June B.
Corpus Christi, TXMember since November 2018

Reviews (1)


    • Nov 18, 2018
    • Verified Reviewer

    Vivint

    Never answer the door for Vivint

    Overall Experience:

    We had a Vivint salesperson come to our house yesterday, he told us they would buy out the remainder of our ADT contract and a Vivint security system was going to cost $22 per month. We very stupidly agreed.

    There was a technician available immediately, and he took our ADT system down and disconnected it. He installed part of the system that evening and would return the next day to finish. I called to verify this the next day, turns out it would be $22 per month for 8 months, then around $70.00 per month for 5 years, and we still pay ADT their $40 per month. Being in the 3-day cancellation period, I canceled. The technician returned, took the Vivint stuff, and said he could not put the ADT control panel back. So now, we have a gaping hole with live wires hanging out of our wall. ADT charges $93 per HALF hour to return to the house to reconnect, not an option right now. I hope my identity is not stolen from these people because they outright lied about the cost to get us to sign up, not sure what else they are capable of.

    The lesson here is, never ever answer the door for these people.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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