About Nutrisystem

In business for more than 35 years, Nutrisystem is a weight loss company that provides pre-packaged, perfectly portioned food that uses the glycemic index to help you lose weight. Whether you’re a man or woman, vegetarian or carnivore, Nutrisystem claims to have a program that will fit your needs.

Based out of Ft. Washington, PA Nutrisystem has an A+ rating with the Better Business Bureau, which is based on 190 closed complaints over the past three years. The company appears to have a primarily positive online reputation, though the most common complaints we found during our research cited poor-tasting food, gastrointestinal problems, and difficulties with the auto-delivery program.

How Nutrisystem Works

Nutrisystem claims that their weight loss system is based on “sound science” and that their foods are nutrient-rich, keep your blood sugar stable, and keep you satisfied throughout the day. The company offers several different programs, including women’s, men’s, women's lacto-ovo vegetarian, men’s lacto-ovo vegetarian, the Nutrisystem D program  (for type 2 diabetes), and even personalized programs.

According to the company’s website, you can get set up with Nutrisystem in four easy steps:

  1. Choose your plan – You can either go with a quick and easy standard plan, or have a plan tailored to your specific metabolism by filling out a short questionnaire.
  2. Choose your food – You can pick from a variety of ready-to-go and frozen meals (Basic, Core and Select food package options), and even have the ability to hand pick your entire menu. All boxes are color-coded as well, so those on a tight schedule can quickly grab and eat. Daily meals will include breakfast, lunch, and dinner, as well as two snacks and one dessert. Each month will include 28 days worth of food. A complete menu can be found here.
  3. Place your order – After ordering, Nutrisystem claims your food will arrive in 7-10 days, and their auto-delivery program will keep the food arriving every 28 days.
  4. Join in the fun - Track your progress using Nutrisystem’s handy online tools (apps also available for iOS and Android devices), and get to know the community full of individuals just like you!

Each 28-day Nutrisystem plan includes:

  • 28 breakfasts, lunches, dinners, and desserts (men will receive an additional 28 desserts)
  • Quick Start Guide
  • My Way Made Easy, “a comprehensive 32-page magazine of weight loss insights”
  • Eating Out Guide,
  • Daily Tracker
  • Nutrisystem Newsletter

Nutrisystem claims that all their food is focused on “nutrient-dense, low glycemic carbohydrate choices,” and that it is perfectly portioned and delivered directly to your door. All you have to do after receiving your food is to follow your daily meal plan, which will have been customized based on your specific metabolism. After you’ve completed the program, the company also offers transition and maintenance plans to help you achieve long-term success.

Because the Nutrisystem plan is based on a reduced calorie diet, the company recommends that you begin taking a high-quality multi-vitamin. If you run into any difficulties during the process, Nutrisystem counselors are available for one-on-one advice via online chat and phone.

Nutrisystem Pricing & Refund Policy

Nutrisystem pricing* depends wholly on the program you choose:

Women’s

  • Select 28-Day: $329.99
  • Core 28-day: $279.99
  • Basic Month-to-Month (No Vegetarian Option Available): $319.98

Men’s

  • Select 28-Day: $359.99
  • Core 28-day: $309.99
  • Basic Month-to-Month (No Vegetarian Option Available): $357.48

Diabetes Plans – Women’s

  • Select 28-Day: $329.99
  • Core 28-day: $279.99
  • Basic Month-to-Month (No Vegetarian Option Available): $319.98

Diabetes Plans – Men’s

  • Select 28-Day: $359.99
  • Core 28-day: $309.99
  • Basic Month-to-Month (No Vegetarian Option Available): $357.48

*Keep in mind that the above prices are based on enrollment in Nutrisystem’s 28-day auto-delivery program, which means you’ll continue receiving 28 days worth of food each month, and your credit card will be charged accordingly.

Nutrisystem products can also be purchased from QVC.

For new members who sign up for the 28-day plan, Nutrisystem offers a 14-day 100% satisfaction guarantee. According to the company, all you’ll have to do is ship the remaining food back, and they’ll even cover the cost of shipping.

