About Vivint

Founded in 1999 with headquarters in Provo, UT and Calgary, Alberta, Vivint is a home automation company that claims to provide you with seamless integration between technology and the way you live. As one of the largest North American home automation companies, Vivint claims to provide more than 750,000 customers with custom-built, easy to use systems that simplify their lives.

Vivint has been featured in Forbes magazine, InformationWeek, as well as PCWorld, and has won a wide variety of awards. The company has a large social media presence, with more than 340,000 Facebook likes, 7,100 Twitter followers, as well as their own YouTube channel and Pinterest feed.

Vivint holds no rating with the Better Business Bureau, though they do have 2,556 closed complaints within the past three years. Based on hundreds of online reviews, the company appears to have a primarily positive reputation, with the most common complaints being an inability to control all technology within your home (as do many of Vivint’s competitors), lack of Wi-Fi control, and poor customer support experiences.

How Vivint Works

Vivint systems are only available for residential customers, and come in four different packages:

  • Home Automation – The Automation package allows you to control things such as your thermostat and small appliances, in addition to video capabilities and intrusion monitoring.
  • Energy Management – Vivint’s Energy Management package is similar to the Home Automation package, except that it does not include video surveillance or automatic door locks.
  • Home Security – The Home Security package is Vivint’s most basic offering, and is intended primarily to safeguard your home against intrusion.
  • Solar Energy – Vivint is unique with their Solar Energy package, which includes solar panels, microinverters, a net meter, and all necessary wiring.

After choosing your package, undergoing a credit check, paying your activation fee (see next section), and signing a 42-month contract, Vivint claims that a technician will likely be available for next day service in order to begin the installation process. If you have a pre-existing security system, your technician will make every attempt to use the equipment. If they are unable to do so, you will need to purchase Vivint’s proprietary equipment, which can be monitored via cellular technology.

All aspects of your Vivint home automation system are controlled using their touchscreen panel, which can manage your HVAC, security, home lighting, video, and more. When you’re away from home, your system can also be controlled via their smartphone app, as well as online.

Specific features vary by package, but can include home healthcare, severe weather alerts, remote access, electronic door locks, and more. If you’re unsure which package is best for you, the company provides free in-home consultations with a trained service technician.

Vivint Pricing & Return Policy

Activation fees start at $99 for home security, $149 for energy management, and $199 for home automation, though yours may be higher depending on your credit rating. Once your Vivint system is installed, monitoring charges range between $49.99 and $68.99 per month, depending on which package you’ve chosen.

If you have you Vivint system installed but are unhappy with its performance, you may cancel without penalty within anywhere from 3 to 30 days afterward, depending on your age and the state in which you live. For additional details, please visit the Vivint FAQ page.

Pros:

  • Tons of high-tech features that can make remotely monitoring your home a breeze.
  • Several different packages from which to choose.
  • Solar Energy and Smart Thermostat technologies can help save money on utility bills.
  • Overall customer satisfaction seems to be very high.

Cons:

  • Only support for hard-wired and cellular monitoring (no Wi-Fi).
  • Can be more expensive than some of the competition.
  • Some consumers have claimed they experienced poor customer service.

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13 Consumer Reviews for Vivint

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 0 4 star: 1 3 star: 0 2 star: 1 1 star:  11
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 13
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  • Do your research! Do not trust this company!

    I should have researched before signing the agreement with Vivint. We were told that we had 30 days to cancel services if we were not satisfied FOR ANY REASON.

    All of our equipment wasn’t installed. A payment was drafted from our checking account before the agreed upon date (3 months early). We tried to cancel within the agreed upon time period, and no one responded until AFTER it was too late. Now they say we didn’t contact them soon enough and we are forced to keep an agreement with this company who has NOT kept their end of the deal. It’s very frustrating because we are trying to protect our credit, but Vivint needs to be held responsible.

