Absolutely terrible company. Customer service gives you the runaround. They call it a "monthly" subscription membership, but the monthly is only referring to THEM charging you monthly. You don’t actually get any tastings monthly. They mislead you into thinking it’s monthly tastings. But really you are paying just to BUY bottles through them. Which is fine if they actually sent what you ordered. It’s like putting money into a trash can. Customer service will respond after several days, but all they do is apologize for the delay and give you the runaround, essentially buying them more time until we get frustrated again and have to send a second, third, fourth, etc. email. It’s a never-ending process and the results continue to be the same. NOTHING IN THE MAIL. This company should spend less time on marketing and social media and more time on getting the product to the customer!
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from Flaviar Ltd.
Hey Kerri,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. The charges aren't monthly and there’s a clearly visible feature that allows you to switch between the annual and the 3-month membership before hitting the JOIN button.
We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out for you.
We are unable to find any conversations using the information we have on you from Highya so kindly write to us at hello@flaviar.com again if you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction.
Thanks!