Customer service is non-existent. Emails, phone calls, and text messages go unanswered. They sent a contractor's name to me. I contacted the contractor they came over and I was waiting on a bid. Started doing my own research and found contractor had an expired license through the CSLB website. When I brought this to the attention of BuildZoom, they said the contractor had a license. Never heard from the contractor again. Another contractor had a 1-star review on Yelp. This is what you get with this service.
The other creepy thing is they can see when a contractor emails and calls you including the length of time you spent on the phone talking with them. I have asked to remove all my information from their site we will see how long that takes. I cannot see a way to close my account myself. I will keep trying.
Bottom Line: No, I would not recommend this to a friend
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