Reviews (1)

Worst customer experience ever.

BEFORE the appointment:

I refused to provide my card info and place a deposit for my "free" consultation. I then received an appointment offer in my email to do the consultation without the deposit.

I choose to go and book an appointment for my consultation because they offered to do it without the deposit for this "free" scan.

At the appointment:

I was shuffled into a room, handed a bunch of papers and told to "just sign them." I said no and wanted more information FIRST.

We spoke and she barely answered my questions. Her lack of dental experience and knowledge didn’t help my particular case.

After talking, I decided due to the dangers associated with my personal dental situation I mentioned that I wanted to speak to MY orthodontist before I continue with anything. They would not do the scan or show me the approximate "after" pics.

The girl was extremely pushy and was trying to force me to sign and provide my visa info "in case" I change my mind.

I explained I was worried and let down that I wouldn’t see my smile and couldn’t meet the ortho taking care of my plan, without having to pay them the deposit and provide payment plan. But despite all of this I mentioned I would check my doctors and come back if the product was a suitable fit.

I took the information for my insurance and happily took all of the info papers they had.

She seemed to upset but still understood after I told her to stop pushing. She gladly offered the teeth whitening and gave me two kits (without me even asking), she apologized I couldn’t do the scans or see my after photos. Then thanked me for taking the time to come down and talk to her.

FAST FORWARD to the next day:

The company has now been calling me non stop harassing to CHARGE me for the appointment because it was marked as cancel no show. They are also trying to get me to pay for my FREE kit once I mentioned I was there 45 minutes and still received info.

I was VERY happy with the results of the BRIGHT ON and with just ONE treatment I was happy with my results. I was going to order the replacement tubes in the LARGE box and now I have decided to shop elsewhere. This is not how one should be treated for not wanting to take a MEDICAL risk with permanent long term effects.

I posted my experience to Facebook and I have had an "agent" harass me for almost 15 hours for my email, birthday and phone number. They mentioned they could not offer and help and to not contact them again unless I provided more personal information. The company has my personal info and I have gotten nothing but threats for a $190 payment of the kit and the deposit.