What Is Noom?

By Derek Lakin
HighYa Staff Published on: Dec 8, 2017

Designed by a team of health coaches, nutritionists, licensed medical doctors, and clinical exercise specialists, Noom’s customized, clinically proven,16-week courses promise to help you stop dieting and reach your long-term weight loss and health goals.

The company knows that sticking to a plan is hard, which is why their proprietary behavior change programs were developed by world-class experts in psychology and motivation to help you maintain your drive and experience meaningful, lasting results. In fact, after working with more than 45 million individuals over the past 10 years, Noom tells us that:

  • 84 percent of users complete their program
  • 64 percent lose five percent or more of their body weight
  • 60 percent maintain this weight loss for one year or more
  • 83 percent of diabetics control their glucose, with a 73 percent overall reduction in the risk of diabetes

To start living a healthier life, you just need to sign up for an account and set your goals, complete targeted activities with your professional health coach and personal goal specialist, and track your progress along the way.

If you sign up for a Noom membership, will you find their system easy to use? Even then, can you really expect it to deliver meaningful—and perhaps more importantly, lasting—weight loss? These are only a couple of core questions we’ll help you answer here.

The Basics of Weight Loss

While it’s reported that the old calories in, calories out adage is an overly simplistic way of looking at weight loss and gain, it still plays a primary role in the process. How?

In a nutshell, if you consume more calories than you expend through daily living and recurring exercise, this excess will be stored by your body in the form of fat, inside specialized cells called adipocytes. If this surplus continues for long enough, it can lead to weight gain.

On the flip side, if you consume fewer calories than your body expends on a regular basis, you'll lose weight. According to the Centers for Disease Control, consuming 500 fewer calories than your body uses each day we result in about one to two pounds lost per week.

With these basics in mind, how does Noom help you create a calorie deficit, as well as stick with it over the long term?

Taking a Closer Look at How Noom Works

1. The Initial Sign-Up

If you’re interested in signing up for a Noom account, you’ll visit their website and start by entering how much weight you want to lose, your height and current weight, age range, and gender.

Then, you’ll indicate how healthy your current lifestyle is (needs work, have some healthy habits, mostly eat well and stay active), and whether or not you’re at risk for conditions like heart disease or stroke, high blood pressure, diabetes, osteoarthritis, kidney disease, and so forth.

Next, what do you think is your biggest challenge when making healthy choices (time, temptations, support, don’t know where to begin, etc.)? Which situations are most likely to trigger unhealthy habits (stress, social events, unwanted emotions, eating out, etc.)?

What’s the best way the course can help (balance all your responsibilities and make healthy choices, find a long-term solution, learn how to navigate your environment, etc.)?

Based on these answers, Noom will create a unique plan to help you reach your weight loss goals. However, you’ll still need to choose a membership term (more soon), indicate which aspect you want to focus on first (nutrition, physical activity, building good habits, etc.), and any physical limitations, dietary restrictions, or food allergies you might have.

Finally, confirm that you’re able to dedicate at least 10 minutes each day to Noom and reaching your goals, and you’ll receive access to:

  • A full customized plan that can help you learn about bad habits and how to beat them.
  • Unlimited access to a health professional that can provide “psychological strategies that give you the confidence to easily avoid temptations”
  • 24/7 personal and group support for when things get tricky
  • Award-winning app available for iPhone and Android devices

We’ll talk more about this app in just a moment, but let’s first discuss the programs you’ll have access to after completing the membership sign-up process.

2. Noom’s Programs

Noom currently offers two 16-week programs: Healthy Weight and Diabetes Prevention. Both use lifestyle intervention techniques to empower participants to reach their goals by maintaining “healthy eating patterns and physical activity habits, and foster[ing] the skills they need to navigate their social environment and overcome barriers.”

The Healthy Weight program also addresses other aspects of wellbeing, such as sleep and stress management, while the Diabetes Prevention program specifically focuses on helping users lose seven percent of their body weight.

