a full-month supply of the product and because we assume that you are loving your product and have decided to continue using it. We do make sure to list these trial terms on our check out page, as well, to ensure our customers know what to expect and to make sure there is no confusion when purchasing.

      During your trial period you are more than welcome to reach out to us and customize your trial, extend it, or cancel it altogether. In fact, we encourage our customers to keep us posted and let us know how they are liking their products. We try to be as generous as possible with our trials since we know not every person sees the same results with each product and that everyone’s body is different.

      Additionally, we have a great 90 day return policy. If for any reason you are unsatisfied we have the option to return your product for a refund.

      Again, we sincerely apologize for any misunderstanding. We do our best to help each and every one of our lovely customers as we know everyone’s health journey is different and not everyone sees the results they intend to. As always, we value your experience and only want to deliver the highest degree of service to you. If there is anything we can do for you at this time, please let us know and we would be more than happy to help! We will also follow up via email to ensure that you are as satisfied as possible.

      We thank you for giving SkinnyFit a try and look forward to assisting you in the future.

      Thanks,

      Briana

      Customer Success


Showing 1-1 of 1