I went to Carvana's website to see what they would offer for my car before I trade it locally. They claim to use KBB as a guide yet they offered me $2,000 below trade-in value (according to KBB and NADA) and then wanted me to drive over 200 miles to them. Don't waste your time.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We appreciate your feedback regarding your Carvana trade-in experience. Customers can get a quote within minutes through our online website. Based on how the questions are filled out, our system is able to generate an offer. We are sorry if our offer was below what you were looking for. This is an optional service that does not require anything additionally from the customer other than being located within a certain mile radius from one of our local Markets. We do see that you did not move forward with our actual process of trading in a vehicle, so if you would like to learn more about that or have any additional questions, please contact us at (800) 333-4554.