    I have filed a complaint with the BBB. And if you look it up, others have too.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Vivint is a bad company

    The worst company ever. They are never there to respond to concerns, called them numerous times, no representatives ever shows up. This is not a reputable company. Just buy a security system from Costco instead of going with Vivint.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    A plague upon humanity

    Do NOT use Vivint! Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again, I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay (they threatened), I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat, I'm forced to continue paying them for a service I do not use. Please, please do NOT use this service!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Horrible

    • White Plains, MD,
    • Sep 1, 2017
    • Verified Reviewer

    RUN, run as far away from this company as you can. I’ve had nothing but trouble with installation, customer service, and account billing since day one. You name it, this “Mickey Mouse” outfit is horrible at it.

    First, they didn’t finish the installation of equipment, and I spent a month chasing these guys trying to get them to finish the job. After being told numerous time that my situation would be “escalated” and someone would call me back within 24 hours, which never happened, a schedule was finally set to finalize the installation. They never showed.

    Realizing that this was going to be five years of misery if I didn’t cancel now, I called and told them to send a technician to, NOT finish the installation but to rip every piece of equipment out of my house. They tried to pull the “you signed a contract” line. I quickly informed them that a contract was an agreement between two parties and that they had defaulted on their end. I was voiding the contract.

    They finally agreed, they sent a technician to uninstall their equipment, said they would refund my money, and close the account. Two months later, the equipment is gone but they have not refunded my money, and I’m still getting billed for a service that I’m not receiving!

    I repeat, RUN. This company is a disaster. DO NOT get involved! You will regret the day you did.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Do not get roped into a contract with this company!

    • New Mexico,
    • Aug 30, 2017
    • Verified Reviewer

    Be very wary! First, I would never have knowingly signed a contract for this service. It ends up being a three and a half year contract, and I almost died when I found this out! Secondly, my charges were supposed to be around $40.00 a month and now all of a sudden, they are $54.00 a month. Third, when I try to place the account on hold because I am unemployed, they give you the runaround! They have no care or compassion for your situation and are awful liars. Their sales people are charming and deceitful. Be very, very careful! I have never been in a situation like this one.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don't. Just don't.

    • gonzalodrinot@gmail.com,
    • Aug 29, 2017
    • Verified Reviewer

    I honestly did like the system, however, the customer service is crap, response time is crap, scheduling is crap, and to top it all of the reps lie constantly. I have phone recordings to prove it too.

    Customer service keeps rescheduling the un-install since if we don't return the equipment in ten business days, then they get to charge us for it. We've rescheduled a couple of times because we get a time frame and then they don't show up. No call to let us know if anything, they just don't show up. Customer service is utterly useless, I even spoke to a manager who literally said if I was going to keep asking questions as to why they had not come he would need to hang up.

    Save yourself a headache and go elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Don't sign with this company!

    • Sherwood, Arkansas,
    • Jul 28, 2017
    • Verified Reviewer

    I signed a contract with Vivant on June 2, 2017. The sales guy told us that we have three days to cancel if we change our mind and to just let him know and he would come and take care of it for us. He also mentioned that since my husband is in the military that we can cancel at any time.

    Well my husband and I changed our mind, and I texted the sales guy first thing the next morning June 3, 2017, and told him we decided to cancel, and he kept putting us off for days. He assured us that he scheduled a tech to come out that next Thursday to take the alarm system out. I kept all of the text messages for proof.

    After about five days we could no longer reach the sales guy, so I decided to call Vivant myself. When I called, I was told that there was never a request to uninstall my system or to cancel. I then discovered that we were supposed to submit a cancellation notice paper and that he left us three days before they could cancel and that since it was way past the three days, I could not cancel my contract.

    I was completely lied to by the sales jerk by telling me that he would take care of it for me. I did also discover that he did not tell me the whole truth about the military being canceled at any time. The rest of the truth is it is only if you are deployed.