Each Noom course is broken down into three stages:

  1. Foundations – Here, you’ll take a look at what your course has in store, learn some healthy living basics, and cover topics like nutrition, physical activity, sleep, and stress, and how each of these lifestyle factors influences your health and wellbeing.

  2. Practice Your Skills – Next, you’ll take this information and apply it to your lifestyle using tools and practical skills that can help you overcome your barriers, handle triggers, change the way you think, and build new habits. These include practicing eating in social situations, shopping for healthy foods, increasing your activity levels, managing your stress, and maintaining mindfulness.

  3. Master Your Habits – Finally, you’ll further expand your knowledge by learning strategies to stay motivated and overcome plateaus, master the skills you’ve practiced, and create plans for long-term success.

Both programs also include structured curriculum delivered via daily content, such as 1-3 articles about weight loss, nutrition, physical activity, and so forth; 0-2 interactive challenges to develop healthy habits, along with “dynamic weekend content relevant to a users' demographics, interests, and behaviors.” They also both involve:

  • Weekly weight logging
  • Daily food logging (including feedback about food choices) and exercise logging
  • Calorie budget and tracking
  • Tracking steps with a pedometer
  • Virtual groups
  • Messaging with coaching team

Let’s find out exactly how you’ll go about this.

3. Bringing It All Together: The Noom Coach App

After completing the membership sign-up process on Noom’s website, they’ll send you a text message with an activation link, allowing you to download their app. This will act as your central hub, where you’ll log food/meals/calories, exercise, blood glucose, blood pressure, and weight.

Noom App Exercise Log & Weight GraphNoom’s app allows users to track different types of exercise (left) and time spent exercising (middle), as well as a reference a weight graph.

Noom App Meal Log & RecipesNoom members can also track meals and snacks, browse healthy recipes, and view nutrition information in advance.

The mobile app will also sync with and gather data from hundreds of devices (Fitbit, Garmin Connect, Jawbone UP, Polar, Runkeeper, etc.), even across multiple devices and users.

Using in-app messaging and group discussions, this is where you’ll keep in touch with your coach (one to two times per week, on average) and goal specialist (can provide personalized support based on your needs and goals, the food and exercise you log, the articles you read, etc.) as well.

Noom App Coach MessagingNoom’s multi-functional mobile app is where members will message and interact with their Health Coach and Goal Specialist for customized support. Credit: Noom, Inc.

Together, Noom indicates they’ll help you create a path forward and provide the support and encouragement you need to succeed.

The company tells us that all data submitted through the website and app (e.g., logged meals, weigh-ins, exercises, etc.) is securely protected using TLS encryption.

How Much Does Noom Cost?

All new Noom members are eligible for a free 14-day trial. However, you’ll need to choose one of the following options during signup:

  • Monthly: $59/mo
  • 2-Month Plan: $49.50/mo
  • 4-Month Plan: $32.25/mo

Once your trial has ended, you’ll immediately roll to your chosen plan and pay the associated fee, which will automatically renew until you cancel.

During checkout, we also had the ability to add a customized workout plan ($49), meal plan ($79), or both for $79. If you choose any of these options, your card will be billed immediately, while you’ll still have 14 days before being charged for the program itself.

Noom’s FAQ emphasizes that after the free trial ends, any related charges are non-refundable. If you cancel mid-term, you’ll still have access to the app—including your Goal Specialist, group, and course—until the end of the billing cycle.

Customer service can be reached at (800) 910-7375, programsupport@noom.com, or via their site’s contact form.

What Can We Learn From Noom Customer Reviews?

On TrustPilot, 24 customers had given Noom an average rating of two stars. Of the positive reviews, common compliments referenced ease of use, effective weight loss, useful information, and friendly coaches that helped maintain motivation.

On the other hand, frequent complaints revolved around less-than-stellar customer support experiences (specifically, difficulty canceling memberships), and dissatisfaction with course material. In several of these instances, a company representative responded in an effort to come to a resolution.

