Reviews (1)

This service while seeming like a grand idea was HORRIBLE! I contacted them to gather information and was told that there was no additional charge for this service and that whatever I’m paying at my current pharmacy is how much I’ll be paying with them. I was also told all my pills could be placed into one "easy, convenient" package. When I spent over an hour getting set up, not till it was all over did they give me an "estimate" of how much it would cost. I went from paying $30 at my current pharmacy to $96 with PillPack. I hesitated when the price was so much more even after I was just told how it would be the same price. The representative told me the prices will be lower as it’s just an estimate. I decided to go forward even though my price was 3 times the amount I’m currently paying for the "ease and convenience."

When my pills arrived they were still $96 and in 4 separate packages so every day I would have to open 4 different pouches to take my pills. Where is the ease? Where is the convenience? I called immediately the day they arrived and explained my confusion and frustration. I was told they can only fit 5 pills per package due to the size of the font printed on the package. I explained how I was told it would be in one package and it seemed very wasteful and not so convenient for me to have to open 4 packages per day and I’d like to send my unopened pills back for a refund as this is not what I was promised. They refused and after two separate conversations with 2 different management team members both said they would get this resolved and send me an email letting me know. Each sent me an email saying they will not refund me.

This service is a lie and a very inconvenient service. I would NOT recommend them to anyone.