Noom operates solely via email. They have a contact number but it directs you only to their website. After having sent an email to customer service, I was met with a response of "We don't have customer service representatives that you can speak with." They only respond via email.
I find this an absolute deplorable way to do business. I had canceled my subscription but Noom charged my bank account anyway. I was obviously unable to get a person on the phone so I went back and forth several times via email.
I was met with responses such as, "We don't give refunds. You would have seen our policy stated when you signed up." I found no such policy on the app, in which I had signed up on.
I've personally concluded that if this is the direction in which customer service is going, businesses will have all the ability to keep people's money and not require a representative to speak with their customers. This should not be allowed and I will not patron businesses that are run as such.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review