Reviews (1)

I was initially happy with Noom. I lost weight for most of a year and then it stopped working. All notifications are through the Noom App and texts. After being auto-renewed the first time (2022), I was not happy and used the app to cancel my subscription. I thought. I was under the impression that I had cancelled and would be reminded to renew later before it ran out. I tried using the app during the second year and gained back more than half of the original weight lost. When I was billed again this year (with considerably more anger), it clearly said, "You have a year left, let us remind you later to cancel." So either way, I never got a reminder through the app or text (that is how Noom communicates). I found after the fact, an email reminder. Their subscription policy clearly states no refunds on renewals.

I would claim that their renewal process is intentionally deceptive and relies on the fact that all relevant info from Noom is through the app except for billing and that most people's inboxes are swamped. Having a 30-day cancellation on the renewal would show less malicious intent. If you do choose Noom, make sure you cancel your subscription before it renews. They are counting on you forgetting. And they state: THERE IS NO REFUNDS OF AUTO-RENEWD SUBSCRIPTIONS.