Writing for Food and Nutrition Magazine, Marisa Moore, MBA, RDN, LD felt that Noom provided a lot of benefits (the ability to easily log information, set reminders, keep calories in view, and integrate with services like HealthKit and GoogleFit), although because calories are always in view, she felt it might not be ideal for “those seeking a non-diet approach to healthy living.”

In the end, she concluded that, “Noom is a good starter app for logging meals and tracking activity. However, without an active (paid) coaching course, the app offers limited value beyond tracking the numbers.”

Between iTunes and Google Play, nearly 170,000 customers provided their feedback about the Noom app, collectively giving it an overall average rating of about four stars. Most seemed to appreciate its usefulness, tracking, and motivational support from coaches, although complaints typically referenced bugginess, customer support issues, and limited feedback from coaches.

From a company perspective, Noom, Inc. is based out of NY, NY and has been in business since 2014. They held a B- rating with the Better Business Bureau, based on more than 50 closed complaints, as of 12/7/17. No details were available.

Noom was co-founded by President Artem Petakov and CEO Saeju Jeong. Previously, Artem worked as co-founder and CTO of WorkSmart Labs and a software engineer/tech lead for Google, while Saeju worked as a steering committee member for the Ministry of Science, ICT and Future Planning of South Korea, as well as a networking administrator for L.C. Tek, Inc.

Are There Other Lifestyle-Intervention Weight Loss Courses & Apps Like Noom?

Before answering this question, it will serve us well to quickly take a look at Noom’s underlying approach.

Lifestyle Intervention & Weight Loss

In the Medscape article we linked to in the ‘Programs’ section earlier, Dr. David Katz, director of the Yale University Prevention Research Center and president of the American College of Lifestyle Medicine, was quoted as saying:

“A very short list of lifestyle practices has a more massive influence on our medical destinies than anything else in all of medicine. There's almost nothing in all of medicine that has the vast, consistent, and diverse evidence base.”

As such, despite its fancy-sounding name, the central goal of lifestyle interventions is to help individuals learn and implement healthy practices that can reduce instances of chronic disease—and all of this in a way that no pill could ever hope.

The article goes on to cite several clinical studies indicating a correlation between lifestyle interventions and effective weight loss. But like most other weight loss programs, they emphasize that there are still high dropout rates, which is why there are so many different methods of shedding pounds.

Noom vs. MyFitnessPal, Lose It!, Omada, Rise, 8fit, & LifeSum

If you’re looking for an iOS or Android app that combines all the same features as Noom (personalized lifestyle- and- habit-based plans, dedicated coaching/goal support, food/calorie/exercise tracking, group messaging, etc.), there aren’t a whole lot of options. Here were some of the most popular at the time of our research:

Company Membership Price Unique Features
Noom $32.25-$59/mo, depending on length Lifestyle intervention-based, personalized plans, dedicated coaches/support, group messaging, connect to fitness trackers
MyFitnessPal Free (calorie counter only) Automatically calculates calories based on food and weight—calorie counter only
Lose It! Basic: $0; Premium: $3.33/mo Personalized weight plan, daily calorie budget, food (including the ability to scan barcodes and take pictures) and exercise tracking, connects to fitness trackers, guidance and support from community
Omada $120/mo Behavior change program focused on weight and chronic disease reduction, includes smart scale for tracking, food tracking via pictures or quick descriptions, track steps w/phone, health coaching and feedback, personal challenges and support
Rise Subscription plans as low as $20/week or $60/month; In-app private coaching purchases listed between $14.99 and $89.99 Personalized plans and coaching (including challenges), meal tracking via photos, accountability-based, integrate steps and exercise
8fit $25 every 3 months/ $60 annually Customized programs and meal plans, exercise focused on high-intensity workouts (5-15 min sessions), in-app shopping lists, coaching
LifeSum As low as $2.62/mo Nutrition advice, personalized diets, healthy recipes, habit tracking, different diet plans (low carb, keto, high protein, etc.) available, feedback and support

Of these, Omada and Rise seemed to be the closest to Noom, although Omada was priced meaningfully higher, while (at about $60/mo) Rise was on the upper end of Noom’s spectrum.

