Karen W.
TexasMember since February 2019

Reviews (1)


    • Mar 6, 2019
    • Verified Reviewer

    Vivint

    Buyer beware

    Overall Experience:

    I had these people come to my door on August 8th, 2014. I told them it wasn’t my house, it was my fiancé’s. They said they could install it and if he didn’t want it they’d take it out. They damaged the wall putting in the panel and cut wires (so I still have live wires in my wall). My fiancé did NOT like it. I called to have it removed on August 12th, 2014. But because of the damage, Vivant said if I canceled they couldn’t get a work order to come fix the property. I called them, emailed them estimates from contractors, and did everything I was supposed to do all while paying for their monthly service for 4 YEARS! At the end of the contract agreement I had only a balance of $225 left on the contract, I refused to pay because they STILL hadn’t fixed our wall, estimated cost was $3,500.

    I was told by their company that if I canceled my contract early I would owe the amount it cost to install the system plus the equipment charges, which was $2420 on my service agreement.

    All this time I paid for the service, not my now husband, I signed the contract he wasn’t even home at the time. Well, they sent me a contract with my husband's signature and were going after him and his credit for the money even though it was under my name at the time and we weren’t married. I told them and emailed proof of my husband's signature and said the one they had was a forgery!

    Vivint sent my account to collections and I ended up having to pay $1,500 to a collections company to get this off my husband's credit.

    So total I spent was $3,600 for the monthly fees ($75 for 4years), $1,500 to the collections company, and I still have to pay for the wall damage myself to the tune of $3,500.

    I should have punched that Vivant salesperson in the balls when he was at my door 5 years ago.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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