Reviews (1)

I have had the same terrible experience. They initially said I would be receiving them within 4 to 5 weeks, so I called on the 5th week to double check and see when it would be arriving. They told me that they were backordered and that I would have to wait ANOTHER 14 days. I said fine, as long as I get them. Three days later, I got a message saying that my aligners were shipped out and got tracking info saying it would be delivered on February 20th. When that day finally arrived, there was no sign of them and so I called once again to check with them. That's when they told me they hadn't even shipped out yet, but that they would be shipping soon. I was frustrated at this point, but decided to wait AGAIN.

A couple of days later, I noticed that the tracking information was still saying PENDING, so I talked to someone on chat to see if I would be getting a new tracking number or if I should still use the old one. That's when they told me that my order had been lost and that I would have to wait another 2 to 3 weeks to get a replacement order. This company is SO disorganized and they won't contact you to let you know about delays or anything, and when you call up, every rep tells you something different. I'm going to be leaving the country for 2 months this weekend and I was hoping to have my aligners by then, but now I have to wait another 8 weeks. I'm starting to wonder if this place is a scam. This has been the most terrible experience I have ever had with a company.