How can you decide whether or not these (or other) programs are your best option, and whether or not their price will deliver a solid level of value? We’ll address this point as we wrap things up.

Our Final Thoughts About Noom

According to the National Institute of Diabetes and Digestive and Kidney Diseases, choosing a safe and successful weight loss program starts with talking to a healthcare professional. If necessary, be sure to write down important questions in advance, and be open and honest about your struggles and goals. A few they recommend:

  • What is a healthy weight or BMI for me?
  • Will losing weight improve my general health, as well as specific health problems I have?
  • Could any of my medical conditions or medications be causing weight gain or making it harder for me to lose weight?
  • Are there any types or amounts of physical activity I should not do because of my health?
  • What dietary approaches do you recommend I try or avoid?

If your doctor gives you the green light, the article notes that effective weight loss programs should combine behavioral treatment, ongoing feedback and support, slow and steady (i.e., realistic) weight loss goals, and a plan for keeping it off over the long-term—all of which seem to be present with Noom.

When it comes down to it, though, every weight loss journey is intensely personal. But if Noom doesn’t meet your needs or preferences (motivational or otherwise), the company provides new customers with the ability to try their service for free for 14 days, so you might not have much more to lose than a bit of your time.

See Also: 7 Tips to Avoid Holiday Weight Gain

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72 Consumer Reviews for Noom

Average Consumer Rating: 2.1
Rating Snapshot:
5 star: 11 4 star: 7 3 star: 4 2 star: 7 1 star:  43
Bottom Line: 25% would recommend it to a friend
Showing 1-11 of 72
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  • 0 out 1 people found this review helpful

    My login didn't ever work but they still charged me $149

    • Washington,
    • Sep 17, 2018
    • Verified Reviewer

    I did the trial version of Noom. After signing up, I could not log into Noom. I tried logging in, but the password wasn't accepted. I sent "forgot my password" several times, but never did I get an email to reset. I tried getting ahold of customer support, and I was only gotten back to after they had charged $149 for a year subscription. Someone finally gets back to me and says oh, sorry you aren't happy. But you don't get a refund. You can still use all of the Noom stuff for your subscription period. I can't use it for the period because I can't log in. If I can't log in and I don't have a coach it is of no use. I asked again for a refund and haven't heard back. The company needs to do the right thing and return my money.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Noom saved my life!

    • Wasilla, AK,
    • Sep 17, 2018
    • Verified Reviewer

    I was so overweight and had such an unhealthy view of food that I would have probably had a heart attack or stroke if it wasn't for Noom. Noom taught me the psychology behind my eating habits and how to overcome my obsession with food. I lost 30 pounds in 4 months and kept it off for 3 more months and now have lost another 10 pounds in this last month. I am so thankful I found Noom! It has given me a healthy perspective of eating and changed my life forever. I feel like I have my life back!

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    No way to cancel the trial

    • Fort Collins, CO,
    • Sep 14, 2018
    • Verified Reviewer

    I was unable to create an account for the 14-day trial so tried to contact the company for help. I could find no Contact Me source. What I did find was that in order to cancel the trial I had to contact my coach on the app that I could not get to work! So now I have been charged the full amount and still have no way to contact them! Very upset. What reputable company does not have phone or email contact info available?

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Requests to cancel - ignored!

    • Dallas, TX,
    • Sep 13, 2018
    • Verified Reviewer

    The cancellation was requested but ignored. Do not sign up for this company, as like all the other reviews they tell you to reach out to your "coach," AKA a robot. And those cancellation requests are ignored, and you have no way to remove your payment information or prove that you canceled because their messages are not time-stamped on their app. SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 12 people found this review helpful

    No warning

    • California,
    • Sep 12, 2018
    • Verified Reviewer

    Noom said this would be the cost of shoes, and for me, the cost of shoes is $60. Instead, I paid $129 without warning, and that is predatory! This is MY money and I need to be asked PERMISSION before I give you MY money! I would have been happy to pay the monthly fee of $60, because maybe in a month I would have been happy with results and pay for the longer service. But my body hasn't shown any changes in the trial, and unless you starve yourself, you won't see any changes. Now I'm near broke, and I will really be starving. And non-fundable? Lies, I don't even think that's right, and we'll see when I contact my bank about this!

