After extensive troubleshooting as a result of numerous false alarms, the technical issues with my Vivint system appear to have been resolved. But the customer service is the worst I have experienced for any product anywhere.
Most recently I have attempted to get the company to send me a certificate of installation for insurance purposes. Because the system is for a home that isn’t my primary residence, another family member signed a service agreement in my absence. Four months and many telephone calls later, I still am unable to get a legible certificate issued in my own name. My most recent contact with the "Customer Loyalty" department was so awful that I can’t understand how they stay in business. And back when the system was sending alarms in the middle of the night, I could rarely rouse a sentient being when I replied to their automated callback.
I have another security system for a home in another city. It’s cheaper, works better, and has a living, breathing workforce.
Bottom Line: No, I would not recommend this to a friend
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