Outside of the 14-day guarantee, any unopened, non-frozen items can be returned for a full refund. However, frozen items can be refused upon delivery, but will be subject to a $30 cancellation fee. In order to begin the refund process, simply call 800-727-8046 or email customerservice@nutrisystem.com.

Pros

  • Wide selection of pre-packaged and frozen food tailored toward your specific metabolism.
  • Several different programs available.
  • Non-frozen foods can be returned for a full refund.
  • Appears to have primarily positive online reputation.

Cons

  • Lower calorie diet, so some users have complained of being constantly hungry.
  • Despite the company being in business for nearly four decades, there are no studies showing the long-term effectiveness of participation.
  • The most common complaints we found cited poor-tasting food, gastrointestinal problems, and difficulties with the auto-delivery program.

Bottom Line

Nutrisystem has been around a very long time, and has helped millions of individuals lose weight. When compared to other diet plans, Nutrisystem can be considered relatively expensive, and the food does not match everyone’s palate, but has shown to be at least moderately effective for short-term weight loss.

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4 Consumer Reviews for Nutrisystem

Average Consumer Rating: 2.0
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  3
Bottom Line: 25% would recommend it to a friend
Showing 1-4 of 4
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  • 1 out 1 people found this review helpful

    Not for me

    • Florida,
    • Sep 17, 2018
    • Verified Reviewer

    After four days on the food, I had diarrhea every morning and couldn't leave the house. I started over three times and it hit me every time. When I mentioned it to Nutrisystem the reply was: Yes, that sometimes happens.

    Of course, I didn't want to buy the second round. I was told I'd have to because I got the first on sale and they were going to charge me a huge amount even if I didn't get it. I don't remember signing an agreement about that. So I got the next order and would eat one once in a while. That was last year. I finally tossed all that was left, which was a huge amount, in the trash.

    Really small fine print and a slick operation. I wouldn't be upset if it wasn't for the fact that I had to buy more. I realize it may not suit everyone. Having to give money for something that made me sick? That very wrong.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    False advertising

    • Florida,
    • Aug 19, 2018
    • Verified Reviewer

    I purchased the 30-day, Basic system. I wanted to drop 10-12 pounds. I stuck religiously with the program for the 30 days. I chatted with a diet advisor two weeks into the program. She looked at my food logs and gave me two suggestions, which I was already doing. I only dropped two pounds in 30 days. The food supplied was OK and I only felt slightly hungry between meals and snacks.

    They heavily advertise a "money back guarantee." I wanted to call them up today, my 31st day on the program, to ask for my money back because they heavily promote one can lose 10-13 pounds in the first month. Read through their "money back guarantee" policy. Yup, they will give you your money back if you call them within the first 14 days of the program, and THEN, they will charge you $125, and you have to pay the shipping to send them back the uneaten food. I don't think most people will give up within the first 14 days so once the 15th day arrives, there is no getting any money back, really.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Worth it

    • Pittsburgh, PA,
    • Dec 8, 2017
    • Verified Reviewer

    When following the program guidelines correctly, you will see a nice weight loss pretty quickly, followed by a steady small decline in weight each week. Get out and do a little exercise here and there instead of sitting around all day, sneaking Big Macs and drinking beer like the people who say it doesn’t work. I recommend staying on Nutrisystem until you reach your goal weight, then slowly transition back to regular healthy foods from your local grocery store.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    Poor customer service

    • Atlanta, GA,
    • Sep 25, 2017
    • Verified Reviewer

    The ordering process is very misleading and will automatically enroll you in a monthly subscription. You are unable to cancel online and must do so only by calling Nutrisystem. Expect to be on hold for 45 minutes or longer to do so. Both orders I received from them were infested with ants. When calling their customer service department, they could care less about the issue and were adamant that the ants had to come from the shipping agent. They actually refused to allow me to speak to management. Food is very subpar, and this is a very poor diet plan from a very poor company.

    Bottom Line: No, I would not recommend this to a friend

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