Kassie R.
Kansas City, MOMember since February 2019

Reviews (1)


    • Mar 1, 2019
    • Verified Reviewer

    SmileDirectClub

    Went ok but no retainers

    Overall Experience:

    I almost didn’t do this and kind of wishing I didn’t because they seem to be a bad company. My overall experience with the aligners wasn’t as bad as some people have had, but now I have straight teeth and no retainers to keep them this way unless I go outside SDC, which I’m having to do for now because I’m supposed to be done today. I’ve been trying for weeks every method possible to get an update to the point that I got blocked on Facebook and Twitter for just sharing my dates of what I had been told when I called. I got a dozen different answers when I would try to inquire, most were "you will have tracking in 2 to 5 days" or "3 to 5 days," a few were "no later than the end of the week." Last one was 7-10 days and maybe they will have tracking.

    At this point, I’m not really sure if they’ll send them so I have started the process to get some elsewhere while I wait. As far as the aligners, I was luckier than most, but after seeing all the issues and learning there were probably other options out there for the same money and monitored by a dentist office, I would have done that instead.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Mar 6, 2019

      Company Response from Smile Direct Club

      Hi Kassie, thank you for taking the time to leave us this feedback. We're disappointed to hear about the lack of communication and would love to help. Please send us an email at grinners@smiledirectclub.com so that we can take a look into it. Best, Madison.


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