Lauren J.
MissouriMember since February 2019

Reviews (1)


    • Mar 4, 2019
    • Verified Reviewer

    Zulily

    Experience

    I finally downloaded the Zulily app and decided to try this website out. I had heard mixed reviews so I figured...why not. I ordered a maternity dress (for a wedding) that was listed as a sale item and two pairs of swim trunks/shirts for my son that was a flash sale. Sales are important for the buyer because it usually means they have the items at their warehouse/in stock. (I read several reviews that said the shipping was bad unless they have the items in stock/at their warehouse.)

    My credit card was billed that day, February 19th, I paid my own shipping costs and chose standard shipping. I was then told my items would not even ship from the warehouse until February 28th. Then I would have to wait another week to get the items in the mail. After realizing my mistake (I will not get the dress in time for the wedding), I looked up the refund policy. I was within the time they could cancel the order because it had not been shipped. I contacted the company a week after the purchase to let them know that I wanted to just cancel the order. 19 emails later the company has taken my money, refuse to cancel the order or refund my money. Not to mention we move in two weeks and they also refused to change the shipping address. They were of no help, in order for them to get around their policy they pushed the order out two days early and said: "oh it looks like your order has shipped." Mind you, it was Sunday night at 8 pm.

    I am so dissatisfied with this experience and this company. Never again. Buyers beware, you will have to wait at least a month to get your items! If there is a problem you will receive no help or resolve. The reason I'm leaving a review here is because this company does not allow you to leave review on their website.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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