I had a terrible experience with this company that I feel bares a retelling here.
I ordered a pair of jeans. They arrived and were ill-fitting, so I sent their customer service folks an email saying I wanted to return for a refund. I was suckered into trying an exchange in a different size/style with the promise of a free T-shirt if they fit and I kept them.
I agreed and returned pair #1. When they received them, they sent out the exchange. I never got pair #2.
It wasn’t until a few months later that I realized this. I was in the process of moving from apartment to home with a baby - a massive undertaking.
I contacted them via phone and was told by a customer service representative that, from what they could see, UPS had delivered the package to my front door. This is impossible given that, at the time, I lived in an apartment complex and delivery services weren’t authorized to leave anything at anyone’s front door. I told the rep this and he agreed to look into the case.
Fast forward a week and I get an email today with a receipt from UPS that states exactly what I’d been told over the phone, which is that the package had been delivered to my front door. This is impossible. FRONT DOOR DELIVERIES WEREN’T POSSIBLE!
The email also informed me I would not be given a refund and I was also not offered store credit or anything of the like.
I realize that buying these jeans was my choice and that accepting the offer for an exchange was as well, but now I’m out close to $100 and that’s a lot of money to me.
If anyone was thinking of buying from Mott & Bow, and you don’t get things delivered to your front door, I’d say skip this one and try another company that has a more forgiving and fair return policy. You would think their return policy would reflect the cost of their clothing.
I’ve honestly never experienced anything like this. Most, if not all, of the companies I deal with online are incredibly reasonable and have incredibly fair return policies.
Bottom Line: No, I would not recommend this to a friend
Hi Jenna, thanks for your review. We're very sorry for this situation and are glad to see we satisfactorily resolved this for you and gave you store credit for the missing package. This credit was added to your Mott & Bow account on 2/25/19 and is available for use on any future purchase with us. Can you please confirm receipt of our email confirmation and store credit? Please let us know if there is anything else we can help you with.