Reviews (1)

I bought the Livia device on the 4th of January for $199. The company advertised a 30-day money back guarantee. I decided after a couple of days when the order was taking too long to ship that I wanted to cancel the order.

I first contacted Livia on the 8th of January 2019 to inform the company I wanted to cancel the order. The order was still in the processing stage and I had a 30-day money back guarantee so I assumed the order could be canceled.

I received a reply asking me to reconsider and was offered a free "skin" as compensation for the delay in shipping time. This tells me that there was plenty of time to amend the order. I replied that I did not want the free skin and that I wanted my order canceled.

I was told that my order "would be canceled and you will be refunded in 30 days."

I then received another email on the same day asking me to reconsider again and was told I could "split the order" to get it to ship faster. Which once again proves the company had time to cancel the order. I refused once more and was told that "you will be refunded within 30 business days starting from the date of order cancelation." Which means I should have received the refund by the 20th of February.

On the 10th of January, I received a shipping notification. I immediately contacted Livia and informed them of the issue and was told that the order had indeed been shipped out. I was then provided a tracking number and told to refuse the parcel on delivery. I was told it should take 10-14 days delivery time.

I refused the parcels delivery on the 1st of February 2019 at the post office.

It has now been 28 days since I returned the parcel and the company is still claiming they do not have the parcel and therefore will not refund my money until the package arrives.

I have read similar bad reviews on Amazon and stupidly ignored them. This company will make your life hell trying to get money back and may well claim they don't receive a parcel in order to not have to pay you the money.

I am so upset, stressed and frustrated that a company believes they can treat their customers like this. Please trust me and spend your money on a different (cheaper) tens devise elsewhere unless you are sure you will not want to take part of the 30-day money back. Please read other reviews like mine and think carefully before purchasing so you don't end up scammed out of $200 like me.