Michelle D.
FloridaMember since March 2019

Reviews (1)


    • Mar 7, 2019
    • Verified Reviewer

    Fabletics

    Outsourced overseas customer service is a nightmare

    Overall Experience:

    I am a new (now canceled) VIP customer. I placed a $200 order, then another $50 order. When I got my order in, I realized that the leggings fit perfect, except that when I moved I was having some issues with gaps in the groin area. So I figured hey, let me check with Fabletics CONSULTANTS so maybe they can give me some advice. Do I need to size up? Size down? Different rise?

    The online customer consultant told me I should check reviews, or maybe all 3 of my leggings were defective and I should exchange them (which, if they sell that many defective products what does that say about the quality?). So I call, thinking ok maybe on the phone is better. What I just went through...WOW! I can't believe Kate Hudson is representing this brand. Legit I had to repeat my problem FOUR TIMES and she just wasn't getting it. She also was happy to return my THREE defective leggings, that aren't really defective, I just need help figuring out should I size up, down, or change inseam. THAT'S IT! Then I asked to speak with a supervisor and was told she was in the kitchen and couldn't help me.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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