Noom Diet Reviews

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Noom Diet

Overall Rating


1315 Customer Reviews

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Noom is an app-based personalized weight loss program that wants to permanently change your relationship to food. Thousands have used Noom to successfully lose weight, but the level of support you’ll get from the Noom online community can vary considerably.


  • Proven effective as a weightloss program for thousands of users
  • Makes it possible to track your daily food and fitness choices
  • Provides community support in a virtual setting


  • Included eating guide doesn’t suit all diet strategies
  • Online coaches and goal specialists can vary in quality
  • More expensive than many app-based weight loss plans

Customer Reviews

4.0 Stars out of 1315 Reviews
5 Star:56% 4 Star:18% 3 Star:5% 2 Star:4% 1 Star:15%
77% Recommend This Company
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Posted on Dec 28, 2019

Yep, I had a bad experience with billing too

By Alina G., Australia, Verified Reviewer

Ugh. I wish I'd looked at this site before. I was enjoying a quiet evening, when I checked my email and saw they'd charged me for four months' subscription at once, with no refund for unused months. First you pay for a trial of 14 days, and then they take out four months' without alerting you first?

Yes - once I searched through my email it was in one I had only scanned, and wasn't aware in any other way that there would be the 4-month payment. When I thought I was signing up for a trial, I wasn't alerted in any other way of this cost - so it is very easily missed.

Be very aware of subscriptions. This is, unfortunately, not the first experience I've had with details being hidden in the scroll down.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Dec 16, 2019

Did you know about the recurring billing?

By Greg H., Oregon, Verified Reviewer

I feel I was deceived. I bought a 10-month program. I was charged for a second 10-month plan. I want a refund. So far they are saying no.

Their "system" did not work for me. I do not have a problem with the system, I have a problem with their shady billing practices.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Dec 13, 2019

Save your money

By Charles M., Pflugerville, TX, Verified Reviewer

Please save your time and money by not joining this diet program as you can find many free apps on the internet that will do the same things as this company makes you pay for. Also, their fraudulent refund program policies make this a company that you want to avoid. There is a class action lawsuit being initiated against them for their company policies.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 26, 2019

App is not available

By James B., Bigfork, MN, Verified Reviewer

The billing was fast but no phone number is available...slow to respond to things...need to have an iPad to get it. I would not recommend based on billing practice and customer service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Nov 8, 2019


By Karen S., Ohio, Verified Reviewer

I’ve read all of the reviews NOW. I wish I had read them before. I never would have joined. I am being charger $105.68. There is no person to talk to in order to inquire WHY I am being charged that amount. Thankfully, my credit card is now handling the matter.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Nov 5, 2019

Warning! Rip-off!

By Shawna C., Eugene, OR, Verified Reviewer

I signed up for Noom in hopes of losing the last 40 pounds of my needed weight loss. It was the "14-day free trial" so I figured I had nothing to lose except the weight.


I immediately lost $18.47 from my account less than 24 hours into my "free" trial!

After searching and clicking and going around and endless rabbit trail online, I finally was able to contact a real person via email. I requested a refund and was told they cannot refund the trial period charge.

What happened to FREE?!

Now, after having read several reviews of hefty additional charges, I will contact my financial institution to block any additional UNAUTHORIZED charges!

Caution: Do NOT sign up for Noom, no matter how desperately you need to lose weight.

Weight Watchers, people. WW!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Oct 16, 2019

30 pounds in 73 days!

By Tina J., California, Verified Reviewer

I started Noom when I was feeling overweight, out of shape, and out of control of my physical health. Now 73 days and 30 pounds lighter and I feel great!

If you are ready to lose the weight and take care of yourself then this app can be very helpful. I think it helps with accountability. I still have about 40 more to go and when this first 16 weeks is up I'm pretty sure I will do it for the second 16 weeks.

My coach checks in with me weekly, my group is there daily, and I like logging my food and exercise, it just really helps me think about what I'm going to eat and log before I do.

I should mention I am also taking Contrave, a weight loss medication that reduces cravings. The combo of Noom and Contrave have helped me feel great again.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 15, 2019

Surprise cost

By Daniel P., New York, Verified Reviewer

I signed up and gave Noom my PayPal information for a suggested $10 fee. A couple of weeks later my PayPal account gets debited $172.32 by Noom. I had no clue. I complained to PayPal and Noom. PayPal said as far as they were concerned it wasn't unauthorized. But who can read all the fine print? Noom is suddenly silent.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Oct 9, 2019


By Kelsie T., Utah, Verified Reviewer

Did not work for me during the trial period, so I decided to cancel. When I went to check my statement it charged me $212. When I tried contacting the company they wouldn’t respond to my emails. There is also not a phone number to reach any customer support just an answering machine. I have been trying to reach them with no success. This program probably works, but because of the poor customer service, I would never recommend this program.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Oct 5, 2019

Noom worked for me!

By Betsy A., California, Verified Reviewer

By accident, I paid for a full six months of Noom. I wasn’t too happy about my mistake but went ahead and joined. I have no regrets. It was around the holidays so I knew I was going to struggle. The app counts your daily calories as you log your food, counts your daily steps and records your daily/weekly weight on a scale to see your progress. My personal coach was amazing - very professional, supportive and encouraging! I loved reading the daily articles that were very informative as well as humorous. I also had a support group with another encouraging coach who reached out to my group with some fun ideas to get us sharing our ups and downs. There was never any judgment. Let me say that again - there was never any judgment, just support and encouragement! His weekly sayings were always encouraging and most welcomed.

What I got most out of Noom was not to give up when you overdo it and to get moving! I wasn’t going for a quick weight loss. I wanted to get healthy and get more energy with strength. I had two knee replacements so I had no strength. After the six months mark, I was so sad to leave my group and coaches - I didn’t have the money to keep going. But I kept the app recording my meals...counting my steps and recorded my weight weekly.

Again, let me stress, I wasn’t in this for the quick weight loss - I learned so much more about why I eat and how to control and why moving is important. I am riding my stationary bike a half daily. I am able to now keep up with my daughters as we take walks. I have so much more energy and strength. Now for weight...I started at 198 and I’m now at 177. My clothes are huge on me - gone from 16 to a size 12.

Am I happy? You bet I am! I wish I had the vocabulary to share more of what I learned and applied. I’m truly truly satisfied. Thank you Noom!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 2, 2019

Cancel before the trial is up

By Kim S., New Jersey, Verified Reviewer

Unless you are 100% satisfied during your 14-day trial, CANCEL BY DAY 12. On the advice of an acquaintance I waited to get a coach and a support group. HUGE MISTAKE as now I'm paying $80 (it was a podcast code/discount) for something that just isn't for me.

I'm old school. I like paper and pens, the ability to take notes, the ability to review where I've been, make updates, etc. There are so many acronyms for too many different goals, and they make it really difficult to go back and review what you've answered previously. There is no way to print out what you've done, except to take screencaps and print them out. And since most pages require you to scroll it's a total waste.

My first goal "specialist" felt like I was conversing with a bot. That should have been my first clue that this is not worth it, not even at the deep discount. I struggled with my first goal, but rather than walk me through it, she was randomly high-fiving my daily weigh-ins.

The app doesn't care if you're Keto, NSNG, Whole 30, or any other program that is low-carb. The foods you like to eat will be in the "red zone" and I don't care what they say, we all know red = stop/bad.

If you want to log your food and weigh yourself every day, there are plenty of free apps out there. Don't bother with this past the 14-day free trial.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted
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