Alberto M.
New York, NYMember since November 2019

Reviews (1)

    • Nov 23, 2019
    • Verified Reviewer


    Not happy, they got one star because I couldn’t leave no stars

    Overall Experience:

    One Saturday afternoon a door to door salesman rings my doorbell telling me about products I wanted to buy even before he told me about them. Once I was approved for the service an installer came within 20 minutes to install the system. The installer made a hole in the wall and did a terrible patch-up job and came back twice to fix it. Had issues with one of the locks and once that was fixed and my service was up and running I felt comfortable not having to call Vivint. After the installation obviously we were new homeowners and never had a security system before and we opened the door, the alarm went off as it’s supposed to and we put in the code to stop it. Police responded even though we put the code in. Two weeks later we received a summons for $250 plus a $100 registration fee. What we didn’t know was that in our town we had to register our security system with the town police and our Vivint salesperson never mentioned it, that’s an important thing a salesperson should know. So another 2 weeks later it happens again, police respond and 2 weeks later we get another summons for $350 for the reasons mentioned above. So we call Vivint because now we are on a "do not respond" list with our town police because of two false alarms and they told us that their salespeople always mention to register, which this customer service rep wasn’t with them so how would they know, so I asked for a manager and she just told me the exact same thing. My wife contacted the Better Business Bureau and left a complaint and suddenly they decided to contact us and credit us for the service for $500-$700 to repay us for their mistake. So I have a useless security system because I’m still on a "do not respond" list. Thanks Vivint.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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