    I threatened to sue their company after them refusing to cancel my policy and for lying about everything. I asked to speak to a manager and explained that I had text messages between me and the sales guy of my request to cancel multiple times. Her name was Kierra Royall and she informed me that they would honor the text messages for proof of my request to cancel. I sent screenshots of all of the texts and emailed a request to cancel my policy as requested immediately. An appointment was scheduled to remove the alarm system later that month. I was assured my account would be canceled so I didn't think about it anymore.

    Vivant came and removed the alarm system and left a mess, but I didn't notice until later that they left their sign in our yard. On July 5th I was pissed when they took money out of my account the following month even though I was assured it was canceled. I called Vivant again on July 5th and was told that the notes showed that they explained to me that they could not cancel my account. I was furious and demanded to talk to a manager, but she said since it was a holiday they were not available. I called back July 5th and requested to speak to a manager and was told again that they will not cancel my policy. I called yet again a couple of days later and was told by a manager that he apologizes for the inconvenience and will manually cancel my policy and refund all of my money within the next 3-5 business days.

    Well after all of the lies I was really having a hard time believing this was canceled. Five days went by, and there was not a refund or cancellation confirmation as informed there would be. I then called again and was told that the person does not exist and that they will not be able to cancel my policy. The text messages were not good enough. I was lied to yet again.

    I am beyond frustrated, and this company will not get away this. I have all of the proof I need to cancel my contract and refund all of my money. I filed a complaint with the Attorney General in Arkansas and now am leaving one here as well. I am hoping this will do something to hurt that horrible company.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Glorified fraudulent company

    Listen! Do not ever, ever try to sign any contract with this glorified fraudulent company.

    A security company is supposed to give you peace of mind for your home, but this company will make you want to run away from your home. You will be so frustrated you might even start breaking the systems they installed in your home.

    Listen! Do yourself the favor and look elsewhere. If you ignore the cry of all the helpless customers that are stuck with this company because of a stupid contract they made them sign, then you will be running down here in no time to cry as well.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Do not use this service

    I was lied to by a salesman. While serving in the military, I told the salesman that I didn't want the system because I would be getting out of the military in a year and didn't know if I would be able to afford it. He said that wouldn't be a problem, and that I wouldn't have to continue the service after I get out of the military.

    Now two years later I have tried many many times to tell Vivint about this but they don't seem to care, and I am still paying the bill. They want to charge me $2,000 to cancel their service. This is actually more than just continuing to pay for the next couple years. They obviously encourage this type of deceit in their salesman in order to make money.

    Additionally, their service department is completely inept. I called Vivint at least five times to tell them to stop the service at my old residence after I moved, and yet it still took them a year to do so. I would call and tell them to stop, then a month or so later I would get a call from them to say there was a break-in at that address. They were not break-ins, rather Vivint was sending the police to investigate the current residents entering their own home.

    Vivint lies to get customers and wastes the time and money of police because their service staff is either too dumb or lazy to do their jobs.

    Security is now offered through many other avenues to include cable companies, cell phone companies, or DIY from a home improvement store. I recommend exhausting all other avenues before trying Vivint. Even a small barking dog would be a better option than these criminals.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 20 people found this review helpful

    Bad Backup

    Initially, when I got my Vivint security system, I was told that the system was battery backed up for 24 hours. This was never true, in fact, I found out recently that the system was only backed up for 12 hours. The new Sky system is only backed up for 6 to 8 hours. After a prolonged power failure of more than 8 hours, your home will be vulnerable to a break in and you'll be cleaned out. If you are buying a security system for security purposes then don't buy from Vivint. They have lied to me repeatedly in order to get a contract extension and now they refuse to cancel it when caught lying.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 30 people found this review helpful

    Beware of Vivint

    • Wailuku, Hawaii,
    • Jun 15, 2015

    Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm. Unfortunately, the system they put in DID NOT WORK.

     After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint rep wanted my parents to find an electrician themselves.

    An electrician contacted by Vivint told my Mom that they wouldn’t work for Vivint based on the very poor online reviews. Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem. Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months. Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years. If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!

    Bottom Line: No, I would not recommend this to a friend

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