    This stress alone will make me lose weight, so I guess it's working!

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Stay away

    • Brainerd, MN,
    • Sep 11, 2018
    • Verified Reviewer

    This app is essentially useless, and when I canceled one day after the 14-day trial period, I was charged $99 with absolutely no opportunity for a refund. Please do not waste your time or money on this scam. Run very fast and very far in the other direction!

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Subscription is "shady"

    • Minneapolis, MN,
    • Sep 10, 2018
    • Verified Reviewer

    I tried Noom like I do with all my other good intentions with health and weight loss. I figure that I could just cancel after 14 days if I didn’t like it. I didn’t like it any more than the other apps I use (MyFitnessPal, Beachbody). It was harder to log food and took up quite a bit of time with their questionnaires and spoon fed motivation.

    What really sealed the deal and inspired me to leave this review as a warning is the difficulty I encountered to manage and ultimately cancel my subscription. I have read a lot of reviews and noticed people who try Noom are paying all kinds of different prices. I was only given one option, which was to pay $99 every two months (for what they are offering this is super expensive in my opinion). I’ve read where people are paying half that amount ($49 every two months) or I’ve seen $129 for two months.

    Besides that, when my subscription was set to renew, I never received an email or message to let me know that was going to happen. My PayPal was charged without a warning. Super annoying. Finally, when I wanted to cancel, there is no place in your account to cancel. You actually have to submit a request with your coach to quit. The coach didn’t get back to me right away, and I had to explain myself. I found that uncomfortable and super inconvenient. I felt like I should have been able to decide when and how I cancel my subscription.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    A great way to waste a dollar

    • Raleigh, NC,
    • Sep 10, 2018
    • Verified Reviewer

    Well, it's day four of my "14-day $1 trial" that required I put my credit info in so that, after the trial, I could be charged for the monthly fee. This might be okay if I could ACCESS the actual app! So much about their form and reg system is buggy - weird formats required that you only figure out after trial and error. My password that I used at sign in (and that I know I used in sign in as I use a password saver) now no longer works and I have never been able to log in via the app. I've contacted support numerous times to no avail and, because of this, can't cancel the subscription charge that will undoubtedly go through before I can even TRY the app itself. I am really hoping I only lose the $1 from the trial instead of paying $50 for literally nothing.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    No help at all

    • New Zealand,
    • Sep 9, 2018
    • Verified Reviewer

    Hello. I have emailed and emailed all of last week and a bit this week with NO HELP AT ALL from these guys.

    I have been trying to log on to my account and have had no success, so I put it down to emailing and have had NO HELP whatsoever.

    Do they just take people's money and that's it? NO HELP AT ALL.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Scam! So disappointed!

    • Savannah, GA,
    • Sep 9, 2018
    • Verified Reviewer

    I saw the ads non stop on my social media accounts and decided to give it a try. Sadly you don't get a real feel for the app during the trial because you don't have full access, so I ended up paying for four months all at once (though it was monthly), and it wasn't any help at all! A total WASTE of 125 bucks! And I opted for the DNA test too, and that was another waste of money! All results said "normal." That's it! Nothing of any help what so ever. The coach never gave me any helpful advise, and there are free apps that are more helpful. The group was impossible to figure out. RUN! STAY AWAY from this program! It is a lot of money for absolutely nothing! It's not a program, no plan to follow. Just vague questions your coach asks and never any real advise at all. SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 4 people found this review helpful

    Great program!

    • Ohio,
    • Sep 7, 2018
    • Verified Reviewer

    I love this program! It is teaching me to eat healthy while addressing the psychological aspects of why I have failed in the past. It covers the whole picture! Not just calorie counting or counting my steps..it's the whole package. I have lost 10 pounds in 11 days. Thank you Noom!

    Bottom Line: Yes, I would recommend this to a friend

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