So I originally signed up for the "free" starter box ($6.95 shipping), and I wasn't too disappointed with it. It DID take a REALLY long time for it to be sent out and the products really weren't all that great. But what really ticked me off is, after I received my box, I received an email from Focallure offering me a $5 refund and $5 (each) in account credit if I wrote a review on the 4 sites that I received links to in the email and uploaded proof (which I did). This was over a month ago (closer to 6 weeks now). I had to have a new credit card issued, so I haven't provided my new card number to Focallure yet. I've received multiple emails regarding the fact that they can't bill me for this month's box, but I have yet to receive a single response when I ask them if they intend to provide me the credits/refund I was promised. I'm going to be editing my previous reviews, and if anyone else has had this same experience, please reply to this post. I'd love to know if this is an isolated incident or if they've done this to other customers as well.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Focallure, LLC
Hello Nicole,
I am from customer happiness team. I see you have left a negative review about Focallure.
We have already issued the gift card to you.
Our company values put customer satisfaction as a top priority, and we are committed to our customers.